Customers want companies to value their time, and organizations strive to keep customers happy while eyeing their bottom line. But just as customer expectations have risen, products, systems and procedures have become increasingly varied and complex. This discrepancy between customer expectations and the level of service organizations are able to provide leads to dissatisfied customers. Organizations need to simplify the customer service complexities to provide better outcomes with less effort.
Verint Engagement Management is a suite of cloud-enabled solutions, including knowledge management, self-service, agent desktop, case management and omnichannel customer engagement. It helps simplify customer service by providing a single solution, available on-premises or in the cloud, that spans channels, data, process and knowledge. Ranked as a Leader in Forrester Research, Inc.’s new The Forrester Wave™: Customer Service Solutions for Enterprise Organizations, Q4 2015, Verint offers a solution that takes a holistic approach to customer service while enhancing the quality, speed, and consistency of service interactions across all channels.
Verint Engagement Management offers a range of solutions that can be used independently, or together to create a joined-up, omnichannel customer service experience:
Verint Government Engagement Management —This solution helps government and public sector organizations serve customers more effectively in digital self-service, digital-assisted service, and human-assisted service scenarios through integrated case management, business process management, knowledge management, real time analytics, and social media capabilities.