Case Studies

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Financial Services Video

Capitec Speeds Up Branch Banking by 54% Using Verint

Read how Capitec delivered meaningful improvements across service, efficiency and staff engagement as part of its time-to-service initiative with Verint.

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Insurance Video

New York Life Realizes Big Savings with Verint Quality Bot

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Manufacturing Video

Analog Devices Drives Customer Engagement and Success with Verint Community

Why Customers Choose Verint

From global enterprises to fast-moving disruptors, top brands trust Verint to deliver increased capacity, operational efficiency, and reduced costs through AI-driven solutions that are proven, scalable, and secure.

40% increase in agent productivity

Portugal’s leading telecommunications and technology provider has significantly improved customer service efficiency.

How NOS Increases NPS by 61% and Agent Productivity by 40%

96% of calls evaluated

Fiserv, a leading global fintech and payments company, elevates CX automation, improves efficiency, and reduces costs.

How Fiserv was able to go from evaluating 1% of calls, to 96%

95% forecast accuracy at hourly level

High forecasting accuracy has increased confidence in daily operational decisions and strengthened branch-level planning.

How Capitec Speeds Up Branch Banking by 54% Using Verint

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