Cisco

Webex Contact Center provides an AI-powered customer experience platform for today and tomorrow. Together, Cisco and Verint help brands see AI Business Outcomes Now.

Press Release: Verint Engagement Data Management Now in the Webex App Hub

Ready to connect Verint Engagement Data Management to Webex Contact Center?

Verint + Cisco: Built for the future of customer experience

Verint Open Platform includes dozens of applications and bots that add value to any of your Cisco solutions. Brands can easily add applications to their existing platform, both on-premises and in the cloud with minimal disruption. Key capabilities include:

  • Workforce Engagement Management – Optimize your workforce with market-leading capabilities to forecast and schedule employees, measure and improve interaction quality, and more.
  • TimeFlex Bot – Increase agent wellness with an AI-powered bot that gives agents the ability to make unlimited schedule changes.
  • Knowledge Management – Deliver accurate, consistent answers to customer questions across interaction channels.
  • Engagement Data Management – Capture and manage interaction data across all voice and digital channels, including storage, replay, access control, redaction, compliance, and more.
  • Call Risk Scoring – Minimize risk by detecting fraudulent behavior in your IVR before it even happens.
woman using a smartphone on a sidewalk

How Costco nurtures quality experiences to thrive through change

In our annual rankings, Costco placed highest in customer satisfaction — above Amazon, Target, Apple, and others. In this conversation with Costco’s Jamie Abernathy, she’ll share how Costco thrives in a continually transforming retail landscape by staying true to their core values and nurturing quality experiences for members, employees, and suppliers.

Product Line-Up

  • Workforce Management Solutions & WFM Software

    Powerful workforce management software improves both the customer and the employee experience while helping your organization achieve its goals.
  • Verint TimeFlex Bot

    Your employees demand more work/life balance. With TimeFlex, AI empowers agents to make unlimited schedule changes.
  • Automated Quality Management with Verint Quality Bots

    Verint Quality Bots automate your quality program to save time and money, improve quality, and reduce compliance risk. Start today and see 5x ROI.
  • Knowledge Management

    Deliver the right knowledge, at the right time, to enable self-service, improve the consistency and quality of answers, and achieve compliance with regulations and company processes.
  • Survey Management

    Find deeper and more meaningful insights with proactive, in-the-moment engagement.
  • Speech Analytics

    Verint is proud to offer the most-used and highest-rated speech analytics software on the market. Learn how to get more insights out of every interaction.
  • Call Risk Scoring Bot

    This bot minimizes risks, is effortless for customers, and delivers immediate and lasting ROI.
  • Engagement Data

    With Verint Engagement Data Hub, your contact center can transform into an efficient, data-driven organization.