Queue Management

Create more informed waiting experiences to retain walk-ins, boost loyalty, and increase customer spend with our best-in-class Virtual Queue System for enterprise.

Improve customer engagement

Enhance the experience for walk-in customers by allowing them to join a virtual queue for service. Customers can easily join the digital waitlist from a variety of channels, including your host, a self-service tablet kiosk, a smartphone, QR code or SMS code.

Man and woman looking at ipad

Preserve foot traffic

Retain walk-in customers by managing their expectations with a digital queuing system. Your customers will have a more relaxed waiting experience since they can easily see their updated wait times and queue position through:

  • Your host or greeter
  • SMS messages
  • A smartphone webpage
  • TV displays
  • Printed tickets

Know your customers

Use our Queue Management solution to increase conversion, customer spend and ongoing loyalty by knowing your walk-in customers and offering a more personalized service with:

  • Tailored customer questions
  • Visual customer descriptions
  • Customer loyalty profile records and CRM integration
  • Outcome reporting
  • Easy follow-up bookings and post-visit messages

Manage activities

Make sure the right people are in the right place to help your customers efficiently. You can manage the entire shop floor from a single device, and access the virtual queue from any computer, tablet, or smartphone. 

View real-time overview dashboards as well as personalized interfaces for individual associates. Stay up to date in managing your queues with: 

  • Outlook calendar integration 
  • Push notifications alerts for key events 
  • SMS alerts when KPIs are exceeded 
  • Management of pre-scheduled appointments alongside walk-ins 

Unparalleled insights

Harness a vast array of insights to continually improve your foot traffic, sales, resourcing strategies, supply chain management and marketing initiatives. 

Dashboards and reports help you better understand your queuing management operations, with data such as: 

  • Who your customers are and why they visit
  • Which customers are loyal to your brand
  • How your store resources compare against customer demand
  • How long your customers wait to be served
  • Staff performance and productivity insights

Quick time to value with an out of the box solution

Our enterprise-grade, cloud-based application is flexible and customizable, making it simple to deploy and use. Our Virtual Queuing App easily integrates with your existing CRM, WFM, video conferencing systems, and more.

The application supports multiple languages, multiple-time zones, and is ISO27001 and GDPR compliant.

Use cases for Queue Management

The Customer Queue Management System can be used to manage the waiting experience across a variety of use cases, including:

  • Waits for in-person services
  • Greeting and recognizing every customer entering your store within your CRM to assign them to the right team member
  • Access to a venue, facility or event
  • Queues for information, returns, or check-out
  • Virtual services by phone or video
  • Click and collect order pickup
  • Call a colleague from an empty aisle or information desk
  • Check service availability from outside the store or bank branch
  • And more

Get in touch to understand how we can support your unique challenges…  

Woman walking and using phone outside

Other Retail Choreography Capabiliites

  • Appointment Scheduling

    Increase foot traffic and conversion by making it easy for customers to book appointments from any channel.
  • Retail Analytics

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  • Retail Ecosystem Integrations

    Take your omnichannel experience, operations, and data to the next level by connecting Qudini by Verint into your ecosystem of tools.
  • Retail Choreography Overview

    Drive sales, loyalty and productivity with appointment booking, queue management, and in-store task management solutions.