Generative AI to speed analysts' time to insights

Verint Genie Bot

Faster time to insights with Generative AI

Supercharge analyst capacity to deliver the insights you need to drive business outcomes.

AI Business Outcomes With Verint Genie Bot

$6.5M in additional revenue opportunities
A leading global services company used Genie Bot to identify strategies to boost sales win rates and enhance customer retention – in just 2 days!
$2M in agent capacity
An energy supplier used Genie Bot to identify processes to increase self-service and agent capacity

Break through the Analysis Bottleneck with Genie Bot

Even the world’s best teams of analysts can only produce so many insights and projects over a given period of time. Analyzing unstructured phone conversations simply takes time, often more time than you want, creating significant bottlenecks as your analysts attempt to get to the insights with the depth and speed you need to significantly impact your organization.

verint genie bot showcasing key features

Embrace the power of generative AI

With generative AI, Genie Bot not only breaks through any bottlenecks, but shatters them, giving analysts the power to ask questions about their contact center phone conversations — delivering immediate insights. Genie Bot leverages your existing Speech Analytics categories so the information you receive is highly accurate and relevant.

Get the Genie Bot Playbook

Sentiment analysis screen on Verint generative ai Speech Analytics software

Recognized as best-in-class by your peers

The Genie Bot difference

Embedded in Verint Speech Analytics, Genie Bot can leverage the most relevant interactions for more accurate generative AI responses.
Each Genie response comes back with verified call examples, allowing analysts to quickly validate every insight.
Genie Bot is powered by Verint Exact Transcription Bot, continuously tuned on your specific data for the most accurate insights.
Without Genie Bot, you may miss deeper and more impactful insights that can drive significant quantifiable AI outcomes.

AI insights from a generative ai chat bot conversation with a customer

MSC Industrial Direct supercharges analyst capacity with Genie Bot

MSC Industrial Supply is transforming customer and employee experiences with Verint Genie Bot. Discover how the solution recommends stronger questions and scripts while uncovering faster and deeper insights into agent performance – helping the company deliver on its “Built to make you better” mission.

Learn More About Genie Bot's Awards

“We look at our mission statement and our brand: ‘Built to make you better.’ And we do that with Verint.”

Discover how one company saves millions with Verint Genie Bot

Every year over 5 million customers trust Novuna to provide the right finance solutions to help them achieve their goals. The company was eager to explore ways to increase revenue and improve customer experience (CX).

Verint Genie Bot was able to identify improvements in their processes to provide a better experience for their customers whilst reducing the number of calls to the contact center. By fixing the process, Novuna expects to improve customer experience and maximize revenue.

See More Verint Bot Outcomes

Part of Verint Speech Analytics

As a recognized market leader for business analytics in the contact center, Verint can supercharge customer experience (CX) through discovering and then acting on customer insights regarding satisfaction, business issues, competitive intelligence, and marketing campaigns.

Genie Bot is embedded in Verint Speech Analytics, so Speech Analytics customers can quickly and easily add it to start achieving significant AI business outcomes today.

See Genie Bot in Action

verint speech analytics generative ai bot

Meet Hazel, a Business Analyst

Learn how Hazel goes from manual call studies that took weeks to key insights in minutes – without adding headcount.

Learn More

Featured resources

MSC Supercharges Analyst Capacity with Verint Genie Bot
Explore how MSC Industrial Supply improves customer experience with Verint Genie Bot, enabling effortless self-service and more satisfying support...
Case Study
Verint Genie Bot Dramatically Speed Time to Insights
Discover how the Verint Genie Bot uses AI to break through this bottleneck and dramatically speed time to insights....
Product Video
The Hidden Value in Customer Conversations: Unlock Faster Insights and Measurable Outcomes with Verint Genie Bot
Learn how Verint Genie Bot unlocks faster insights from your customer conversations to improve CX, revenue, and retention —...
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Generative AI to speed analysts' time to insights

Verint Genie Bot

AI Business Outcomes With Verint Genie Bot

$6.5M in additional revenue opportunities

$2M in agent capacity

Break through the Analysis Bottleneck with Genie Bot

Embrace the power of generative AI

Recognized as best-in-class by your peers

The Genie Bot difference

MSC Industrial Direct supercharges analyst capacity with Genie Bot

Discover how one company saves millions with Verint Genie Bot

Part of Verint Speech Analytics

Meet Hazel, a Business Analyst

Featured resources

MSC Supercharges Analyst Capacity with Verint Genie Bot

Verint Genie Bot Dramatically Speed Time to Insights

The Hidden Value in Customer Conversations: Unlock Faster Insights and Measurable Outcomes with Verint Genie Bot

Contact us about Verint Genie Bot today!

Thank You