In The Forrester Wave™: Workforce Optimization Suites, Q3 2016, Verint has the highest current offering score in which 39 criteria were used to evaluate nine vendors. Learn more details about the report and how Verint received our position as a leader.
The research and technology advisory firm Ventana Research has named Verint as the top “Hot Vendor” in its newly published 2016 Value Index for Workforce Optimization.
More than 24,000 consumers and 1,000 businesses across 12 countries have spoken. How do businesses get the balance right between digital and human customer service?