The Verint Cloud can help you simplify, modernize, and automate the customer experience. Whether you’re an enterprise, small and medium-sized business, or an organization focused on the public sector or public safety, we can help you transform customer service while reducing the cost and complexity of customer operations.
Empower your workforce to engage more effectively with customers in the contact center, branch, and back-office operations.
Empower customers to help themselves faster and with less effort.
Analyze and act on customer feedback across channels to identify and respond to issues and enhance engagement.
Investigate and mitigate the risk of contact center identity fraud, branch banking fraud, and self-service systems fraud.
Support regulatory requirements in your contact center, financial trading, emergency respond, and other operations.
Increase employee productivity, and improve operational effectiveness through automation and analytics.
Gain real-time insights and a holistic view of your employees and your branches.
Make every interaction an opportunity by having the right people in the right place, with the right skills and information.
Amplify the voice of the customer by listening, analyzing, and acting on customer interactions and sentiments in all channels-and then bringing this insight to deliver coordinated engagement and experiences.
Provide the online experience customers need to quickly answer questions and drive conversions, in both self-service and digital assisted channels.
Modernize your compliance approach, manage risk, and protect your organization and customers-now and in the future.
Transform citizen engagement by leveraging new digital, social and emerging channels.
Connect your existing technology with our next-generation capabilities-in a manner that protects your legacy investments and lets you start anywhere.