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Customer Awards

In the evening join us at our Annual Customer Awards Gala Dinner, where we will celebrate our customers’ successes over dinner and entertainment in the stunning Landmark London Ballroom.

Why enter?

  • Recognise, congratulate and reward your staff
  • Demonstrate commitment to excellence in customer experience
  • Gain valuable brand exposure

This year, we welcome submissions for the following categories:

  1. Simplifying Customer Engagement
    Leveraging Verint solutions to be agile and responsive to the increasingly demanding expectations of your customers.

  2. Optimising Customer Engagement
    Driving positive outcomes for your customers by delivering personalized, consistent service, great self-service options, proactive engagement, and easy ways to provide feedback.

  3. Optimising the workforce
    Transforming the employee experience and offering staff the flexibility, transparency, motivation, mobility, and empowerment they crave.

  4. Sharing real-time intelligence
    Moving beyond measuring, monitoring, and forecasting to understanding customer intent, predict behaviour, and drive automation across your enterprise.

  5. Enriching Interactions
    Creating better customer experiences and business outcomes by using the voice of the customer across all interaction channels.

  6. Improving Processes
    Improving the productivity of your employees to enable the delivery of fast, effective, and consistent high-quality service across all channels to drive business success.

  7. Individual Awards
    Best BO WFO Practice Manager

  8. Team Awards
    Best BO WFO Practice Operational Team of the Year

  9. Company (overall team) Award
    Best BO WFO Practice Operational Excellence

Deadline for submission is 1 October 2018.

Download brochure Download entry form
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