Retailers Leading in Customer Satisfaction Mastered Rising Expectations, Embraced Digital Self-Service, and Expanded Fulfillment Options
MELVILLE, N.Y., March 4, 2021 – Costco, Amazon and Apple rank highest in customer satisfaction (CSAT) and have high Net Promoter Scores (NPS) out of the top 25 retailers, according to a new report issued by Verint® (Nasdaq: VRNT), The Customer Engagement Company™.
Cited for Innovative AI Capabilities, Open Integrations and Customer Satisfaction. Verint IVA Receives Perfect Scores for Features and Technology, Integration and Scalability
MELVILLE, N.Y., February 22, 2021 – Verint® (NASDAQ: VRNT), the Customer Engagement Company™, today announced that multiple industry research evaluations have named its Intelligent Virtual Assistant (IVA) solution a market leader. Opus Research named Verint a leader for perfect Features and Technology, and Integration and Scalability criteria scores in its 2021 Decision Makers’ Guide to Enterprise Intelligent Assistants report. 1 Kisaco Research placed Verint at the top of its 2021 Kisaco Leadership Chart on Intelligent Virtual Assistants.2 Further, in DMG Consulting LLC’s 2020/2021 Intelligent Virtual Agent Product and Market Report, Verint achieved top customer satisfaction scores for AI and customer self-service capabilities.3
A Troubling Engagement Capacity Gap Has Emerged, and 82 Percent Believe Challenges to Manage Customer Engagement Will Only Increase This Year
MELVILLE, N.Y., February 16, 2021 – On the heels of massive digital disruption and now, a year into the global pandemic, only 50 percent of business leaders say they are well prepared to support customer engagement priorities moving forward, and 82 percent say the challenges of managing customer engagement will only increase in 2021. What’s more, only 54 percent of leaders consider their organizations well prepared to enable a remote workforce to effectively serve customers.
MELVILLE, N.Y., February 2, 2021 – Verint® Systems Inc. (NASDAQ: VRNT), the Customer Engagement Company™, today announced the speaker line-up that discusses the new customer engagement challenges facing organizations worldwide in 2021 and how to overcome them through the latest Artificial Intelligence (AI) solutions and more.
Customer Engagement Cloud Platform Connects Work, Data and Experiences Across the Enterprise
MELVILLE, N.Y., February 1, 2021 – Verint® Systems Inc. (NASDAQ: VRNT), the Customer Engagement Company™, today announced that it has completed the spin-off of Cognyte Software Ltd. The milestone marks the start of Verint’s journey as a pure-play customer engagement vendor with an exclusive focus and extensive resources – including over 4,500 professionals worldwide – dedicated to helping organizations provide Boundless Customer Engagement ™.
New Partnership offers 8x8 Contact Center Customers Integration with Verint Monet and Verint Enterprise
SYDNEY and MELVILLE, N.Y., January 25, 2021 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, and 8×8, Inc. (NYSE: EGHT), a leading integrated cloud communications platform provider, announced today a partnership to bring integrated cloud workforce management applications and cloud contact center to mid-market and enterprise businesses worldwide.
Frost & Sullivan Ranks Verint First in APAC Market Share for Cloud and On-Premises Workforce Management, Quality Monitoring, and Analytics; Firm Names Verint Contact Centre Optimization Solution of the Year
SYDNEY and MELVILLE, N.Y., January 6, 2021 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced that it has once again been confirmed as the leading Contact Centre Workforce Management (WFM), Quality Monitoring (QM) and Analytics vendor in the APAC region, according to a recent APAC market share report from Frost & Sullivan. In addition, the firm named Verint as the Contact Centre Optimization Solution of the Year.
EMEA Partners Online Event Celebrated Growing Ecosystem and Showcased the Latest Cloud Solutions
WEYBRIDGE, England and MELVILLE, N.Y., December 22, 2020 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, celebrated its partners across the EMEA region and announced eleven organisations that have been honoured for their achievements in supporting Verint solutions and helping customers succeed. The awards were presented during the company’s Partners Online event held 9-10 December.
MELVILLE, N.Y., December 15, 2020 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced that it has received multiple awards* from Consumidor Moderno and Grupo Padrão for excellence in customer engagement in the Brazilian market. Leveraging cloud-based solutions from Verint’s Customer Engagement™ portfolio, organizations in Brazil and around the world are accelerating automation and leveraging AI-based solutions, such as speech and text analytics, to gain insights to achieve better business outcomes and build enduring relationships.
Industry’s First Offering Specifically Designed to Help Create an Enterprise-wide Interaction Data Hub. Open Cloud Architecture and Usage-based Pricing Model Make the Solution Ideal for Enterprise IT Organizations and System Integrators
MELVILLE, N.Y., December 10, 2020 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today launched its Engagement Data Management (EDM) solution, part of the Verint Cloud Platform. Verint EDM™ is the first solution to enable organizations to gain a uniform and cohesive view of interaction data across the organization’s many data silos created by the growing number of communication and collaboration platforms.
Verint Systems Inc.
175 Broadhollow Rd, Ste 100
Melville, NY 11747
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