Appointment Booking

Drive foot traffic and increase conversion by making it easy for customers to book appointments for personalized services from any channel with our market-leading appointment scheduling solution built for the enterprise.

Woman holding an ipad inside a store

What is Retail Choreography and Why Does It Matter?

76% of consumers say that an appointment booking service would have a positive impact on their customer experience.  

In a recent webinar, we collected top customer insights on how modern customers want to engage with retailers in-store and online.  

Watch it on demand to learn how Retail Choreography solutions, like Appointment Booking, can help you create personalized services and drive sales. 

Watch the Webinar
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Book appointments from any channel

Make it easy for customers to schedule appointments from any communication channel, including:

  • Websites
  • Mobile apps
  • Search engines
  • Social media pages
  • QR codes
  • Store or contact center associates
  • And more
Online event management software interface for enterprise and banks

Tailored appointment communications

Increase appointment booking attendance by sending tailored appointment reminders. Email and SMS reminders can include multi-language content, links, calendaring, venue information, maps, and a portal to reschedule or cancel. 

You can even include cancellation terms as needed or video conference links for video appointments. While your customers are in store, you can keep them informed with TV displays of scheduled appointments.

Event management software for enterprise retail and telecom

Improve sales with personalized customer information

By learning more about your appointment customers, you can offer a more tailored service. Improve conversions, customer loyalty and spend in your appointments with: 

  • Personalized customer questions 
  • Tailored greeting by host when customer arrives 
  • Mobile and touchscreen tablet check-in 
  • Customer clienteling profile records 
  • CRM integration 
  • Outcome reporting  
  • Simplified follow-up appointment scheduling 
  • Post-visit messages 

See how Brown Thomas drives sales with Verint Appointment Booking.

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Keep your store teams organized and efficient at all times

Be sure you have the right staff available to effectively service both walk-in customers and those with scheduled appointments. Access appointments via desktop, tablet, or smartphone, with Outlook calendar integration included.

Accurately manage your resources with:

  • Skill matching
  • Flexible availability planning
  • Associate alerts for key events
  • SMS alerts when KPIs are exceeded
Appointment booking software interface for enterprise retailers and banks

Make smarter decisions with unprecedented insights

Harness the vast array of insights to continually improve sales. Powerful dashboards and reports help you better understand your appointment bookings, including: 

  • Who is scheduling appointments and why 
  • How customers heard about your services and what channels do they use to book 
  • Detailed online appointment traffic analytics 
  • Which customers are loyal to your brand 
  • How your resource allocation and employee skills compare against demand 
  • Time and motion insights into store associate performance 
Appointment Booking Software Analytics Interface

Quick time to value with out-of-the-box software

Our enterprise-grade, cloud-based appointment booking software is flexible and customizable, making it simple to deploy and use.

The single, unified platform spans multiple solutions and easily integrates with your existing CRM, WFM, video conferencing systems, and more. The platform is multilingual and multi-time zone, and is ISO27001 and GDPR compliant.

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Use cases for Appointment Scheduling

The Appointment Booking application can be used to streamline appointments across a variety of in-person and virtual use cases, including:

  • In-person appointments
  • Video appointments
  • Access to a venue or facility
  • Repairs and home services
  • Field consultant services
  • Renting of resources or equipment
  • Pre-orders

Read how Samsung drives sales with Verint Appointment Booking or get in touch for a demo on how we can help your unique challenges.

woman handing a customer shopping bag to a customer

Other Retail Choreography Capabilities

  • Queue Management

    Create more informed waiting experiences to retain walk-ins, boost loyalty, and increase customer spend.
  • Event Management

    Drive brand loyalty by enabling customers to easily discover and book onto your in-person and virtual events, workshops and classes.
  • Task Management

    Enhance retail excellence by enabling store, branches and head office to seamlessly assign and track progress on tasks for associates to undertake.
  • Retail Analytics

    Unlock game-changing analytics and AI-driven insights on your customer experience and store operations.
  • Retail Ecosystem Integrations

    Take your omnichannel experience, operations, and data to the next level by connecting Qudini by Verint into your ecosystem of tools.
  • Retail Choreography Overview

    Drive sales, loyalty, and productivity with appointment booking, queue management, event management, and task management solutions.