Appointment Scheduling

Increase conversion for your in-store services by making it easy for customers to book appointments from any channel.

Schedule appointments from any channel

Make it easy for customers to schedule appointments from any communication channel, including:

  • Websites
  • Mobile apps
  • Search engines
  • Social media pages
  • QR codes
  • Store or contact center associates
  • And more
online appointment booking software user screens

Tailored appointment communications

Keep more customers in your store and increase appointment booking attendance by sending tailored appointment reminders. Email and SMS reminders can include multi-language content, links, calendaring, venue information, maps, and a portal to reschedule or cancel.

You can even include payment confirmation and cancellation terms as needed, or video conference links for virtual meetings. While your customers are in the store, you can keep them informed with TV displays of scheduled appointments.

online appointment booking software user email screens

Improve sales with personalized customer information

By learning more about your appointment customers, you can offer a more tailored service. Improve conversions, customer loyalty and spend in your appointments with:

  • Personalized customer questions
  • Tailored greeting by host when customer arrives
  • Mobile and in-store check-in
  • Customer profile records
  • CRM integration
  • Simplified follow-up appointment scheduling
  • Post-visit messages

The right people at the right time

Be sure you have the right staff available to effectively service both walk-in customers and those with scheduled appointments. Access scheduled appointments via desktop, tablet, or smartphone, with Outlook calendar integration included.

Accurately manage your resources with:

  • Intelligent skill matching
  • Flexible availability planning
  • Associate alerts for key events
  • SMS alerts when KPIs are exceeded

Make smarter decisions with unprecedented insights

Harness the vast array of insights to continually improve sales. Powerful dashboards and reports help you better understand your in-store and online appointment bookings, including:

  • Who is visiting your stores and why
  • How customers heard about your services and what channels do they use to book
  • Which customers are loyal to your brand
  • How your resource allocation and employee skills compare against demand
  • Time and motion insights into store associate performance

Predict future customer behaviors with AI

Our advanced machine learning algorithms use Qudini by Verint data, third-party application data and public data sets such as weather. These data sets are combined and analyze to help predict future customer behavior.

Organizations can benefit from AI-driven insights to improve planning, and the ability to react in real-time to improve sales and reduce operational costs.

Quick time to value with out of the box software

Our enterprise-grade, cloud-based application is flexible and customizable, making it simple to deploy and use.

The single, unified platform spans multiple solutions and easily integrates with your existing CRM, WFM, video conferencing systems, and more. The platform is multilingual and multi-time zone, and is ISO27001 and GDPR compliant.

Use cases for Appointment Scheduling

The Appointment Scheduling application can be used to streamline appointments across a variety of in-person and virtual use cases, including:

  • Store visits
  • Access to a venue or facility
  • Repairs and home services
  • Field consultant services
  • Renting of resources or equipment
  • Pre-orders
woman handing customer shopping bag

Other Retail Choreography Capabilities

  • Queue Management

    Create more informed waiting experiences to retain walk-ins, boost loyalty, and increase customer spend.
  • Retail Analytics

    Unlock game-changing analytics and AI-driven insights on your customer experience and store operations.
  • Retail Ecosystem Integrations

    Take your omnichannel experience, operations, and data to the next level by connecting Qudini by Verint into your ecosystem of tools.
  • Retail Choreography Overview

    Manage and analyze the activities in your stores.