Press Room

SYDNEY and MELVILLE, N.Y., November 21, 2019 –  Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, in partnership with Inspiro Relia, Inc. (Inspiro), have optimised the quality of RCBC Bankard’s call centre operations with the implementation of Verint’s innovative voice biometrics solution^*, part of its Identity Authentication and Fraud Detection (IAFD) offering. The combination gives the organization high-level expertise and automated technology to help reduce costs and improve the overall customer experience.

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Market-leading Ease of Use, AI-Infused Automation and Innovative New Mobile Features Mean Streamlined, Intuitive User Experiences

MELVILLE, N.Y., November 18, 2019 – Effectively managing today’s workforce is crucial for improving customer experience, operational efficiency, and compliance. Yet currently, rising expectations of both customers and employees have made forecasting and scheduling contact center agents and customer engagement resources exponentially more challenging.

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WatersTechnology’s Buy-Side Technology Awards Recognize Verint for Innovation, Addressing Buy Side’s Most Pressing Compliance Needs – In the Cloud and On-Premises

MELVILLE, N.Y., November 14, 2019 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced that its Financial Compliance^™ platform was named “Best Buy-Side Compliance Product” in the 2019 Buy-Side Technology Awards, hosted by WatersTechnology magazine, Nov. 1 in London. This marks one of four honors for excellence by industry insiders and financial technology end users this year.

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2019 Award Recognizes Leadership in Unique AI-Driven Knowledge Management Solution in the Cloud

MELVILLE, N.Y., November 12, 2019 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced that it received KMWorld’s annual KM Promise Award, which is given to the company that implements and integrates knowledge management practices into business processes and works with clients to ensure they reach their goals.

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‘Microsoft Ignite’ Attendees to See How Verint’s Solution Bridges ‘Compliance Gap’ by Recording, Archiving across Collaboration Modes in Teams

MICROSOFT IGNITE, ORLANDO, Fla. and MELVILLE, N.Y., November 5, 2019 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced that the integration^* of the Verint Financial Compliance portfolio and Microsoft Teams will be showcased at Microsoft Ignite in Orlando Nov. 4-8. Verint will demonstrate its compliance capabilities, across the full complement of Microsoft Teams unified communication and collaboration capabilities to enable employees in regulated businesses to comply with regulatory compliance requirements.

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MELVILLE, N.Y., November 1, 2019 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced a line-up of events this month that focus on AI, automation and Workforce Management (WFM) technologies and trends that are being infused into the contact center.

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Drives Knowledge Intelligently across Customer Touchpoints Effortlessly via the Cloud

MELVILLE, N.Y., October 17, 2019 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced the release of the latest enhancements to Verint’s Knowledge Management Professional^TM solution, including patented AI technology and new automation features that create an automated, intelligent and efficient way to connect people to knowledge, ushering in a new era of “Knowledge Anywhere.”

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2019 Opus Research Study Highlights Strengths of Verint’s Identity Analytics Solution; Describes Verint as Uniquely Positioned to Provide Cost-Effective Multi-layered Solutions to Fight Fraud and Improve Contact Center Security

MELVILLE, N.Y., October 16, 2019 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced that it has been recognized as a voice biometrics leader in a recent survey by Opus Research. Citing Verint’s depth of products and services, the Opus Research 2019 Intelligent Authentication and Voice Biometrics Intelliview notes the strengths of Verint’s Identity Analytics solutions that help organizations improve security and fight fraud.

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Leading Global Analyst Firms Rank Verint First in APAC Market Share for Contact Centre Applications, QM, WFM and Analytics; Frost & Sullivan Names Verint Contact Centre Optimization Solution of the Year

SYDNEY and MELVILLE, N.Y., October 10, 2019 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced that it has increased its leadership in the Asia Pacific region, according to a recent report Frost & Sullivan.

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Speech Technology Magazine’s People’s Choice Awards, Brazil’s Consumidor Moderno Award and Premio Conarec 2019 Recognize Verint’s Speech Analytics Solution for Quality, Innovation and Customer Satisfaction

MELVILLE, N.Y., October 7, 2019 – Verint^® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company^™, today announced that it has received three awards for its Speech Analytics^™ solution—awards that highlight the organization as a leader in quality, innovation and customer satisfaction. Solutions leverage AI and machine learning to automatically surface conversational topics—providing insights related to process improvement, self-service, cost containment and customer experience.

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