Third Edition of Report Compares Five Vendors on Key Performance Categories in Rapidly Growing Market for Intelligent Self-Service Solutions
MELVILLE, N.Y., July 18, 2019 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced that it received the highest score in overall vendor satisfaction and other top customer satisfaction scores for multiple capabilities, including automation, artificial intelligence (AI) and customer self-service, in DMG Consulting LLC’s new 2019/2020 Intelligent Virtual Agent Product and Market Report*.
Will Empower Businesses to Capture Microsoft Teams Interactions across Contact Center, Back-office, and Trading Floor Operations
MICROSOFT INSPIRE, LAS VEGAS and MELVILLE, N.Y., July 16, 2019 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced that it has engaged with Microsoft to support compliance recording for Microsoft Teams. This collaboration will enable further development, integration, co-selling efforts and support of Teams with the Verint Financial Compliance portfolio, a holistic suite of compliance solutions. Leveraging the joint capabilities, organizations will benefit from streamlined teamwork and enhanced collaboration using Microsoft’s fastest-growing business application while adhering to relevant regulatory requirements for record keeping, monitoring and reporting. The added layer of compliance recording will empower businesses to capture Teams interactions properly across contact center, back-office, and trading floor operations.
Named a Strong Performer in Conversational AI Report; Ranked Highest in Current Offering Category in Customer Service and Digital Voice of Customer Solutions Report
MELVILLE, N.Y., July 11, 2019 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced that its solutions have been recognized in three evaluation reports by the independent research firm Forrester Research, Inc. The three Forrester WaveTM evaluations highlight the ‘providers that matter most’ for mature and evolving customer engagement solutions.
MELVILLE, N.Y., July 2, 2019 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced a line-up of events taking place this month that address a wide variety of topics, such as workforce management best practices, VoC programs that generate ROI and addressing data privacy compliance challenges.
ORLANDO, Fla. and MELVILLE, N.Y., June 25, 2019 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced its inclusion in Gartner, Inc.’s Magic Quadrant for the CRM Customer Engagement Center* (CEC) report, published June 11, 2019, by the research and advisory firm. In addition to being recognized in this report, the firm also named Verint a Leader in its Magic Quadrant for Workforce Engagement Management** (WEM) research earlier this year.
Study of more than 34,000 consumers across 18 countries highlights how a hybrid workforce is key to meeting customer expectations in an ‘always-on’ era of service and in continuing to honor consumers’ need for the human factor
MELVILLE, N.Y. and WEYBRIDGE, England, June 13, 2019 – Two-thirds of consumers recently surveyed said they are more likely to switch to brands that provide the best experience or service – underscoring the importance of providing exceptional service and the ultimate cost to those companies that fail – customer defection.
MELVILLE, N.Y., June 12, 2019 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced a line-up of events taking place this month that focus on extracting greater value and insights using customer and workforce engagement solutions from Verint. Events address a wide variety of topics, such as deploying intelligent automation, addressing data privacy regulations and understanding customer behaviors, all to help elevate the overall customer experience.
Council Modernizes Engagement with Solutions for Citizens and Employees to Easily Manage Government Services. Initiative Drives Channel Shift to Citizen Self-Service While Reducing Costs and Average Handle Times
WEYBRIDGE, England and MELVILLE, N.Y., June 5, 2019 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced that Hertfordshire County Council has recently launched a cloud-based digital-first customer engagement solution enabling citizens and employees to easily manage government services. The cloud solution allows for rapid deployment, immediate updates to online forms and the flexibility to transact with citizens on all devices. These capabilities are part of Verint’s government and public sector offerings, designed to simplify, modernize and automate citizen engagement.*
ORLANDO and MELVILLE, NY, May 22, 2019 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced the winners of its Engage Global Customer and Partner Awards recognizing organizations that have deployed Verint solutions to simplify, modernize, and automate customer and employee engagement, as well as improve customer experience (CX) and drive efficiency. The winners were named during an awards gala at the Verint Engage™ 2019 Global Customer Conference, in Orlando, Fla.
Verint Solutions Receive Highest Scores in Overall Revenue Criteria and among the Highest in Market Presence Category
ORLANDO, Fla. and MELVILLE, N.Y., May 21, 2019 – Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced that two of its Voice of Customer (VoC) solutions were recognized in “The Forrester Wave™: Digital Voice-Of-The-Customer Specialist Platforms, Q2 2019” report by Forrester Research, Inc.
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