Leverage artificial intelligence (AI), machine learning (ML), enterprise chatbots, conversational systems, community, web self-service and knowledge management to create a better customer experience (CX) and automate more interactions.
Make self-service as simple and effective as assisted service so customers succeed. Create a conversational experience consistent across voice and digital channels. Scale quickly and securely via the Verint Cloud.
"Verint achieved the Top Customer Score in Overall Vendor Satisfaction for Intelligent Virtual Agents. It also took the top spot in five of the other nine vendor satisfaction categories, including perfect scores for ongoing service and support, and vendor communication."
"In customer ratings of product capabilities, Verint achieved a perfect score in automation, and top scores in five more of the 10 categories, including design and content-management tools; AI capabilities; natural language understanding; customer self-service; and reporting/dashboards."
"Verint is rated a Strong Performer by Forrester, with a Differentiated ranking in the Vision criterion"
"Verint best fits companies that need a realistic partner for complex issues. Verint’s long experience in the market, solid functionality across the board, and pragmatic attitude make it a good match to help brands create reasonable goals and achieve them."
"Verint’s customers universally praised [Verint’s] experience in the market, pointing to that maturity as a key component in their successful deployments."
2019 Intelligent Virtual Agent Product and Market Report by DMG Research finds the current generation of IVAs can help enterprises cut costs, make it easier for customers to conduct business, and improve the experience for everyone involved.
In healthcare today, automation and seamless self-service help build customer loyalty to keep your customers happy and frustrated members from…
Check it out! New DMG Consulting LLC research recognizes Verint for top customer satisfaction scores in AI and customer self-service. (read more)
Verint Systems Inc.
175 Broadhollow Rd, Ste 100
Melville, NY 11747
+1 (800) 483-7468
+1 (631) 962-9600
fax: +1 (631) 962-9300
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