The Future is Here. We’re Ready. Are You?

Customer Engagement Is Your Competitive Advantage. To build competitive advantage for the long haul, you need to focus every part of your business on engaging customers effectively, from the contact center to back-office, branch, customer experience, marketing, IT, and compliance operations. Verint helps you elevate the customer experience and reduce operating costs by:

Simplifying Customer Engagement. Because our solutions are open, easy to deploy, and simple to use, they can reduce complexity in your operations. They also provide out-of-the-box integrations to protect your existing investments.

Modernizing Customer Engagement.  It’s time to modernize and be ready for the future. Want a smooth transition to cloud?  No problem—our solutions can be deployed in public cloud (SaaS), private cloud, and perpetual license models, as well as combinations of these.  Want a modernized architecture to monetize your data? Our solutions capture customer and workforce data that can be shared easily across your enterprise.

Automating Customer Engagement. Get serious about automation.  Our automation capabilities can help you reduce the cost and errors associated with manual work and enhance customer experiences to be faster, personalized, and more enjoyable.

Accelerating innovation is more than our heritage—it’s our passion.  We offer integrated, yet open solutions and expertise for simplifying, modernizing, and automating customer engagement across the enterprise.  Our portfolio includes solutions for:

• Workforce Engagement – Empower your workforce to engage more effectively with customers in the contact center, branch, and back-office operations.
• Self-Service – Empower customers to help themselves faster and with less effort.
• Voice of the Customer – Analyze and act on customer feedback across channels to identify and respond to issues and enhance engagement.
• Compliance – Support regulatory requirements in your contact center, financial trading, emergency response, and other operations.
• Fraud – Investigate and mitigate the risk of contact center identity fraud, branch banking fraud, and self-service systems fraud.

Verint offers a comprehensive portfolio of services for deploying customer engagement solutions on-premises or in the cloud. Our services can help you identify business and technology challenges, risks, and opportunities, and apply the proper processes and technology solutions to help you realize the fastest path to ROI. Our services include:

• Business Advisory Services – Benefit from business consulting, project management, and change management services for cloud and on-premises deployments.
• Implementation Services - Plan, implement, and integrate your solutions efficiently, in a way that’s practical for your business.
• Enablement Services – Increase knowledge and best practices, and drive employee adoption and performance.
• Business Managed Services – Bridge from vision to execution with expertise focused on specific, measurable business outcomes.
• Technology Managed Services – Enhance your IT processes and staff, and further extend the performance and availability of your Verint solutions.

Verint partners with companies all over the world to make it easier for you to purchase, deploy, and use our broad portfolio of customer engagement solutions. Our global partner network includes:

• Resellers
• Cloud Contact Center Providers
• Contact Center and Collaboration Technology Partners
• Customer Experience and Voice of the Customer Partners
• Regulatory Compliance Partners
• Banking Fraud Resellers
• Public Safety Resellers
• Service Providers