Verint Genie Bot

Do you know the most valuable asset your enterprise already owns? It’s the decades of customer conversations that sit untapped in your contact center: unrefined, but full of business-critical intelligence. You’ve struck data oil. Now it’s time to drill down to insights!

Join our webinar to discover how Verint CX Intelligence turns vast amounts of interaction data into a continuous stream of actionable customer insights across voice and digital channels.

With generative AI, Genie Bot not only breaks through any bottlenecks, but shatters them, giving analysts the power to ask questions about their contact center phone conversations — delivering immediate insights. Genie Bot leverages your existing Speech Analytics categories so the information you receive is highly accurate and relevant.

Every year over 5 million customers trust Novuna to provide the right finance solutions to help them achieve their goals. The company was eager to explore ways to increase revenue and improve customer experience (CX).

Verint Genie Bot was able to identify improvements in their processes to provide a better experience for their customers whilst reducing the number of calls to the contact center. By fixing the process, Novuna expects to improve customer experience and maximize revenue.

Learn how Hazel goes from manual call studies that took weeks to key insights in minutes – without adding headcount.