Appointment Booking
Drive foot traffic and increase conversion by making it easy for customers to book appointments for personalized services from any channel with our market-leading appointment scheduling solution built for the enterprise.
What is Retail Choreography and Why Does It Matter?
76% of consumers say that an appointment booking service would have a positive impact on their customer experience.
In a recent webinar, we collected top customer insights on how modern customers want to engage with retailers in-store and online.
Watch it on demand to learn how Retail Choreography solutions, like Appointment Booking, can help you create personalized services and drive sales.
Watch the WebinarBook appointments from any channel
Make it easy for customers to schedule appointments from any communication channel, including:
- Websites
- Mobile apps
- Search engines
- Social media pages
- QR codes
- Store or contact center associates
- And more
Tailored appointment communications
Increase appointment booking attendance by sending tailored appointment reminders. Email and SMS reminders can include multi-language content, links, calendaring, venue information, maps, and a portal to reschedule or cancel.
You can even include cancellation terms as needed or video conference links for video appointments. While your customers are in store, you can keep them informed with TV displays of scheduled appointments.
Improve sales with personalized customer information
By learning more about your appointment customers, you can offer a more tailored service. Improve conversions, customer loyalty and spend in your appointments with:
- Personalized customer questions
- Tailored greeting by host when customer arrives
- Mobile and touchscreen tablet check-in
- Customer clienteling profile records
- CRM integration
- Outcome reporting
- Simplified follow-up appointment scheduling
- Post-visit messages
See how Brown Thomas drives sales with Verint Appointment Booking.
Keep your store teams organized and efficient at all times
Be sure you have the right staff available to effectively service both walk-in customers and those with scheduled appointments. Access appointments via desktop, tablet, or smartphone, with Outlook calendar integration included.
Accurately manage your resources with:
- Skill matching
- Flexible availability planning
- Associate alerts for key events
- SMS alerts when KPIs are exceeded
Make smarter decisions with unprecedented insights
Harness the vast array of insights to continually improve sales. Powerful dashboards and reports help you better understand your appointment bookings, including:
- Who is scheduling appointments and why
- How customers heard about your services and what channels do they use to book
- Detailed online appointment traffic analytics
- Which customers are loyal to your brand
- How your resource allocation and employee skills compare against demand
- Time and motion insights into store associate performance
Quick time to value with out-of-the-box software
Our enterprise-grade, cloud-based appointment booking software is flexible and customizable, making it simple to deploy and use.
The single, unified platform spans multiple solutions and easily integrates with your existing CRM, WFM, video conferencing systems, and more. The platform is multilingual and multi-time zone, and is ISO27001 and GDPR compliant.
Use cases for Appointment Scheduling
The Appointment Booking application can be used to streamline appointments across a variety of in-person and virtual use cases, including:
- In-person appointments
- Video appointments
- Access to a venue or facility
- Repairs and home services
- Field consultant services
- Renting of resources or equipment
- Pre-orders
Read how Samsung drives sales with Verint Appointment Booking or get in touch for a demo on how we can help your unique challenges.