The Value Index, through the thorough analysis of product and customer experience, has categorized vendors into four classifications: Exemplary, Innovative, Assurance and Merit.
The 2023 Customer Experience Management Value Index is the distillation of a year of market and product research efforts by Ventana Research. It is an assessment of how well vendors’ offerings address buyers’ requirements for customer experience software.
Ventana Research found that Verint was an Overall Leader and ranked #1 in Adaptability, #2 in Manageability, #2 in Usability, and 3rd in Product Experience.
Ventana Research identified several factors explaining Verint’s success, including:
Verint solutions are designed to be at the forefront of innovation in many fields, including full lifecycle CX, feedback, and the omnichannel customer experience. Our VoC capabilities are no exception.