Retail Analytics

Unlock game-changing data analytics and AI-driven insights on your customer experience and store operations. 

women holding pink phone while smiling

Customer experience insights

Improve sales and loyalty with e-Commerce style insights on your in-store customer experience. With Retail Data Analytics, you can capture 100 new data points on a single customer’s experience, including:

  • Who visits your stores, why they came, and what their experience was like
  • Which channels your customers used, their demographic information, and where they came from
  • Who is cancelling or walking out, if customers are loyal, and what their feedback was
  • Who served each customer and how long it took

Operational insights

Reduce operational costs and drive greater sales by capturing data across your shop floor operations, including:

  • Time and motion insights into store associate tasks, customers, breaks and dwell time
  • Staff performance over customer service interactions and task productivity
  • Customer experience insights into wait times, show and cancel rates, and more

Access and integration

With Qudini by Verint, you can continuously access rich insights using a variety of access methods, including:

  • Dashboards with role-based permissions for head office, regional managers and store level managers
  • Email reports
  • Real-time store interfaces
  • Secure, scheduled data exports into 3rd party business intelligence platforms

We also make it easy to integrate the data into the other applications in your ecosystem. You can feed the real-time data into your marketing platforms and in-store digital display content management systems (CMS) to tailor your store environment and promotions to the interests of the customers inside.

Other Retail Choreography Capabilities

  • Appointment Scheduling

    Increase conversion for your in-store services by making it easy for customers to book appointments from any channel.
  • Queue Management

    Create more informed waiting experiences to retain walk-ins, boost loyalty, and increase customer spend.
  • Event Management

    Drive brand loyalty by enabling customers to easily discover and book onto your in-person and virtual events, workshops and classes.
  • Task Management

    Enhance retail excellence by enabling store, branches and head office to seamlessly assign and track progress on tasks for associates to undertake.
  • Retail Choreography Overview

    Manage and analyze the activities in your stores.
  • Retail Ecosystem Integrations

    Take your omnichannel experience, operations, and data to the next level by connecting Hawk by Verint into your ecosystem of tools.