Verint Experience Management for Location
Store and bank locations are more important than ever in growing revenue and creating a holistic end-to-end CX strategy. Understand complex customer journeys, measure multiple touchpoints, and drive improvements in real-time. Increase loyalty, conversions, CSAT and revenue.
The Total Economic Impact of Verint Experience Management
This new independent study from Forrester Research found that in a three-year timeframe, a composite organization realizes a 219% return on investment with a quick time to value.
Access the full report to see more findings and figures around the financial impact of these Verint solutions.
Download the reportTop 5 Location CX Challenges
Removing points of friction in the customer journey
Watch: Shoe Carnival Revolutionizes CXImprove conversions and identify opportunities for process improvement.
Leveraging real-time insights to drive immediate action
Verint Experience Index for Retail 2022Use digital feedback with geo-location capabilities to solicit location-level feedback and drive increased feedback volume.
Closing the loop on customer feedback or issues
Watch Demo: Unify Your CX Data and Drive ActionApply greater structure and consistency for CX initiatives by generating KPIs, utilizing benchmarking, and creating outer-loop feedback systems.
Aligning products and services to real customer feedback
Webinar: How to Successfully Connect Digital and In-Store ExperiencesImprove the success of fulfillment, operations and promotions by serving customers when, where, and how they want.
Driving loyalty and conversions
eBook: Answering the 5 CX Questions on Every Executive’s MindSeamlessly integrate data across channels and use linked CX metrics to predict customer actions and tie actions directly to ROI.
Is your in-location CX program effective?
Your retail, marketing, digital, and operations teams need to effectively collaborate to reinvent the in-location experience as part of the overall omnichannel strategy. However, due to the lack of shared data and metrics, it becomes difficult for to drill-down on customer issues to identify and prioritize improvements – whether it’s around merchandising, pricing, service, or in-store environment.
Now more than ever, your company’s brand promise is delivered to customers through in-store interactions and how it melds with your digital experiences. By implementing a CX program to integrate online and in-location assets, you can remove friction from the buying process and gain more repeat sales and recommendations.
Webinar: How to Successfully Connect Digital and In-store ExperiencesWhat is Verint Experience Management for Location?
Verint Experience Management for Location allows companies to collect, integrate, analyze, and action experience data in-store or in-branch. By incorporating voice of the customer data across all channels, companies can leverage a holistic view of their customer and move from insights to action quickly so stakeholders across the organization can work to reinvent the in-store experience as part of the omnichannel strategy.
Verint Experience Management for Location DatasheetTangible ROI from Proven Benefits
Implementing Verint Experience Management for Location results in quick time to value and real results that drive sales and customer loyalty. Companies that use Verint Experience Management for Location see:
- Increase in loyalty metrics and customer satisfaction scores
- Increase in revenue through marketing improvements
- Increase in NPS scores
- Increase in online orders, in-store pick up
- Increase in same store sales year over year
Turbocharge the Performance of your Digital, Marketing, and eCommerce Teams
Teams across the organization that touch the store experience, can use Verint Experience Management solutions for a variety of use cases. For example, they can:
- Take advantage of predictive modeling and analytics to support strategy decisions that improve the store or branch experience.
- Isolate customer interaction points and provide data that can be used for improving the product mix and brick-and-mortar experience.
- Wire real-time feedback for immediate action and enable self-service and assisted service capabilities for more complex, omnichannel customer journeys.
Customer success stories
This is a carousel with slides that do not auto-rotate. Use the Next and Previous buttons to navigate.
Featured products
Feature insights
This is a carousel with slides that do not auto-rotate. Use the Next and Previous buttons to navigate.
Contact us about Experience Management
Thank You
Thank you for your request. A Verint team member will follow up with you soon.