Appointment Booking
Drive traffic and attract more customers by offering the convenience of booking in-person, online, or video appointments with our highly configurable, digital appointment booking software solution.
Supercharge your bank branches: maximize Appointment Booking
Unify your digital and physical channels by integrating digital appointment booking with your branch scheduling solution. Increase appointments, grow revenues, and build stronger customer relationships.
Download NowMeet customer expectations with Digital Appointment Booking
As 60 percent of customers continue to shop in-store and 34 percent shop both in-store and online, how can you ensure you are unifying these experiences?
An appointment booking solution can connect physical and digital channels and provide both the consumer and the organization with greater convenience, efficiency, and insights.
Offering easy and seamless appointment scheduling helps meet consumers expectations for convenience and responsiveness.
What is Verint Appointment Booking?
Verint Appointment Booking, part of the Verint Retail Choreography solution, enables customers to schedule appointments either in-person, online or video calls through the channel of their choice. By customizing the questions and data collected during the appointment booking process, you can:
- Provide more personalized service.
- Drive traffic and attract new customers.
- Increase conversion rates and sales.
- Boost loyalty.
- Improve staff productivity.
- Gain valuable insights.
Customer benefits
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More Personalized Service
Verint Appointment Booking gives your consultants or advisors the data they need to deliver personalized service.
The solution is easy to set up and use out-of-the box, enabling you to quickly make changes to the customer interface, adding questions and options, without additional service support.
The ability to modify questions to different appointment types or service offerings enables you to capture information about the customers intent and objectives.
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Convenience and Time Savings
Verint Appointment Booking makes it easy for your customers to schedule appointments for personalized services at the time and place most convenient to them, from the communication channel of their choice.
The solution saves time and increases appointment attendance by sending tailored reminders via email or SMS texts to customers’ mobile devices.
“The convenience factor for the customer is because they can book when and what time they would like their repair appointment, and to have zero wait time in store, is a great benefit to the customer.” – IM Development Executive, Samsung
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A Seamless Customer Journey
Verint Appointment Booking enables you to create a more seamless customer journey by unifying your digital and physical channels. Customers can start their research online, then easily make an appointment to speak to someone either online or instore, when it is most convenient for them.
The solution helps build loyalty by enabling your customers to select a specific advisor for their appointment, allowing them to build a relationship with a specific advisor, and then keeps them informed with information on their appointments, including:
- Venue information and maps.
- Any relevant information to assist them in preparing for their appointment.
- Options to reschedule or cancel, should a conflict occur.
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“Verint Appointment Booking for us is an opportunity to serve our customers better across all channels and to give the customer choice of when and where to speak with the bank.”
"We’ve definitely seen an increase in customers purchasing products. Because the level of customer service is much improved, we are able to serve those patients in a better timescale, which makes not only the patients come back to us but recommend us to friends and family."
"Since launching the online portal for repair bookings, we have seen an increase in footfall that we wouldn’t normally have. The convenience factor for the customer is because they can book when and what time they would like their repair appointment, and to have zero wait time in store, is a great benefit to the customer."
“We rolled out Verint Appointment Booking to all of our beauty brands and we have seen a massive uptake on it. Without even much marketing over the last few months, we’ve seen up to 50% of some of our bigger beauty counters have their appointments made online, and people are just picking that up organically.”
Business benefits
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Drive Traffic and Attract Customers
Digital appointment booking applications allow consumers to do business with brands at a time and place that works best for them. The convenience of finding the option to book an appointment on different digital channels increases the likelihood customers will take advantage of the service, driving more appointments. Verint Appointment Booking comes with automated email or SMS notifications that help your customers manage their time better, while also helping you reduce no-shows.
See how the solution enables Samsung to deliver a consistently exceptional customer experience in-person, increasing footfall and helping retain customers.
“Since launching the online portal for repair bookings, we have seen an increase in footfall that we wouldn’t normally have.” – IM Development Executive, Samsung
Increase Conversion Rates and Sales
Every customer interaction is different. By empowering your employees with customer intent and details about a scheduled appointment, your employees will be better able to prepare in advance, providing a more personalized experience. You will not only meet but also exceed customer expectations.
