Artificial Intelligence (AI) Services

Featured Self-Service Cloud Solutions

Automate More Interactions

Verint’s powerful suite of enterprise self-service solutions connect your customers and employees with the information, resources and support they need—when they need it. Across your voice and digital channels, improve experiences, glean business-changing insights and boost your bottom line. Scale quickly and securely via the Verint Cloud.

Read: 7 Ways to Automate Call Deflection in a Hurry

A Smart Start to Enterprise AI

Verint’s AI Blueprint is an award-winning conversational analysis system that takes a company’s existing business data and leverages Verint’s AI and machine learning to identify and validate chatbot use cases, de-risk investments and accelerate automation opportunities. Reach your goals faster with AI Blueprint™.

See How AI Blueprint Works

Verint’s Self-Service in Action

"Verint achieved the Top Customer Score in Overall Vendor Satisfaction for Intelligent Virtual Agents. It also took the top spot in five of the other nine vendor satisfaction categories, including perfect scores for ongoing service and support, and vendor communication."

DMG Consulting, 2019/2020 Intelligent Virtual Agent Product and Market Report, Q2 2019

"In customer ratings of product capabilities, Verint achieved a perfect score in automation, and top scores in five more of the 10 categories, including design and content-management tools; AI capabilities; natural language understanding; customer self-service; and reporting/dashboards."

DMG Consulting, 2019/2020 Intelligent Virtual Agent Product and Market Report, Q2 2019

"Verint is rated a Strong Performer by Forrester, with a Differentiated ranking in the Vision criterion"

Forrester, The Forrester New Wave™

Conversational AI for Customer Service, Q2 2019, June 11, 2019

"Verint best fits companies that need a realistic partner for complex issues. Verint’s long experience in the market, solid functionality across the board, and pragmatic attitude make it a good match to help brands create reasonable goals and achieve them."

Forrester, The Forrester New Wave™

Conversational AI for Customer Service, Q2 2019, June 11, 2019

"Verint’s customers universally praised [Verint’s] experience in the market, pointing to that maturity as a key component in their successful deployments."

Forrester, The Forrester New Wave™

Conversational AI for Customer Service, Q2 2019, June 11, 2019

Featured Self-Service Cloud Resources

How to Set Up and Run a Conversational AI Initiative for Customer Service During the COVID-19 Pandemic

This Gartner Research report provides a wealth of instructive information about how conversational AI should be utilized to achieve optimal results – not just now, but in the years to come.

Learn more

2019 Intelligent Virtual Agent Product and Market Report

2019 Intelligent Virtual Agent Product and Market Report by DMG Research finds the current generation of IVAs can help enterprises cut costs, make it easier for customers to conduct business, and improve the experience.

Learn more

Related Blogs

Get Automation Right from the Start with AI Blueprint

Posted at 11/11/20 12:56 PM

The world of AI can be disorienting and confusing. To navigate the AI landscape, you need a map. Let AI Blueprint show you the way.(read more)

Contact Us about Self-Service Cloud

Includes Intelligent Virtual Assistants, Voice Self-Service, Digital Support Communities

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Verint Self-Service Cloud

Featured Self-Service Cloud Solutions

Intelligent Virtual Assistant

Voice Self-Service

Customer Communities

Automate More Interactions

A Smart Start to Enterprise AI

Verint’s Self-Service in Action

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Tyler Technologies

Featured Self-Service Cloud Resources

The Intelligent Call Center

Leader Networks Research Report

How to Set Up and Run a Conversational AI Initiative for Customer Service During the COVID-19 Pandemic

What IVR Means in the Age of Intelligent Assistance

2019 Intelligent Virtual Agent Product and Market Report

Navigate and Thrive: COVID-19

Related Blogs

Contact Us about Self-Service Cloud

Includes Intelligent Virtual Assistants, Voice Self-Service, Digital Support Communities

Resources

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