Press Room

Leading Global Analyst Firms Rank Verint First in APAC Market Share for Contact Centre Applications, QM, WFM and Analytics; Frost & Sullivan Names Verint Contact Centre Optimization Solution of the Year

SYDNEY and MELVILLE, N.Y., October 10, 2019 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced that it has increased its leadership in the Asia Pacific region, according to a recent report Frost & Sullivan.

Read More

Speech Technology Magazine’s People’s Choice Awards, Brazil’s Consumidor Moderno Award and Premio Conarec 2019 Recognize Verint’s Speech Analytics Solution for Quality, Innovation and Customer Satisfaction

MELVILLE, N.Y., October 7, 2019 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced that it has received three awards for its Speech Analytics^™ solution—awards that highlight the organization as a leader in quality, innovation and customer satisfaction. Solutions leverage AI and machine learning to automatically surface conversational topics—providing insights related to process improvement, self-service, cost containment and customer experience.

Read More

MELVILLE, N.Y., October 1, 2019 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced a line-up of events this month that focus on innovations in Knowledge Management and AI tools that can improve customer experience.

Read More

Achieves Highest Customer Growth and Largest Number of Customers

MELVILLE, N.Y., September 19, 2019 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced that it has achieved a perfect 5.0 customer satisfaction score in each of 23 categories regarding vendor, product and product effectiveness satisfaction. The company also was recognized for the most interaction (speech and text) analytics clients and achieved the highest Year-over-Year customer growth according to DMG Consulting LLC’s new 2019-2020 Contact Center Analytics Product and Market Report ^*.

Read More

With Knowledge-Sharing Key to Its Mission, Organization Uses Verint Solution for Members to Share Experiences with Autism

MELVILLE, N.Y., September 16, 2019 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced that The National Autistic Society has invested in Verint’s Community^™ solution to provide its members a safe, online discussion forum for sharing stories about their experiences with autism.

Read More

Named “Best Chatbot Solution” in 2019 AI Breakthrough Awards; Helps Contact Centers Achieve Breakthroughs in Improved Agent Productivity and Customer Experience

MELVILLE, N.Y., September 12, 2019 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced that its leadership in the artificial intelligence (AI) market has again been recognized in the AI Breakthrough Awards. The Verint Intelligent Virtual Assistant (IVA), a conversational AI solution that helps companies extend self-service options across the channels their customers prefer, was named “Best Chatbot Solution” for 2019 in the annual awards^*.

Read More

More than 2,300 Banks and Credit Unions in the Americas Trust. Verint to Reduce Fraud and Enhance Security Operations Verint to Showcase Latest Technology Advancements at Global Security Exchange (GSX) Conference

CHICAGO, IL and MELVILLE, N.Y., September 10, 2019 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced innovative ways financial services organizations are expanding the adoption of advanced fraud reduction, video and analytics platforms. The company saw increased opportunities in the first half of the year from enterprises turning to its intelligent solutions to support fraud reduction and security operations.

Read More

MELVILLE, N.Y., September 9, 2019 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced a line-up of events this month that feature customer insights, steps to build a successful Knowledge Management (KM) program and best practices for measuring the customer journey.

Read More

Invests in Improving Self-Service and Contact Center Automation Solutions for Engaging Citizens, Reducing Costs and Offering More Interaction Opportunities across Channels

MELVILLE, N.Y., August 28, 2019 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced that the City of Barrie, Ontario, is partnering with Verint to simplify, modernize and automate its customer service operations for improved overall customer experience and employee satisfaction. Using Verint’s Engagement Management offerings for government and public sector,^* Barrie aims to expand access and support for its citizens across all channels, including the city’s customer portal and online forms and web chat.

Read More

Majority of More than 11,000 Consumers Surveyed Express Strong Appetite for Personalized Experiences, Mobile App Convenience and Comparison Tools for Interactions with Both Health and Property and Casualty Insurers

MELVILLE, N.Y., August 14, 2019 – New industry benchmarking from Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, highlights the insurers that are leading the pack in delivering the best online experience. Health insurance providers Kaiser Permanente, Molina Healthcare, and Humana took top spots in the digital customer satisfaction rankings, as did Geico, USAA, and State Farm for property and casualty insurers.

Read More