Appointment and Queuing Software

Drive sales, loyalty, and productivity by choreographing outstanding customer experiences across channels.

 

 

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Sample Benefits from Verint Appointment and Queuing Customers

  • 48%

    increase in conversion rate for customers with appointments

  • 33%

    increase in average transaction value

  • 65%

    reduction in walk-outs

  • 52%

    reduction in wait time

  • 40%

    increase in customer satisfaction ratings

Create a Better Store or Branch Experience

Verint Appointment Booking and Queue Management software solutions are an integral part of the Verint Open Platform, enabling CX Automation for retailers and bank branches. Our innovative solutions help you create seamless customer experience across your digital and physical communications channels to increase sales, loyalty, and productivity.

These solutions help connect your digital and physical channels, meeting customers at their channel of choice and providing the convenience they want for faster, more personalized service.

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Customer Success Stories by Industry

Leading Retailers Drive Sales with Enhanced Customer Experience

  • Samsung serves and sells to more customers byĀ increasing footfall, walk-in retention, and shop floor efficiency.
  • Specsavers improves the optical retail customer journey to increase sales, improve productivity, and increase word of mouth and loyalty to their brand.
  • Virgin Media O2 reduces walkout rate by 62%, increases floor efficiency by 27%, and significantly improves the store experience.
  • A luxury department store increases appointments by 13% and drives 78% of customers with appointments to make a purchase.
women with a tablet in a retail store

Large National Bank Reduces Branch No-Shows and Walkouts

Automation helped a large national retail and commercial bank with over 900 branches serving 14 million personal and commercial customers:

  • Reduce appointment no-shows by 70%.
  • Improve staff efficiency by 27%.
  • Reduce branch walkout by 60%.

Read the full success story to learn how.

 

 

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Leading Universities Improve Student Experience at Student Hubs

A leading international university in the Asia-Pacific region now serves 2.5 times more students annually, reduced wait times and walkouts and greatly improved the student hubsā€™ operational efficiency.

Another leading public research university also reduced queues and improved efficiency in its student hubs and enrollment services, now serving 10.5% more students, with 94% of students who visit being served.

Travel Agency Improves CX with Vacation Consultation Appointments

One of the worldā€™s largest travel and tourism companies leverages Verint Appointment Booking and Verint Queue Management to:

  • Reduce wait times by 57%.
  • Reduce customer walkouts by 65%.
  • Increase conversion rate for customers with appointments by 48%.

Read the full success story to learn how.

3 Ways Brick-and-mortar Retailers Can Improve CX

A Verint survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) ā€“ across physical and digital channels ā€“ have huge benefits for brand relevance, profitability, and customer loyalty.Ā  Learn more.

Read the report
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Solutions to Improve In-store and Branch Experience

Appointment Booking

With Verint Appointment Booking, your customers can easily schedule appointments in your retail locations from any channel, including your website, mobile app, online ads, and social media pages. Simplifying the process of scheduling an appointment can improve a variety of metrics across your stores, including:Ā 

  • Store/branch trafficĀ 
  • SalesĀ 
  • Customer loyaltyĀ 
  • Resource allocationĀ 
  • Shop floor productivityĀ 

Learn More About Appointment Booking

Appointment booking software interface for enterprise retailers and banks

Queue Management

Retain walk-ins, increase customer spend, and boost loyalty with informed waiting experiences. Walk-in customers can easily join a virtual queue through your host, kiosk, QR code, or SMS, helping to manage customer expectations and provide a relaxed waiting experience.

With Queue Management, you can reduce store associate idle time andĀ choreograph outstanding customer experiencesĀ in one place. Dashboards and reports show you who your customers are, why they visit, how long they wait to be served, and more.

Plus, state-of-the-art machine learning can use this data to predict future events and the staff needed to support them.

Learn More About Queue Management

Virtual Queue Management software interface for retailers and banks

Event Management

Use Verintā€™s best-in-class enterprise Event Management software to drive sales and brand loyalty by making it easy for your customers to discover and register for in-person and virtual brand events, workshops and classes, including:Ā Ā 

  • Online events, webinars, and classesĀ Ā 
  • In-store classes and workshopsĀ Ā 
  • VIP events and partiesĀ 
  • Community activitiesĀ 
  • Private employee events

Learn More About Event ManagementĀ 

Online event booking software for enterprise retail and banks

Task Management

Enhance retail excellence by enabling stores, regional managers and head office to seamlessly assign and track progress on tasks for associates to undertake.Ā Verint Task Management enables you to improve communication, quality and effectiveness through better collaboration over work that needs completing such as:Ā 

  • One-off tasksĀ 
  • Daily recurring tasksĀ 
  • Repeating checklistsĀ 
  • Visual merchandising tasksĀ 
  • Compliance activitiesĀ 

Learn More About Task ManagementĀ 

Task management software interface for enterprise retail and banks

The 2023 Verint Experience Index: Retail

After collecting more than 6,000 survey responses focusing on the top 25 US retailers, Amazon ranked top for both customer satisfaction (CSAT) and net promoter score (NPS). Get your copy of the report to find out where the rest of the retailers ranked and key insights to build a CX strategy that optimizes every customer interaction.

Read More

Customer Case Studies

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