Why Experience Management (XM)?
We judge everything through an experience lens. We shop, research, work, and play, asking: is it efficient, rewarding, personal? If it is, we come back. We tell friends.
Organizations know they must compete on experience. But the execution is hard:
- Data is overwhelming and disconnected.
- Siloed stakeholders can’t share insights or coordinate actions.
- Most solutions can’t meet companies at their current maturity level.
What if an Experience Management (XM) solution could account for all customer and employee feedback, prioritize and deliver insights everywhere, and put you on the road to full maturity?
Top-tier organizations know the answer—and they’re reaping rewards in increased satisfaction, loyalty, and recommendations.
Complete XM, Tailored to Your Goals
The Verint Experience Cloud accelerates the pace of XM innovation—holistically and at your speed. Only Verint makes delivering exceptional experiences easy by enabling organizations to:
Process and analyze direct feedback from multi-channel surveys, unstructured text and speech data from transcripts and open-ends, and behavioral data from web sessions.
Automate and speed decision-making with our proprietary Predictive Engine paired with Verint Professional Services guidance.
Operationalize across all functions with real-time triggers and alerts; custom dashboards for executives, store managers, and contact center managers; and case management tools.
Improve Outcomes with Verint Experience Cloud
Verint Experience Cloud can help you to understand every moment and speed the impact of improved experiences for your customers, employees, and business.
- Capture and analyze direct feedback from customers and employees, including best-in-class benchmarks and board-quality metrics.
- Analyze large volumes of unstructured data (text and speech) and behavioral data (web sessions) to unlock emergent themes and sentiment.
- Predict future behaviors with proven data science so you can automate and expedite tactical experience improvements and strategic decisions.
- Operationalize metrics, recommendations, and task assignments across your organization with real-time alerts, custom roles-based dashboards, and case management.
- Unify data sets with a connected view of every moment across channels in a single platform to better manage CX across silos.
- Leverage our decades of experience through our hundreds of models and patents – built, tested, and proven – and our Professional Services team for strategy, insights, and program evolution.