Verint Speech Analytics
Get more insights out of every interaction with the most-used and highest-rated speech analytics software on the market.
AI-Powered Customer Experience Analytics
Turn CX data into insights in minutes
Surface impactful insights from all customer interactions – across every channel – to increase revenue, lower cost, and improve customer experience.
SAVED
$4M
A warranty company uses the Exact Transcription Bot to identify call reduction opportunities from repeat calls.
Boost insights from your customer experience data
Increase revenue
By surfacing impactful CX insights from customer data to reduce churn and make faster and smarter data-driven decisions
Reduce Costs
By solving analyst bottleneck and getting critical insights faster to drive business outcomes and reduce workload
Improve Customer and Employee Experience
By unifying interaction analytics across voice and digital channels with agentic AI
What is CX Analytics?
Featured CX Analytics solutions
Award-winning GenAI insights
Get instant validated insights drawn from real customer interactions captured by Verint Speech Analytics and Calabrio Conversation Intelligence, powered by Verint Exact Transcription Bot.
By eliminating manual analysis bottlenecks, Verint Genie Bot accelerates time to action on complaints, churn, revenue, and cost reduction. The bot enables businesses to transform millions of customer conversations into millions of dollars of AI outcomes.
Unified omnichannel analytics
Calabrio Conversation Intelligence uncovers key topics, sentiment, and call drivers while eliminating QA blind spots with accurate, configurable Auto QM – across digital and voice interactions.
Fast insights help organizations improve agent performance, reduce manual effort, optimize self‑service, and enhance customer experiences. The result is faster decisions, lower costs, and more meaningful, human-centered interactions across every channel.
Market-leading transcription accuracy
With transcription accuracy above 90%, Verint Exact Transcription Bot captures speaker‑separated transcripts and metadata that fuel analytics, automation, and generative AI. It helps organizations improve CX, boost agent performance, increase sales, reduce repeat calls, and lower costs while maintaining enterprise‑grade security.
Ask questions on your CX data across voice and digital channels
Use AI to automate quick access to insights across all your behavioral data – without code, reports, or IT dependency. Powered by Verint Da Vinci AI and CX Data Hub, Verint Data Insights Bot is far more than a standard BI tool for your data team.
The bot automatically surfaces trends, anomalies, and correlations across interaction, experience, and workforce data. It lets users search for insights with natural language and delivers real-time insights that used to take weeks. Real‑time dashboards and value tracking help organizations understand what’s happening, why it matters, and what to do next.
Capture every signal, surface every insight, shape every journey
Your customers are telling you exactly what’s working and what isn’t, even when they never say a word. Their voice shows up in surveys, conversations, digital behavior, and transactional patterns, and when those signals come together, the full picture of customer experience finally comes into focus.
Verint Voice of the Customer makes it easy to listen at scale and act at speed. Verint’s AI-powered platform works continuously in the background to surface trends, risks, and opportunities the moment they emerge, then turns them into the next best action: guiding strategy, shaping journeys, and driving continuous CX improvement.
MSC supercharges analyst capacity with Verint Genie Bot
Verint CX Analytics is a recognized industry leader
Automate CX Workflows for Stronger, Faster, Measurable Outcomes
The Verint CX Automation Platform helps contact centers automate CX workflows and deliver measurable outcomes – fast. Built to run on your existing infrastructure, it integrates with any CCaaS, CRM, or AI model, eliminating rip‑and‑replace and accelerating time to value.
Powered by a shared CX Data Hub and Verint Da Vinci AI, the platform learns from every interaction to drive smarter automation across self‑service, agent support, analytics, quality, and workforce engagement.
Novuna increases revenue while improving CX with Verint Genie Bot
Meet Hazel, a Business Analyst
Featured products
Verint Text Analytics
Extract actionable business intelligence from unstructured data across web chat, email, social media, and call notes to drive an enhanced insight into your CX.
Verint PII Redaction Bot
Automatically detect and redact sensitive information from customer interactions, ensuring compliance, reducing risk, and protecting trust.
Verint CX/EX Scoring Bot
Leverage unique AI models to measure conversation dynamics and provide the data needed to improve the customer and employee experience.
Verint Desktop and Process Analytics
Optimize processes to improve employee productivity and capacity and help ensure compliance.
Verint Application Visualizer
Gain visibility into contact center agent desktop activity and behavior.
Verint Application Triggers
Leverage desktop application events for real-time compliance and employee guidance in areas such as PCI, PII, and HIPAA.
Customer success stories
Featured resources
Frequently asked questions
CX analytics software or customer experience analytics software uses speech and text analytics to surface meaningful insights from behavioral data related to customer interactions, helping organizations, business leaders, analysts, and IT developers understand trends and anomalies around contact center data.
Verint CX Analytics tools can capture behavioral customer data across every customer touchpoint, including speech and text-based interactions, as well as other contact center interaction data.
Traditional customer service analytics and BI tools require manual analysis and often use siloed, stale datasets, whereas Verint CX Analytics software solutions can speed up insight generation across complete behavioral datasets, reducing bottlenecks and enabling faster time to insights. These unique insights allow you to make data-driven decisions to improve efficiency, agent and customer experience, and even boost revenue.
Organizations commonly see reduced operational costs, improved customer experience, improved agent efficiency, and faster, more actionable insights that can save millions and boost customer metrics like NPS.
