Intelligent Self-Service

Voice Self-Service

Increase automation rates and improve CX with dynamically personalized, frustration-free cloud IVR.

Virtual Assistant

Make self-service as natural and effective as assisted service with artificial intelligence that scales across the enterprise.

Customer Communities

Empower customers to help each other and share ideas. Track emerging issues and preserve your brand identity.

Web/Mobile Self-Service

Empower customers to help themselves, anytime, anywhere. Lower your cost to serve while boosting customer satisfaction.

Knowledge Management for Self-Service

Change the way your employees and customers find answers with Verint Knowledge Management.

2019 Intelligent Virtual Agent Product and Market Report by DMG Research finds the current generation of IVAs can help enterprises cut costs, make it easier for customers to conduct business, and improve the experience for everyone involved.

How can your customers have conversations with self-service that feel natural and get things done?  Conversational AI is the core artificial intelligence technology that makes it happen.  Learn why it’s a game-changer.

Customers don’t care about engagement channels. They just want to get things done quickly with minimal effort. Watch how Intelligent Self-Service products can work together to simplify customer interactions and improve CX.

Modernize customer engagement with an Intelligent Self-Service platform that scales across voice and digital channels. Use context across channels to predict customer needs and improve CX.