Verint Experience Management
Analyze, automate, operationalize—so you can compete on better customer experience.
Gartner: Transcend Omnichannel Thinking
Omnichannel has been around for a long time, yet most organizations have not delivered on its promise of a unified customer experience. Get the complete Gartner Report to learn why you should embrace multiexperience for great CX by addressing new digital touchpoints and interaction modalities.
Why Experience Management (XM)?
Consumers judge everything through an experience lens. They shop, research, work, and play, asking: is this efficient, rewarding, personal? If it is, they come back and tell their friends. You must compete on experience. But the execution is hard:
- Data is overwhelming and disconnected
- Siloed stakeholders can’t share insights or coordinate actions
- Most solutions can’t meet companies at their current maturity level
What if you could account for all customer and employee feedback and deliver insights everywhere? Verint can help.
Move Beyond the Survey
Imagine merging insights from contact center, chat sessions, customer-initiated web feedback, flexible surveys, and digital behavior on web sessions into a single, unified view.
Verint Experience Management empowers CX teams to make tactical, operational, and strategic actions that improve loyalty, conversion, and other important KPIs.
Drive Action at All Levels
Most CX initiatives fail to drive action. Fragmented listening, disconnected data, and departmental silos lead to guesswork and unprioritized improvements.
A new framework is needed to consolidate, visualize, and analyze experience data to drive fast, smart decision making and move the needle on beacon metrics like CSAT and NPS.
We call this framework Experience Quality.
CX executives and channel leaders need a dashboard that connects tactical, operational, and strategic action across the enterprise. Real-time triggers and alerts assign tasks across the organization and help you improve experience quality where and when it’s needed.
Improve CX Outcomes with Verint
Verint Experience Management can help you to understand every moment. Accelerate the impact of improved experiences for your customers and employees.
- Capture and analyze direct feedback from customers and employees, including benchmarks and board-quality metrics.
- Analyze large volumes of unstructured data (text and speech) and behavioral data (web sessions) to unlock emerging themes and sentiment.
- Predict future behaviors with proven data science so you can automate and expedite tactical experience improvements and strategic decisions.
- Operationalize metrics, recommendations, and task assignments across your organization with real-time alerts, dashboards, and case management.
- Unify data sets with a connected view of every moment across channels in a single platform to better manage CX across silos.
Verint Customer Engagement Platform
Verint Experience Management is part of the Verint Customer Engagement Platform and is powered by Verint Da Vinci AI and Analytics.
Experience Management applications include Enterprise Experience, Digital Experience, Predictive Experience, Digital Behavior Analytics, Interaction Analytics, Speech Analytics and Text Analytics.