Why Experience Management (XM)?
People demand exceptional experiences at every interaction. And they leave clues everywhere about how to achieve those experiences. How can you make sense of it all to effectively serve your customers and employees?
Successful companies are experience-obsessed. And the best-in-class are now realizing that they need more than just a VoC program to drive significant gains and successful outcomes.
Increasingly, brands at the cutting-edge are instead implementing holistic XM strategies that enable them to understand and act on insight captured across customer, employee, brand and product experience.
Holistic XM is the key to exceptional experiences.
How do I maximize impact?
A great Experience Management strategy takes you beyond Voice of the Customer programs, CSAT and NPS. It helps you understand the who, what, when, where, why, and how related to every moment.
The Verint Experience Cloud can help you accelerate the pace of XM innovation. Only Verint makes delivering exceptional experiences easy by enabling organizations to:
Understand Every Moment: Capture and understand every experience and signal, whether it’s in person, on the web, on the phone, mobile or chat. Across customers, employees and bots, move beyond surveys to indirect and inferred feedback captured during phone calls, virtual assistants, communities and more.
Orchestrate Experience Improvements: Our proven causal model predicts future behavior. Prioritize exactly the right improvements that orchestrate desired outcomes. Make decisions grounded in data science rather than educated guessing.
Accelerate Business Impact: Automate real-time insights. Make operational and strategic improvements that accelerate impact across every level of your organization.
Why Verint Experience Cloud?
Verint Experience Cloud can help you to understand every moment and accelerate the impact on your business.
Now you can:
- Unify data sets with a connected view of every moment across channels in a single platform.
- Accelerate business transformation by uncovering how agent and business performance metrics correlate to satisfaction and overall experiences.
- Boost insight by analyzing both sides of the conversation across every channel to drive positive business outcomes.
- Increase speed to action by predicting behaviors and prioritizing improvements with proven data science.
- Proactively impact experiences with real-time insights and automated actions.
- Maximize brand retention with closed loop processes that drive exceptional experiences.
- Leverage our decades of experience through our 100s of models and patents – built, tested, and proven.
Verint’s Unified Experience can help you to listen, analyze and act on speech, text and customer insight across channels to improve omnichannel CX.
Verint Speech Analytics can help you transcribe and analyze millions of calls to discover customer insights and improve contact center performance.