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Frost & Sullivan conducted research on more than 50 top companies in the VoC space, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.
The result of this research was the creation of a Frost Radar™ report designed to identify those companies most instrumental in advancing the future of the VoC Industry.
Frost and Sullivan found that Verint’s robust intellectual property portfolio of more than 650 global patents and patent applications, was one of many reasons Verint was the highest scoring company on the Innovation Index.
Frost and Sullivan also identified several other factors explaining Verint’s success, including:
With thorough examination of globally competitive brands in the VoC Marketplace the Frost Radar report explores:
Of businesses believe inefficient/bureaucratic company decision-making thwarts digital transformation
Of businesses expect investment in AI, big data analytics, data visualization, and IoT to be high priorities
Of businesses consider collaboration technologies to be a top priority in order to consolidate data
Wherever your current Voice of the Customer programs stand today, Verint Experience Management can help.
Verint solutions are designed to be at the forefront of innovation in many fields, including full lifecycle CX, feedback, and the omnichannel customer experience. Our VoC capabilities are no exception.