Retail Ecosystem Integrations
Take your omnichannel experience, operations, and data to the next level by connecting Verint Retail Choreography solutions into your ecosystem of tools.
Calendars
Integrating our Appointment Booking software and virtual Queue Management system with your third-party calendar tools can increase store productivity with features such as:
- Enabling store associates to subscribe to see the general store’s calendar or their individual calendar within your third-party calendar tools
- Sending a calendar invite via email to customers scheduling appointments and sending confirmation emails to store managers and associates
- Pushing scheduled events to your third-party calendar tool and adding busy/free events block out availability
Customer Relationship Management (CRM) Systems
Recognize every customer entering your store and provide a tailored experience that converts by integrating our Verint Appointment Booking and Queue Management solutions with your CRM platform.
CRM system integration gives your store associates easy access to personalized information about every customer visiting your store. This can include profile information, preferences, and previous interaction history.
You can also enrich your CRM database by easily adding new customers and updating existing CRM profiles with the preference data captured in our Retail Choreography solutions.
Video Conferencing
Drive omnichannel conversion by allowing your customers to receive virtual service from the comfort of their own home. With video conferencing integration, you can seamlessly enable your customers to schedule appointments or join a queue for virtual service with key capabilities such as:
- Generate a link for the video conference via email and SMS
- Start a video or telephone call from within Verint Retail Choreography
- Host interactions and record notes within Verint Retail Choreography
- Save video call recordings with the customer’s profile
Store Associate Management
Maximize the productivity of your store associates and better allocate your resources with integration capabilities such as:
- Automatically pull staff shift availability every 15 minutes to guide appointment availability and calculate wait times
- Push and pull staff profile details so you only have to create and delete user accounts in one system
- Mark staff time and attendance and record absences
SMS Aggregators and Messaging Apps
Enjoy a wide range of SMS capabilities that enable you to communicate with walk-in and appointment customers by text message before and after their service.
Our system also enables store associates to receive SMS messages to alert them of exceeded KPI thresholds. You can also send messages by platforms such as WhatsApp, Facebook Messenger, iMessage, Line app, Viber and Telegram.
APIs
Our extensive API portal enables you to access our external facing APIs to integrate Verint Retail Choreography into your ecosystem. We are continually adding to this portal as we extend our feature set.
Security
With Verint Retail Choreography, you can seamlessly integrate with SAML or your other corporate identity directory services. This capability allows your employees to log in to our applications with their corporate credentials.
Footfall Counters
Integration with footfall counters allow you to display how many customers are currently in the store. This can help drive customers to join a virtual queue or schedule an appointment for a later time if the store is currently at capacity.
This also allows you to obtain more granular foot traffic insights regarding how many customers coming into your stores actually required service (and what types of services), waiting times, speed of service, and more.