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Verint Self-Service Cloud

Leverage artificial intelligence (AI), machine learning (ML), enterprise chatbots, conversational systems, community, web self-service and knowledge management to create a better customer experience (CX) and automate more interactions.

Proven Results: The Alight Story

Automate More Customer Interactions

Make self-service as simple and effective as assisted service so customers succeed. Create a conversational experience consistent across voice and digital channels. Scale quickly and securely via the Verint Cloud.

Read: 7 Ways to Automate Call Deflection in a Hurry

Featured Products

Voice Self-Service

Increase automation rates and improve CX with dynamically personalized, frustration-free cloud IVR.

Virtual Assistant

Make self-service as natural and effective as assisted service with artificial intelligence that scales across the enterprise.

Customer Communities

Empower customers to help each other and share ideas. Track emerging issues and preserve your brand identity.

Web/Mobile Self-Service

Empower customers to help themselves, anytime, anywhere. Lower your cost to serve while boosting customer satisfaction.

Knowledge Management for Self-Service

Change the way your employees and customers find answers with Verint Knowledge Management.

"Verint achieved the Top Customer Score in Overall Vendor Satisfaction for Intelligent Virtual Agents. It also took the top spot in five of the other nine vendor satisfaction categories, including perfect scores for ongoing service and support, and vendor communication."
DMG Consulting, 2019/2020 Intelligent Virtual Agent Product and Market Report, Q2 2019
"In customer ratings of product capabilities, Verint achieved a perfect score in automation, and top scores in five more of the 10 categories, including design and content-management tools; AI capabilities; natural language understanding; customer self-service; and reporting/dashboards."
DMG Consulting, 2019/2020 Intelligent Virtual Agent Product and Market Report, Q2 2019
"Verint is rated a Strong Performer by Forrester, with a Differentiated ranking in the Vision criterion"
Forrester, The Forrester New Wave™
Conversational AI for Customer Service, Q2 2019, June 11, 2019
"Verint best fits companies that need a realistic partner for complex issues. Verint’s long experience in the market, solid functionality across the board, and pragmatic attitude make it a good match to help brands create reasonable goals and achieve them."
Forrester, The Forrester New Wave™
Conversational AI for Customer Service, Q2 2019, June 11, 2019
"Verint’s customers universally praised [Verint’s] experience in the market, pointing to that maturity as a key component in their successful deployments."
Forrester, The Forrester New Wave™
Conversational AI for Customer Service, Q2 2019, June 11, 2019

Featured Resources

Webinar: Listening, Understanding, and Responding to Your Customers During COVID-19

Get advice on how to use multiple communication channels such as virtual assistants, chat, and surveys to understand questions and respond effectively. Learn more

Adapt and Respond to a Crisis: COVID-19

In the midst of a pandemic, you need to effectively adapt and respond to the rapidly changing circumstances facing your employees and customers. We can help you meet these challenges. Learn more

COVID-19 Programs: Adapt and Respond

Explore the special programs Verint is offering to address your urgent needs to improve workforce visibility, compliance, and productivity.  Learn more

Intelligent Self-Service Overview

Modernize customer engagement with an Intelligent Self-Service platform that scales across voice and digital channels. Use context across channels to predict customer needs and improve CX.

How to Lower Contact Center Costs and Improve CX

Are you trying to save money without sacrificing your customer experience? Drive costs down without hurting customer service, lowering employee morale or creating compliance problems. Learn more

6 Essential Elements of Conversational AI

How can your customers have conversations with self-service that feel natural and get things done?  Conversational AI is the core artificial intelligence technology that makes it happen.  Learn why it’s a game-changer.

Watch: Intelligent Self-Service in Action

Customers don’t care about engagement channels. They just want to get things done quickly with minimal effort. Watch how Intelligent Self-Service products can work together to simplify customer interactions and improve CX.

2019 Intelligent Virtual Agent Product and Market Report

2019 Intelligent Virtual Agent Product and Market Report by DMG Research finds the current generation of IVAs can help enterprises cut costs, make it easier for customers to conduct business, and improve the experience for everyone involved.

Related Blogs

Verint Customers Adapt and Respond to Pandemic Quickly and Effectively
Posted at 04/08/20 9:20 AM

Veirnt's Ryan Hollenbeck spotlights some ways Verint solutions are helping our customers help others in these turbulent times.(read more)

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Verint IVAs Help Customers and Employees Navigate Through Uncertain Times
Posted at 03/18/20 11:02 AM

See how Verint IVAs help customers and employees navigate through uncertain times — read more about Amtrak.(read more)

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Contact Us about Intelligent Self-Service

Includes Chat, Web/Mobile Self-Service, Voice Self-Service, Customer Communities, Email/Secure Messaging, Co-Browse, Mobile Messaging, Social Engagement, Voice

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