Retail Analytics
Unlock game-changing data analytics and AI-driven insights on your customer experience and store operations.Â
Customer experience insights
Improve sales and loyalty with e-Commerce style insights on your in-store customer experience. With Retail Data Analytics, you can capture 100 new data points on a single customer’s experience, including:
- Who visits your stores, why they came, and what their experience was like
- Which channels your customers used, their demographic information, and where they came from
- Who is cancelling or walking out, if customers are loyal, and what their feedback was
- Who served each customer and how long it took
Operational insights
Reduce operational costs and drive greater sales by capturing data across your shop floor operations, including:
- Time and motion insights into store associate tasks, customers, breaks and dwell time
- Staff performance over customer service interactions and task productivity
- Customer experience insights into wait times, show and cancel rates, and more
Access and integration
With Qudini by Verint, you can continuously access rich insights using a variety of access methods, including:
- Dashboards with role-based permissions for head office, regional managers and store level managers
- Email reports
- Real-time store interfaces
- Secure, scheduled data exports into 3rd party business intelligence platforms
We also make it easy to integrate the data into the other applications in your ecosystem. You can feed the real-time data into your marketing platforms and in-store digital display content management systems (CMS) to tailor your store environment and promotions to the interests of the customers inside.