Customer Engagement Solutions for Retailers
Building the optimal customer experience (CX) requires retailers to balance digital, in-store, and contact center experiences. Drive higher CSAT, NPS, loyalty, and revenue across channels and journeys with retail solutions from Verint.
Top luxury retail tactics to create personalized experiences
Top Luxury Retail Tactics to Create Personalized Experiences
With the luxury sector experiencing slower growth, retailers simply can’t afford to overlook changes in customer expectations.
Brands that can design personalized in-store experiences and integrate digital and physical channels to empower their store team with valuable customer insights will take the lead this year. Explore how you can best use these tactics to provide an exceptional CX and drive sales to your brand.
Product lineup
Appointment Booking and Queue Management
Drive sales, loyalty, and productivity by creating a better store experience for your customers. Verint Appointment Booking and Queue Management software solutions are an integral part of the Verint Open Platform, enabling CX Automation for retailers. Our innovative solutions help you create seamless customer experience across your digital and physical communications channels.
- Verint Appointment Booking and Event Management – Acquire customers, increase conversion rates, and boost brand loyalty.
- Verint Queue Management – Retain walk-ins, reduce wait times, and increase spend.
These solutions help connect your digital and physical channels, meeting customers at their channel of choice, and providing the convenience they want for faster, more personalized service.
Verint Voice of the Customer
The key to outstanding CX isn’t one thing, it’s seeing the big picture. With Verint Voice of the Customer solutions, you can easily and automatically aggregate and integrate customer insights from across the enterprise, including contact center, digital, and in-location. By unifying and structuring your customer data, you finally have the clarity to drive high-value operational decisions across the organization that help to automate continuous CX, reduce customer effort and streamline the customer journey across multiple channels.
Verint Voice of the Customer empowers retailers to view, analyze and act on direct, indirect and inferred customer feedback to improve enterprise-wide customer engagement, reduce customer effort and drive successful CX programs by.
Workforce Management for Retail
Your retail employees need the flexibility to balance their busy lives with their work responsibilities. You need the right employees scheduled at the right time to meet customer expectations. Are you ready to increase productivity and satisfaction while improving customer experience?
Verint Workforce Management for retailers provides insights from hiring to staffing to scheduling across channels. You can now have visibility to forecast and schedule across in-store, contact center, and digital teams without sacrificing CX or efficiency.
Channel Automation
To create an optimal customer experience, retailers need to strike a balance between digital and traditional channels. Imagine if you could connect touchpoints across front and back-office workforces, offer a single source of contextual knowledge, and accurately analyze interactions.
With Verint Channel Automation, you can unify customer interactions across channels in a single-pane agent experience to power consistent conversations, leverage automation, and deploy staff flexibly all with fewer resources and less effort.
The State of Customer Experience 2025
Dive into the only report you need to uncover why CX leaders are thriving — and why others are falling behind.
This in-depth analysis examines the ever-evolving landscape of customer expectations, providing 12 actionable trends to help you make better, data-backed business decisions.
This comprehensive analysis reveals:
• What defines exceptional CX in 2025 and beyond
• How CX drives brand loyalty and boosts revenue
• Why consumers of all generations want AI outcomes, now
Don’t miss your chance to stay ahead of the curve. Download the report now to shape the future of your customer experience strategy with confidence!
NASA elevates website experience with real-time visitor feedback from Verint
NASA enhanced its website by collecting real-time qualitative feedback from visitors using Verint Voice of the Customer. By integrating open-ended surveys and demographic insights, NASA now continuously refines its digital presence to better serve its 50 million annual visitors.
Read the Case Study"While NASA had tools to monitor quantitative metrics, it sought to gain more qualitative feedback from website visitors.” – NASA
Driving recommendations and repeat customers
Your customers demand seamless experiences across in-store and digital channels. If you fail to invest in the physical store or reimagine your digital experiences, you could lose the ability to understand your customer, which negatively impacts your ability to drive loyalty and repeat customers.
On the other hand, those who focus on improving the customer experience will see improved CSAT and NPS scores. By implementing a CX program to integrate online and in-store assets, you can remove friction from the buying process and gain more repeat sales and recommendations.
Featured retail resources
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