Consumers vote with their money, and if they feel acknowledged and appreciated, they’re more likely to choose your products and services, increasing conversion rate and sales.
Read how a large national bank is using Verint Appointment Booking to enhance in-branch customer experience and increase sales.
“The Verint Appointment Booking solution definitely drives more bookings for the video banking team. Since we introduced it, we’ve seen twice as many bookings come into our schedules.” – Video Banker, Large National Bank
Improve Productivity
Match staff availability and skills with appointments to ensure that your customers are getting the best possible service.
Our enterprise-grade, cloud-based appointment booking software can easily integrate with most CRM solutions, as well as Verint Branch Scheduler so that you can seamlessly manage and align employee schedules with customer appointments.
Gain Valuable Insights
Use the valuable insights captured in the appointment booking process to continually improve your ability to manage traffic and drive service delivery and sales. The out-of-the-box and customizable dashboards can help you better understand:
- Who is scheduling appointments and why.
- How customers heard about your services and what channels do they use to book.
- Detailed online appointment traffic analytics.
- Which customers are loyal to your brand.
- How your resource allocation and employee skills compare against demand.
Drive Traffic and Attract Customers
Digital appointment booking applications allow consumers to do business with brands at a time and place that works best for them. The convenience of finding the option to book an appointment on different digital channels increases the likelihood customers will take advantage of the service, driving more appointments. Verint Appointment Booking comes with automated email or SMS notifications that help your customers manage their time better, while also helping you reduce no-shows.
See how the solution enables Samsung to deliver a consistently exceptional customer experience in-person, increasing footfall and helping retain customers.
“Since launching the online portal for repair bookings, we have seen an increase in footfall that we wouldn’t normally have.” – IM Development Executive, Samsung
Increase Conversion Rates and Sales
Every customer interaction is different. By empowering your employees with customer intent and details about a scheduled appointment, your employees will be better able to prepare in advance, providing a more personalized experience. You will not only meet but also exceed customer expectations.
Consumers vote with their money, and if they feel acknowledged and appreciated, they’re more likely to choose your products and services, increasing conversion rate and sales.
Read how a large national bank is using Verint Appointment Booking to enhance in-branch customer experience and increase sales.
“The Verint Appointment Booking solution definitely drives more bookings for the video banking team. Since we introduced it, we’ve seen twice as many bookings come into our schedules.” – Video Banker, Large National Bank
Improve Productivity
Match staff availability and skills with appointments to ensure that your customers are getting the best possible service.
Our enterprise-grade, cloud-based appointment booking software can easily integrate with most CRM solutions, as well as Verint Branch Scheduler so that you can seamlessly manage and align employee schedules with customer appointments.
Gain Valuable Insights
Use the valuable insights captured in the appointment booking process to continually improve your ability to manage traffic and drive service delivery and sales. The out-of-the-box and customizable dashboards can help you better understand:
- Who is scheduling appointments and why.
- How customers heard about your services and what channels do they use to book.
- Detailed online appointment traffic analytics.
- Which customers are loyal to your brand.
- How your resource allocation and employee skills compare against demand.
Other Retail Choreography solutions
The power of a flexible Appointment Booking application
Verint Appointment Booking is highly configurable and comes with an intuitive interface. It allows you to customize and tailor the solution to meet your business without vendor support. Modify it for your most relevant appointment types and audience segments, and continually improve your setup based on the customer insights you collect during the appointment booking process.
In a recent report, we shared three ways you can more effectively capture insights on who is visiting your locations and why, as well as if you are meeting their needs and delivering an exceptional customer experience.
Download the ReportCustomer case studies
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Frequently asked questions about Appointment Booking
Appointment booking solutions help organizations enable easy and convenient scheduling options to create personalized services for customers. It can drive traffic, increase sales, and improve customer loyalty.
Customers expect the convenience and benefits of making in-person and virtual appointments with organizations. Appointment booking software can help organizations bridge the gap between digital and in-person channels by enabling customers to schedule appointments at a time and place most convenient to them.
Appointment booking applications can help organizations:
- Drive traffic and attract new customers.
- Increase conversion rates and sales.
- Boost customer loyalty.
- Improve employee productivity.
Contact us about Verint Appointment Booking today!
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