Verint Web & Mobile
Optimize digital experiences in real time. Collect, integrate, analyze, and action digital feedback to improve the user experience, streamline customer effort, and drive higher conversions and engagement.
Elevate Customer Experiences on Web & Mobile
Drive higher conversions and engagement
Align all customer-facing digital channels strategically, including web, mobile, and social to drive a consistent and positive customer experience.
Remove friction from the customer journey
Action insights in real-time to improve customer conversions, identify opportunities for self-service, and implement hot fixes that enhance the digital customer journey.
Make impactful business decisions
Uncover the “why” behind your customers’ digital behaviors, use predictive modeling to support strategic decisions, and improve the digital experience by apapting to change faster.
Unify Your Voice of the Customer Program Across Digital Channels
Digital channels are the first touchpoint in almost every customer’s journey, making them crucial for acquiring and retaining customers. Verint Web & Mobile is an industry leader in helping brands to:
- Use in-the-moment feedback to identify issues and fix them before they cause lost revenue
- Build flexible, dynamic surveys for strategic feedback you can apply to your VoC programs
- Detect customer struggles in real-time, automate follow-up, and engage the user to enable task completion
- Leverage predictive modeling & journey-level insights to prioritize improvements
- Use advanced reporting and data visualization in real-time that can be updated when you need it
- Aggregated alerts based off a broad range of data sources, including sentiment or intent, are triggered by complex logic with case management closing the loop.
How technology can help drive efficiency and CX in the Public Sector?
- Key considerations for public sector agencies seeking FedRAMP certification.
- How AI and CX Automation can help you better serve your community without increasing resources.
- How you can best use the data you already have.
Power Great CX with Verint Web & Mobile
Listen And Engage Across Any Digital Channel
Gain meaningful insights – at every stage of the digital customer journey – with proactive listening through embedded, in-moment surveys and behavioral analytics to triage in real-time, spot early warning signals, prevent lost sales, and increase customer conversions.
Speed Up Insights To Action On Customer Feedback
Drive action and resolutions quickly with robust case management, automation triggers and alerts, and localized feedback. Use CX automation to dynamically present tools for self-service, automatically update customer profiles and trigger follow-up in near real-time.
Identify immediate fixes in the customer digital journey as well as strategic improvements to web and mobile to imrpove the customer experience.
Drive ROI From Call Deflection And Self-Service
Fully understand your customer behavior, identify and address barriers to conversion, and intercept struggles in real-time to save employees time and effort with improved customer self-service.
Continuously Monitor and Exceed Your KPIs
Verint Digital Behavior Analytics provides customer experience visualizations allowing you to understand exactly how customers interact with your web and mobile presence. Your teams can leverage heatmaps and form analysis, filter data based on page names, segments, visible text, or gestures, and use click maps to analyze navigation patterns or usability problems.
Partner with Verint for VoC Success
With the shift in consumer preferences and the explosive growth of digital engagement channels, many businesses still struggle to know where best to invest their resources.
Partner with Verint and you’ll be working closely with a team of experts – including a complimentary Customer Success Manager – to help you achieve your business outcomes through:
- A fully supported implementation process and professional services that scale based on your needs.
- The knowhow – and continued support with prescriptive recommendations – to reduce time to value and accelerate insights into action.
- Extensive self-service capabilities for greater flexibility and guidance for program maturity with embedded enablement and a structured “Quick Start” program.
Request a demo to see how partnering with Verint can help optimize your customer engagement strategies and drive success.
Verint Recognized as VoC Leader
The need to listen to, understand and engage with customer feedback is greater than ever. With numerous solutions on the market, it’s important to understand what makes a Leader.
That’s why the IDC MarketScape evaluated vendors in their IDC MarketScape: Worldwide Voice of the Customer Applications 2023-2024 Assessment.
Verint is proud to be recognized as a Leader by the IDC MarketScape, reaffirming our commitment to excellence and world class VoC.
Read the ReportVerint Web & Mobile AI-Powered Bots
Leveraging Verint Web & Mobile to detect struggle, and the Digital Containment Bot, you can seamlessly identify and resolve customers’ challenges in real-time. Whether on your website or mobile app, the bots ensure swift issue resolution, minimizing the need for additional customer service interventions. Using behavioral data and AI, these bots reshape your customer experience by optimizing web containment and reducing support costs.
Listen, analyze and act with Verint Voice of the Customer
Voice of the Customer insights
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FAQs on Digital Voice of the Customer
Digital Voice of the Customer is the process of planning, organizing, and managing all aspects of a customer’s digital experience. Getting this right is important because it helps you create a seamless and consistent experience for your customers across all channels. This can lead to increased customer satisfaction, loyalty, and ultimately, revenue.
There are many different aspects to Digital Voice of the Customer, but some of the most important include:
- Listening for deep customer insights
- Acting to close the loop on customer feedback
- Analyzing for strategic business changes
Verint solutions help businesses listen, analyze, and act on customer data to create a seamless and consistent experience across all channels.
Digital channels are more important than ever. Web, social, and mobile are a critical piece of the brand and customer journey. And with the rise of self-service, there are more actions than ever before customers wish to manage themselves. By not addressing customer experience from the lens of web and mobile, companies run the risk of:
- Lower conversion rates and fewer repeat visitors
- Losing customers to competitors
- Lower NPS or CSAT scores
Getting real value from your CX efforts is far easier when you can put customer feedback next to data about their actual behavior. If a customer says they had a bad experience with a certain tool, but never reached the page for that tool, then the contradiction could lead to confusion that can slow issue resolution and prevent urgent changes to parts of the customer journey.
Digital behavior analytics enriches CX data, allowing for deeper insights into the way customers flow through your digital experiences. On the web, this means looking at how customers interacted or tried to interact with a page and what their journey through your experience looked like to them.
Contact Us About Verint Voice of the Customer
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