Simplify, Modernize and Automate Customer Engagement
Leading brands rely on the Verint Cloud to engage with customers and power more than 3 billion customer interactions per year. The result? Amazing customer experiences. Drive deeper loyalty, enhance business performance and set your organization head and shoulders above the competition. The future of customer engagement is here today.
Your Competitive Advantage
Customer Experience Strategies to Drive Success. To build competitive advantage, you need to focus every part of your business on engaging customers effectively, from the call center to back-office, branch, customer experience, marketing, IT, and compliance operations. Verint helps you elevate the customer experience and reduce operating costs by:
Simplifying Customer Engagement. Because our solutions are open, easy to deploy, and simple to use, we can reduce complexity in your operations. You can connect and integrate with your entire customer experience ecosystem.
Modernizing Customer Engagement. It’s time to modernize and be ready for the future. Want a smooth transition to cloud? We recognize that you have prior investments which may be on-premise, hybrid or in the cloud. Our open platform approach supports your modernization journey and lets you move at a pace that makes sense for you.
Automating Customer Engagement. Get serious about automation. Our automation and artificial intelligence (AI) capabilities can help you reduce the cost and errors associated with manual work and enhance customer experiences to be faster, personalized, and more enjoyable.
Our Solution
Accelerating innovation is more than our heritage—it’s our passion. We offer integrated, yet open solutions and expertise for simplifying, modernizing, and automating customer engagement across the enterprise. Our portfolio includes solutions for:
- Workforce Engagement – Move beyond workforce optimization and empower your teams to engage more effectively with customers in the call center, branch, and back-office.
- Self-Service – Artificial intelligence (AI) driven solutions let customers help themselves faster and with less effort.
- Voice of the Customer – Listen, analyze and act on customer feedback. Surveys integrated with operational data deliver new customer experience insights.
- Compliance – Support regulatory requirements in your contact center, financial trading, emergency response, and other operations.
- Fraud – Investigate and mitigate the risk of contact center identity fraud, branch banking fraud, and self-service systems fraud.
Services
Verint offers a comprehensive portfolio of services for deploying customer engagement solutions on-premises or in the cloud. Our services can help you identify business and technology challenges, risks, and opportunities, and apply the proper processes and technology solutions to help you realize the fastest path to ROI. Our services include:
- Business Advisory Services – Benefit from business consulting, project management, and change management services for cloud and on-premises deployments.
- Implementation Services - Plan, implement, and integrate your solutions efficiently, in a way that’s practical for your business.
- Enablement Services – Increase knowledge and best practices, and drive employee adoption and performance.
- Business Managed Services – Bridge from vision to execution with expertise focused on specific, measurable business outcomes.
- Technology Managed Services – Enhance your IT processes and staff, and further extend the performance and availability of your Verint solutions.
Partners
Verint partners with companies all over the world to make it easier for you to purchase, deploy, and use our broad portfolio of customer engagement solutions. Our global partner network includes:
- Resellers
- Cloud Contact Center Providers
- Contact Center and Collaboration Technology Partners
- Customer Experience and Voice of the Customer Partners
- Regulatory Compliance Partners
- Banking Fraud Resellers
- Public Safety Resellers
- Service Providers
Industries
Healthcare
Financial Services
Outsourcing
Telecommunications
Public Sector
"We are very excited about Verint’s advances in automation. Customer engagement automation is a key part of our strategy to better serve our customers and we believe it’s also important for any organization looking to drive customer engagement excellence."
"Perhaps most valuable to us is Verint’s incredible 24x7 support of its solution. When I call the support number, I know my call will be answered in seconds and I’ll quickly have an answer to my question."
"When we talk to Verint customers about why they chose the vendor, many of them specifically cited the unification of its WFO suite. Verint has knitted together all of the tools brands need to manage their customer service organizations into a unified whole."
