Appointment and Queuing Software

Drive sales, loyalty, and productivity by choreographing outstanding customer experiences across channels.

 

 

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Sample Benefits from Verint Appointment and Queuing Customers

  • 48%

    increase in conversion rate for customers with appointments

  • 33%

    increase in average transaction value

  • 65%

    reduction in walk-outs

  • 52%

    reduction in wait time

  • 40%

    increase in customer satisfaction ratings

Create a Better Store or Branch Experience

Verint Appointment Booking and Queue Management software solutions are an integral part of the Verint Open Platform, enabling CX Automation for retailers and bank branches. Our innovative solutions help you create seamless customer experience across your digital and physical communications channels to increase sales, loyalty, and productivity.

These solutions help connect your digital and physical channels, meeting customers at their channel of choice and providing the convenience they want for faster, more personalized service.

Download the Brochure
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Customer Success Stories by Industry

Leading Retailers Drive Sales with Enhanced Customer Experience

  • Samsung serves and sells to more customers byĀ increasing footfall, walk-in retention, and shop floor efficiency.
  • Specsavers improves the optical retail customer journey to increase sales, improve productivity, and increase word of mouth and loyalty to their brand.
  • Virgin Media O2 reduces walkout rate by 62%, increases floor efficiency by 27%, and significantly improves the store experience.
  • A luxury department store increases appointments by 13% and drives 78% of customers with appointments to make a purchase.
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Large Banks Dramatically Reduce Wait Time and Walkouts

Automation helped a large national retail and commercial bank reduce appointment no-shows by 70%, improve staff efficiency by 27%, and reduce branch walkout by 60%.

A top 5 U.S. bank enhanced customer experience by reducing customer wait time in selected branches by 51% and by 83% overall with digital queue management.

 

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Leading Universities Improve Student Experience at Student Hubs

A leading international university in the Asia-Pacific region now serves 2.5 times more students annually, reduced wait times and walkouts and greatly improved the student hubsā€™ operational efficiency.

Another leading public research university also reduced queues and improved efficiency in its student hubs and enrollment services, now serving 10.5% more students, with 94% of students who visit being served.

 

Read our Executive Perspective

Travel Agency Improves CX with Vacation Consultation Appointments

One of the worldā€™s largest travel and tourism companies leverages Verint Appointment Booking and Verint Queue Management to:

  • Reduce wait times by 57%.
  • Reduce customer walkouts by 65%.
  • Increase conversion rate for customers with appointments by 48%.

Read the full success story to learn how.

3 Ways Brick-and-mortar Retailers Can Improve CX

A Verint survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) ā€“ across physical and digital channels ā€“ have huge benefits for brand relevance, profitability, and customer loyalty.Ā  Learn more.

Read the Report
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Solutions to Improve In-store and Branch Experience

Appointment Booking

With Verint Appointment Booking, your customers can easily schedule appointments in your retail locations from any channel, including your website, mobile app, online ads, and social media pages. Simplifying the process of scheduling an appointment can improve a variety of metrics across your stores, including:Ā 

  • Store/branch trafficĀ 
  • SalesĀ 
  • Customer loyaltyĀ 
  • Resource allocationĀ 
  • Shop floor productivityĀ 

Learn More About Appointment Booking

Appointment booking software interface for enterprise retailers and banks

Queue Management

Retain walk-ins, increase customer spend, and boost loyalty with informed waiting experiences. Walk-in customers can easily join a virtual queue through your host, kiosk, QR code, or SMS, helping to manage customer expectations and provide a relaxed waiting experience.

With Queue Management, you can reduce store associate idle time andĀ choreograph outstanding customer experiencesĀ in one place. Dashboards and reports show you who your customers are, why they visit, how long they wait to be served, and more.

Plus, state-of-the-art machine learning can use this data to predict future events and the staff needed to support them.

Learn More About Queue Management

Virtual Queue Management software interface for retailers and banks

Event Management

Use Verintā€™s best-in-class enterprise Event Management software to drive sales and brand loyalty by making it easy for your customers to discover and register for in-person and virtual brand events, workshops and classes, including:Ā Ā 

  • Online events, webinars, and classesĀ Ā 
  • In-store classes and workshopsĀ Ā 
  • VIP events and partiesĀ 
  • Community activitiesĀ 
  • Private employee events

Learn More About Event ManagementĀ 

Online event booking software for enterprise retail and banks

3 ways to make access to services easier for university students

Rethink how your student services hubs work by creating a centralized digital platform and an informed waiting experience for your students. Read our latest executive perspective on how Verint Appointment Booking and Queue Management applications can help your university support more students faster, improve efficiencies, and elevate the student experience.

Download the Executive Perspective
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Customer Case Studies

Related resources