We judge everything through an experience lens. We shop, research, work, and play, asking: is it efficient, rewarding, personal? If it is, we come back. We tell friends.
Organizations know they must compete on experience. But the execution is hard:
What if an Experience Management (XM) solution could account for all customer and employee feedback, prioritize and deliver insights everywhere, and put you on the road to full maturity?
Top-tier organizations know the answer—and they’re reaping rewards in increased satisfaction, loyalty, and recommendations.
The Verint Experience Cloud accelerates the pace of XM innovation—holistically and at your speed. Only Verint makes delivering exceptional experiences easy by enabling organizations to:
Process and analyze direct feedback from multi-channel surveys, unstructured text and speech data from transcripts and open-ends, and behavioral data from web sessions.
Automate and speed decision-making with our proprietary Predictive Engine paired with Verint Professional Services guidance.
Operationalize across all functions with real-time triggers and alerts; custom dashboards for executives, store managers, and contact center managers; and case management tools.
Verint Experience Cloud can help you to understand every moment and speed the impact of improved experiences for your customers, employees, and business.
"(Verint Unified Experience)...is not only a tool that contact centers can use to gauge customer feedback and sentiment, but rather, a tool that offers a more holistic view into the voice of their customers for digital experience managers, e-commerce executives, and marketing leaders."
"Advances made in the new VoC suite illustrate Verint's ambitions are not just marketing hype; buying ForeSee and putting significant resources into a VoC revamp demonstrate the commitment to enterprise CX buyers are looking for."
"[Verint] ForeSee presently provides a comprehensive solution for buyers, offering a wealth of integrations and benchmarking and session replay capabilities."
"[Verint] OpinionLab is a great fit for firms aiming to collect quick contextual feedback while putting the customer in control. In addition, the vendors’ data can be easily married to a more holistic VoC program."
A new framework for CX executives consolidates and visualizes experience data to drive fast, smart CX decisions. Read more.(read more)
The new Verint Experience Index: E-Gov report shows that when COVID-19 changed everything, people looked to federal agencies for help.(read more)
Verint Systems Inc.
175 Broadhollow Rd, Ste 100
Melville, NY 11747
+1 (800) 483-7468
+1 (631) 962-9600
fax: +1 (631) 962-9300
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