Verint’s Low-Code Conversational AI Offering Named "Best Virtual Agent Solution"
MELVILLE, N.Y., July 22, 2021 – Verint® (Nasdaq: VRNT), The Customer Engagement Company™, today announced that it has won an AI Breakthrough Award for excellence and innovation in artificial intelligence (AI). Verint Intelligent Virtual Assistant Professional (IVA Pro) Package™ is the winner of the “Best Virtual Agent Solution” award. Earning its fourth consecutive AI Breakthrough Award, the company previously won “Best AI-based Solution for Customer Service” in 2020, “Best Chatbot Solution” in 2019, and “Best Overall AI Solution” in 2018.
Launch of Verint Marketplace and Developer Portal as well as Enhanced UI for Verint Connect will Further Strengthen Collaboration, Ideation and Support
MELVILLE, N.Y., July 1, 2021 – Verint® (Nasdaq: VRNT), The Customer Engagement Company™, today announced enhancements to Verint Connect, the interactive engagement portal designed to give customers and partners access to the information they need about Verint solutions, services and training all in one place. Built on its Community application and accessible directly from the Verint Cloud Platform, the enhancements to Verint Connect will enable members to gain even greater value from their solutions.
Canadian Mental Health Organization Expands Operations Using Verint Cloud and Workforce Management
MELVILLE, N.Y., June 30, 2021 – Verint® (NASDAQ: VRNT), the Customer Engagement Company™, today announced that Kids Help Phone, a Canadian national e-mental health service for young people, is expanding its use of Verint’s Cloud Workforce Management (WFM) solution to address unprecedented increases in call volumes due to the COVID-19 pandemic.
MELVILLE, N.Y., June 23, 2021 – Verint® (Nasdaq: VRNT), The Customer Engagement Company™, today announced its recognition in Gartner, Inc.’s Magic Quadrant for the CRM Customer Engagement Center1 (CEC) report, published June 15, 2021, by the research and advisory firm. In addition to being recognized in this report, the firm also named Verint a Leader in its 2021 Magic Quadrant for Workforce Engagement Management2 (WEM) research earlier this year.
Cloud Solution Transforms Recruiting with AI-Driven Candidate Screening for Improved Hiring Experiences, Employee Engagement and Retention
MELVILLE, N.Y., June 22, 2021 – Verint® (Nasdaq: VRNT), The Customer Engagement Company™, today announced that it has expanded its Workforce Management (WFM) offering with powerful Intelligent Interviewing capabilities via the acquisition of technology from HireIQ, a proven leader in hiring automation. The acquired technology automates the candidate evaluation process and leverages AI to analyze answers to interview questions, providing insights to help hiring managers make more informed decisions.
Linda Crawford and Reid French Bring Significant Cloud and Operational Experience
MELVILLE, N.Y., June 17, 2021 – Verint® (NASDAQ: VRNT), The Customer Engagement Company™, today announced its newly elected board of directors, following the conclusion of its annual meeting of stockholders on June 17. The elected board includes nine directors two of whom are new members, Linda Crawford and Reid French, technology industry veterans with extensive cloud and operational experience.
Company Recognized for Largest Global Customer Base and Greatest Increase in Number of Customers Among the Vendors Cited in the Report
MELVILLE, N.Y., June 9, 2021 – Verint® (NASDAQ: VRNT), The Customer Engagement Company™, today announced its artificial intelligence (AI) and analytics solutions achieved perfect scores in all 24 customer satisfaction categories for vendor satisfaction, product capabilities and product effectiveness in DMG Consulting LLC’s new 2021/2022 Interaction Analytics (IA) Product and Market Report.* In addition, Verint represents the largest market share by number of customers and achieved the greatest year-over-year increase in number of customers among vendors named in the report’s market activity analysis.
Despite a Proliferation of Channels and Growing Adoption of Micropayment Apps, Trust and Security Remain Pivotal Customer Experience Components
MELVILLE, N.Y., June 2, 2021 – Consumers are banking through more channels than ever before, according to new research released today by Verint® (NASDAQ: VRNT), The Customer Engagement Company™. Consumers surveyed in March 2021 used an average of 4.1 channels, while Generation X (Gen Xers) banked using an average of 5.3 channels.
MELVILLE, N.Y., June 1, 2021 – Verint® (NASDAQ: VRNT), The Customer Engagement Company™, today announced its schedule of June events where thought leaders will discuss the future of community, workforce engagement training techniques and unique approaches to improving customer experience in the government sector and banking.
Verint Systems Inc.
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