Experience Management
Analyze, automate, operationalize, so you can compete on better customer experience.
One Unified CX View
Our experience management platform delivers insights from every customer experience in one unified view. Empower your CX teams to utilize key information needed to take strategic action and improve customer conversion, loyalty, brand perception, and other business goals.
As customers demand more from every experience, position your team to meet and exceed customer expectations with customer experience management.
A new CX framework is necessary to move the needle on customer satisfaction. Find out more about how to strategically improve CX by reading the Experience Quality: A New CX Framework eBook.
Why Experience Management (XM)?
Consumers judge everything through an experience lens. They shop, research, work, and play, asking: is this efficient, rewarding, personal? If it is, they come back and tell their friends. You must compete on experience. But the execution is hard for many reasons:
- Data is overwhelming and disconnected
- Siloed stakeholders can’t share insights or coordinate actions
- Most solutions can’t meet companies at their current maturity level
Customer behavior continuously changes, and data points are crucial to understanding what your customers want and how they feel in real time. Organizations must think digital first to ensure they remain essential to customers.
What if you could account for all customer and employee feedback and deliver insights everywhere? Verint Customer Engagement software can help.
Get ahead of the competition by watching our experience management sessions from Engage21.
Verint partners with thousands of iconic brands to close the Engagement Capacity Gap, engage customers and create differentiated experiences.
Experience Management Customers
Our range of offerings allows your organization to delve further and develop a greater understanding of your customers to improve engagement. Verint’s Customer Engagement Platform provides robust customer intelligence and drives customer engagement by helping you tailor CX based on data and insights.
Move Beyond the Survey
Imagine merging insights from contact center, chat sessions, customer-initiated web feedback, flexible surveys, and digital behavior on web sessions into a single, unified view.
Easy to access, deeper insights mean a better understanding of customer behaviors, needs, and expectations. Having the right information in a straightforward customer experience management solution enables you to improve your customer experience, increase operational efficiencies, and identify areas that require improvements.
Verint Experience Management empowers CX teams to make tactical, operational, and strategic actions that improve loyalty, conversion, and other important KPIs.
Interested in learning more about the future of experience management and digital transformation? Take a minute to watch our video.
Drive Action at All Levels
Most CX initiatives fail to drive action. Fragmented listening, disconnected data, and departmental silos lead to guesswork and unprioritized improvements.
A new framework is needed to consolidate, visualize, and analyze experience data to drive fast, smart decision making and move the needle on beacon metrics like CSAT and NPS.
We call this framework Experience Quality.
CX executives and channel leaders need customer engagement software with a dashboard that connects tactical, operational, and strategic action across the enterprise. Real-time triggers and alerts assign tasks across the organization and help you improve experience quality where and when it’s needed.
Learn more about how to strategically improve CX by continuing to read the Experience Quality: A New CX Framework eBook.
Improve CX Outcomes with Verint
Verint Experience Management can help you to understand every moment. Accelerate the impact of improved experiences for your customers and employees.
- Capture and analyze direct feedback from customers and employees, including benchmarks and board-quality metrics.
- Analyze large volumes of unstructured data (text and speech) and behavioral data (web sessions) to unlock emerging themes and sentiment.
- Predict future behaviors with proven data science so you can automate and expedite tactical experience improvements and strategic decisions.
- Operationalize metrics, recommendations, and task assignments across your organization with real-time alerts, dashboards, and case management.
- Unify data sets with a connected view of every moment across channels in a single platform to better manage CX across silos.
Customer Spotlight: The Sutherland Global Story
Verint Customer Engagement Platform
Verint Experience Management is part of the Verint Customer Engagement Platform and is powered by Verint Da Vinci AI and Analytics.
Experience Management applications include Enterprise Experience, Digital Experience, Predictive Experience, Digital Behavior Analytics, Interaction Analytics, Speech Analytics and Text Analytics.
Our innovative technology provides purpose-built workforce management to deliver cost efficiencies and improved experiences.