Take Action with Verint Voice of the Customer
Initiate CX actions within your backend operations and internal systems through seamless integrations with marketing automation platforms, point-of-sale systems, and CRMs.
Resolve Customer Struggles in Real-Time
Enhance the speed and effectiveness of your customers’ journeys by utilizing insights from across your entire enterprise. Detect pain points in real-time across all customer touchpoints and determine effective solutions or alternate pathways to improve the user experience.
Learn moreInform Your Agent Coaching
Drill down from customer feedback into specific call recordings, digital interactions or even web and mobile sessions for further analysis and inform bespoke agent coaching that will improve the effectiveness of your customer experience.
Learn more about Verint Interaction AnalyticsPredictive Modeling for Customer Behavior
Add advanced visibility and deeper insights into your CX strategy by drilling down into trends and identifying areas for improvement. Verint Experience Management uses predictive modeling to connect customer experiences to business outcomes for rich and reliable insights that enable you to make powerful CX decisions that drive growth.
Learn About Verint Predictive ModelingEngage Customers at Scale with Verint Channel Automation
Use the actionable insights from Verint Voice of the Customer to optimize your omnichannel CX with Verint Channel Automation.
Empower your customers and agents with seamless cross-channel experiences that reduce average handle time and support costs while improving customer satisfaction and retention.
From a single solution, you can deliver seamless customer experiences across WhatsApp, Facebook Messenger, Twitter DM, Email, and Live Chat with built-in automation to handle common customer inquiries and reduce your support costs.
Get Started with Verint Channel AutomationListen, analyze and act with Verint Voice of the Customer
Voice of the Customer Insights
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