In the evening join us at our Annual Customer Awards Gala Dinner, where we will celebrate our customers’ successes over dinner and entertainment in the stunning Landmark London Ballroom.
- Recognise, congratulate and reward your staff
- Demonstrate commitment to excellence in customer experience
- Gain valuable brand exposure
This year, we welcome submissions for the following categories:
- Simplifying Customer Engagement
Leveraging Verint solutions to be agile and responsive to the increasingly demanding expectations of your customers.
- Optimising Customer Engagement
Driving positive outcomes for your customers by delivering personalized, consistent service, great self-service options, proactive engagement, and easy ways to provide feedback.
- Optimising the workforce
Transforming the employee experience and offering staff the flexibility, transparency, motivation, mobility, and empowerment they crave.
- Sharing real-time intelligence
Moving beyond measuring, monitoring, and forecasting to understanding customer intent, predict behaviour, and drive automation across your enterprise.
- Enriching Interactions
Creating better customer experiences and business outcomes by using the voice of the customer across all interaction channels.
- Improving Processes
Improving the productivity of your employees to enable the delivery of fast, effective, and consistent high-quality service across all channels to drive business success.
- Individual Awards
Best BO WFO Practice Manager
- Team Awards
Best BO WFO Practice Operational Team of the Year
- Company (overall team) Award
Best BO WFO Practice Operational Excellence
Deadline for submission is 1 October 2018.
Download entry form