Thought Leaders from Costco, Ipsos MORI and Opus Research are Among the Featured Speakers
MELVILLE, N.Y., April 7, 2021 – Verint® (NASDAQ: VRNT), the Customer Engagement Company™, today announced the April speaker line up that features how to power today’s evolving workforce of people and bots. Thought leaders will address new workforce management trends and challenges at SWPP, the Verint/Opus Research webinar series focused on customer engagement data and AI and analytics, how to modernize knowledge management for greater productivity and VoC strategies for better customer insights.
MELVILLE, N.Y., April 7, 2021 – Verint® (NASDAQ: VRNT), the Customer Engagement Company™, today announced that Vericast, a leading marketing solutions company, together with its Harland Clarke contact center solutions, has selected the Verint Customer Engagement Cloud Platform to enhance the agent and customer experience at its contact centers.
Partners Recognized for Accelerating Cloud Customer Engagement
MELVILLE, N.Y., March 31, 2021 – Verint® (Nasdaq: VRNT), The Customer Engagement Company™, today announced that it has named its North American Partner of the Year award winners across several categories, which were presented at the company’s Sales Kickoff event.
Avaya Latin America, Belltech, ddCom and Wittel Recognized for Outstanding Customer Engagement
MELVILLE, N.Y., March 31, 2021 – Verint® (Nasdaq: VRNT), The Customer Engagement Company™, today announced that it has named its Latin American Partner of the Year award winners across several categories, which were presented at the company’s Sales Kickoff event.
Only Featured Vendor to Achieve a Series of Perfect Customer Satisfaction Scores for Implementation, Integration and Training in Annual Report
MELVILLE, N.Y., March 24, 2021 – Verint® (Nasdaq: VRNT), The Customer Engagement Company™, today announced its achievement of perfect scores in multiple customer satisfaction categories in DMG Consulting LLC’s new 2021/2022 Workforce Management (WFM) Product and Market Report*—including a perfect 5.0 out of 5.0 in the “Overall Vendor Satisfaction” category for the third consecutive year.
MELVILLE, N.Y., March 9, 2021 – Verint® (Nasdaq: VRNT), The Customer Engagement Company™, announced today that its Customer Engagement Cloud Platform™ has been recognized as a leader by multiple industry sources* that honor excellence in a range of categories—from customer engagement cloud, workforce optimization and knowledge management to voice self-service and text analytics. The honors are:
Opus Research Analysts Share Insights on How to Navigate the Latest Workforce Dynamics
MELVILLE, N.Y., March 8, 2021 – Verint® (NASDAQ: VRNT), the Customer Engagement Company™, today announced the kickoff of two webinar series that focus on the future of work and the results of the latest Verint Experience Index™ (VXI) retail report.
Retailers Leading in Customer Satisfaction Mastered Rising Expectations, Embraced Digital Self-Service, and Expanded Fulfillment Options
MELVILLE, N.Y., March 4, 2021 – Costco, Amazon and Apple rank highest in customer satisfaction (CSAT) and have high Net Promoter Scores (NPS) out of the top 25 retailers, according to a new report issued by Verint® (Nasdaq: VRNT), The Customer Engagement Company™.
Cited for Innovative AI Capabilities, Open Integrations and Customer Satisfaction. Verint IVA Receives Perfect Scores for Features and Technology, Integration and Scalability
MELVILLE, N.Y., February 22, 2021 – Verint® (NASDAQ: VRNT), the Customer Engagement Company™, today announced that multiple industry research evaluations have named its Intelligent Virtual Assistant (IVA) solution a market leader. Opus Research named Verint a leader for perfect Features and Technology, and Integration and Scalability criteria scores in its 2021 Decision Makers’ Guide to Enterprise Intelligent Assistants report. 1 Kisaco Research placed Verint at the top of its 2021 Kisaco Leadership Chart on Intelligent Virtual Assistants.2 Further, in DMG Consulting LLC’s 2020/2021 Intelligent Virtual Agent Product and Market Report, Verint achieved top customer satisfaction scores for AI and customer self-service capabilities.3
A Troubling Engagement Capacity Gap Has Emerged, and 82 Percent Believe Challenges to Manage Customer Engagement Will Only Increase This Year
MELVILLE, N.Y., February 16, 2021 – On the heels of massive digital disruption and now, a year into the global pandemic, only 50 percent of business leaders say they are well prepared to support customer engagement priorities moving forward, and 82 percent say the challenges of managing customer engagement will only increase in 2021. What’s more, only 54 percent of leaders consider their organizations well prepared to enable a remote workforce to effectively serve customers.
Verint Systems Inc.
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