Intelligent Self-Service
Leverage artificial intelligence (AI), machine learning (ML), enterprise chatbots, conversational systems, and knowledge management to create a better customer experience (CX) and automate more interactions.
Leverage artificial intelligence (AI), machine learning (ML), enterprise chatbots, conversational systems, and knowledge management to create a better customer experience (CX) and automate more interactions.
Make self-service as simple and effective as assisted service so customers succeed. Create a conversational experience consistent across voice and digital channels. Scale quickly and securely via the Verint Cloud.
Each year your contact center must keep up with growing interaction volume while you’re under pressure to reduce cost per contact and improve CX. Conversational AI helps you create a better self-service experience that leads to higher automation rates, lower operating costs, and less stress for your agents.
While customers have many ways to contact customer service, all they really want is a fast, reliable experience. When your service is complete, consistent, and contextual across engagement channels, issues are handled quickly and effectively, creating happy, loyal customers.
Your website and mobile apps are the face of your company. If it’s a place where customers can quickly find answers or connect with an agent for help when they need it, they’re more likely to convert, stay longer, and remain loyal advocates for your brand.
Reduce the need to support point solutions for each communication channel. Leverage a unified solution across channels to reduce overhead and improve consistency. Deploy in the cloud, on-premises, or as a hybrid.
The contact center industry is about to undergo changes the likes of which it hasn't seen since the advent of computer-telephony integration …
Artificial Intelligence (AI) and contact centre staff will collaborate to persuade The Sceptical Customer on convenience and company ethics …
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