Workforce Management Branch Forecaster
Analyze and predict branch demand and resource capacity with accurate forecasting.
Workforce Management Branch Scheduler
Automate the creation of optimized schedules for bank and credit union branches.
Our Workforce Management for Branch Customers
Optimize branch scheduling
Ensuring you have the right branch resources at the right time to meet your customers’ needs is a huge challenge. Branch managers can spend hours creating and maintaining staff schedules. Verint WFM Branch Scheduler automates this process to help ensure the right resources are staffed by time of day, day of week or month, and by market opportunity.
Branch managers at Capitec, a leading South African bank, were spending up to four hours per week on staff planning and scheduling. With Verint Branch WFM, the time was reduced to just 15 minutes per week.
Capitalize on sales and growth opportunities
To drive sales and revenue growth, bankers need to schedule time for proactive business development, outreach, and sales appointments. Verint WFM Branch Scheduler builds time for these activities into banker schedules, and ensures there are enough branch staff scheduled so bankers are not drawn into service transactions due to insufficient staffing.
Learn how Regions Bank grew households and deposits with Verint Workforce Management for Branch.
Improve efficiencies and reduce costs
One of the challenges with branch staffing is scheduling for the customer facing activities as well as the non-customer facing activities, administrative work, and dual control requirements. With Verint WFM Branch Scheduler, First Horizon Bank was able to schedule a float pool to cover absences and ensure non-customer facing activities occurred during business hours, reducing overtime by 80 percent!
Increase branch staff engagement
Verint WFM Branch Scheduler, contains an employee self-service hub, Connect, which gives employees access via a mobile app or computer to schedules, time off requests, shift swaps, and more. This easy access to schedules increases staff flexibility and better enables them to balance work and home life.
Learn how Associated Bank increased colleague engagement.
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Verint Workforce Management for Branch helps banks and credit unions improve efficiencies, enhance customer experience, and drive sales and revenue growth based on the needs of specific branches and markets.
12 of the Top 15
banks in the US and Canada use Verint Branch WFM software
40,000+
branches have been licensed to use Verint Branch WFM to optimize their workforce
20+
years of industry leadership
Product Line Up
Verint Workforce Management Branch Data Analytics
A business intelligence tool that allows you to query branch staffing and scheduling data to create custom dashboards, reports, and visualizations.
Face-to-Face Recording
Capture and analyze face-to-face interactions with branch customers for quality, compliance and sales effectiveness.
Forecasting and Scheduling
Maximize capacity and utilization by aligning schedules to forecasted demand.
Desktop and Process Analytics
Optimize productivity and capacity, improve processes and help ensure compliance.
Knowledge Management
Speed time to answer and improve accuracy by delivering relevant, contextual knowledge resources.
Experience Management
Get timely and critical feedback from customers to assess and manage their customer experience.
Discover the Power of Verint Branch Workforce Management
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