Cisco

Cisco customers have access to two industry-leading platforms designed to enhance workforce performance, ensure compliance, and elevate the customer experience.

Verint’s Calabrio Workforce Optimization (WFO) with Cisco is backed by a decades-long technology partnership and deployments across thousands of customers. Known for its ease of use and low total cost of ownership, Calabrio integrates seamlessly across all Cisco contact center and calling platforms — including Webex Calling — giving organizations of all sizes a reliable, tightly integrated WFO solution.

With Webex Calling, Calabrio extends its call recording and compliance management capabilities beyond the contact center, helping organizations uphold regulatory standards, protect sensitive customer data, and reduce legal and financial risk — whether on-premises or in the cloud.

Verint offers dozens of applications and AI-powered bots that layer onto your existing Cisco environment — both on-prem and in the cloud. Key capabilities include:

• Workforce Engagement Management — Forecast, schedule, and optimize your workforce with market-leading tools.
• TimeFlex Bot — Empower agents with AI-driven scheduling flexibility to support wellbeing and reduce attrition.
• Knowledge Management — Deliver accurate, consistent answers across every customer interaction channel.
• Engagement Data Management — Capture and manage voice and digital interaction data with full compliance, redaction, and access controls.
• Call Risk Scoring — Detect and flag fraudulent IVR behavior before it becomes a problem.