Verint ranks as Leader and Exemplary in Ventana Research’s 2023 Customer Experience Management Value Index

Verint is named a Value Index Leader in the 2023 Customer Experience Management Value Index by Ventana Research. In the complex ecosystem of customer experience (CX) tools developed for disparate use cases, metrics, and processes, Verint is ranked as Exemplary through the thorough analysis of product and customer experience in the Index.

Building a successful CX program requires teams to share data seamlessly across multiple functions, including support and services, contact center, marketing, sales, and beyond. The Customer Experience Management Value Index is an assessment of how well vendors’ offerings address buyers’ requirements for CX software and incorporates all criteria needed.

Download the Value Index for a full independent report on vendor evaluations and learn how Verint is ranked as a Leader in multiple categories, including Adaptability, Manageability, Usability, and Product Experience.

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Customer Experience Management Solutions Ranked

The Value Index, through the thorough analysis of product and customer experience, has categorized vendors into four classifications: Exemplary, Innovative, Assurance and Merit.

The 2023 Customer Experience Management Value Index is the distillation of a year of market and product research efforts by Ventana Research. It is an assessment of how well vendors’ offerings address buyers’ requirements for customer experience software.

Ventana Research value index graph

Ventana Research found that Verint was an Overall Leader and ranked #1 in Adaptability, #2 in Manageability, #2 in Usability, and 3rd in Product Experience.

Verint’s CX Management Value Ranking

Ventana Research identified several factors explaining Verint’s success, including:

  1. Highly configurable, customizable, and with robust integrations
  2. Easily managed, secured and licensed with flexible privacy and security
  3. Meets business needs across functions

Master The Customer Experience

Verint solutions are designed to be at the forefront of innovation in many fields, including full lifecycle CX, feedback, and the omnichannel customer experience. Our VoC capabilities are no exception.

Learn More About Verint Experience Management
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