Government & Public Sector Solutions
Public sector organizations strive to serve their communities, deliver user-centric services, lower costs, and enhance employee engagement. Our solutions can help you elevate citizen experiences while saving costs and efforts.
Our Customers
City, borough, municipality, central and federal authorities.
Verint helps deliver boundless citizen experiences across all tiers of government around the world.
Purpose-built solutions designed for the community you serve
Public Sector organizations are delivering a wide variety of services. This results in special challenges, requiring specialized public sector solutions.
With more than 20 years of working with organizations across all tiers of government, we offer purpose-built, cloud solutions to enable you to better serve your community.
eGOV Report: the Performance of Federal Government ServicesChoose your organization type
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Digital services for the always-on citizen
Residents expect public services and information to be available 24/7.
Deliver digital customer services over a variety of channels. Enable self-service via web and mobile applications. Integrate knowledge management and case management solutions for increased efficiency and enhanced user experience.
Smart solutions for 311 / Customer Services
Residents expect to be able to engage with local authorities at any time, often without having to speak to a member of your staff. Budget constraints are also forcing change. Forward-thinking public services are turning to cloud and self-service technologies that can help:
- Minimize call volumes and help citizens transact online.
- Automatically send notifications to citizens about the progress of their service requests.
- Configure and deploy new services without having to rely on IT.
- Enhance compliance with internal processes.
Enhancing emergency services, building citizen trust
Capture, archive, manage, and retrieve mission-critical information in your public safety answering point (PSAPs) – and other emergency call handling facility – to improve response times, accelerate incident-reconstruction and strengthen citizen trust.
Mission-critical insights right at your fingertips
Leverage an NG-9-1-1-ready, multi-channel call logging and incident reconstruction solution, specifically designed for PSAPs.
Now you can:
- Reduce the complexity of multi-channel recording.
- Turn multi-modal data into actionable insights.
- Accelerate incident reconstruction.
- Improve employee engagement and call-taker training.
Create inspiring learning communities
Educational institutions are increasingly turning to technology to create personalized learning experiences.
We can enable you to:
- Support collaborative learning.
- Deliver a platform for knowledge sharing and community building for educators and students.
- Manage community data while maintaining compliance.
- Provide your students with 24/7 support.
Differentiate with outstanding patient experiences
Balancing intense competition and budgetary pressures is a common challenge healthcare organizations navigate. With Verint, you can improve service quality, increase efficiency, and reduce costs.
Now you can:
- Improve service levels across multiple channels.
- Build an enhanced knowledge management system and relay accurate information to your patients and agents.
- Increase agent productivity and elevate customer satisfaction.
- Comply with internal processes and data protection regulations.
Handle with care: HIPAA Compliance
Verint can help you address common data protection challenges – such as meeting the privacy and security requirements set forth in the Health Insurance Portability and Accountability Act (“HIPAA”) and the Health Information Technology for Economic Clinical Health (“HITECH”) Act.
Digital services for the always-on citizen
Residents expect public services and information to be available 24/7.
Deliver digital customer services over a variety of channels. Enable self-service via web and mobile applications. Integrate knowledge management and case management solutions for increased efficiency and enhanced user experience.
Smart solutions for 311 / Customer Services
Residents expect to be able to engage with local authorities at any time, often without having to speak to a member of your staff. Budget constraints are also forcing change. Forward-thinking public services are turning to cloud and self-service technologies that can help:
- Minimize call volumes and help citizens transact online.
- Automatically send notifications to citizens about the progress of their service requests.
- Configure and deploy new services without having to rely on IT.
- Enhance compliance with internal processes.
Enhancing emergency services, building citizen trust
Capture, archive, manage, and retrieve mission-critical information in your public safety answering point (PSAPs) – and other emergency call handling facility – to improve response times, accelerate incident-reconstruction and strengthen citizen trust.
Mission-critical insights right at your fingertips
Leverage an NG-9-1-1-ready, multi-channel call logging and incident reconstruction solution, specifically designed for PSAPs.
Now you can:
- Reduce the complexity of multi-channel recording.
- Turn multi-modal data into actionable insights.
- Accelerate incident reconstruction.
- Improve employee engagement and call-taker training.
Create inspiring learning communities
Educational institutions are increasingly turning to technology to create personalized learning experiences.
We can enable you to:
- Support collaborative learning.
- Deliver a platform for knowledge sharing and community building for educators and students.
- Manage community data while maintaining compliance.
- Provide your students with 24/7 support.
Differentiate with outstanding patient experiences
Balancing intense competition and budgetary pressures is a common challenge healthcare organizations navigate. With Verint, you can improve service quality, increase efficiency, and reduce costs.
Now you can:
- Improve service levels across multiple channels.
- Build an enhanced knowledge management system and relay accurate information to your patients and agents.
- Increase agent productivity and elevate customer satisfaction.
- Comply with internal processes and data protection regulations.
Handle with care: HIPAA Compliance
Verint can help you address common data protection challenges – such as meeting the privacy and security requirements set forth in the Health Insurance Portability and Accountability Act (“HIPAA”) and the Health Information Technology for Economic Clinical Health (“HITECH”) Act.
How technology can help drive efficiency and CX in the Public Sector
Achieving effortless efficiency is a constant challenge for public sector organizations. Watch this three-part webinar series sponsored by TTEC Digital and learn more about:
- Key considerations for public sector agencies seeking FedRAMP certification.
- How AI and CX Automation can help you better serve your community without increasing resources.
- How you can best use the data you already have.
Serving with care
Building and maintaining citizen trust requires handling data with care and complying with data privacy laws – such as GDPR, CCPA, HIPAA and more. You must also mitigate the risks of fraud and identity theft.
Verint offers a team of AI-powered bots and other solutions to help you meet data security standards, promote process adherence, and enhance the security of interactions.
Delivering Great Experiences for Citizens
Hear key findings from Verint’s latest research on whether the government is effectively meeting citizens’ expectations for digital and in-person experiences.
Watch On-Demand“The City of Edinburgh Council increased customer satisfaction from 70% to 85% with Verint. Some vendors shoe-horned their solution to meet our goals, Verint was fit for purpose from day one. The rich, out-of-the-box functionality was ideal for a public authority like the City of Edinburgh Council.”
Verint Solutions for Public Sector Organizations
Verint offers solutions to meet the needs of government and public sector organizations of all sizes.
Estimate the business value you can achieve with Verint
Calculate the expected Return on Investment (ROI) when working with Verint. Select the business problem you want to address, add your detailed assumptions and download your personalized value brief. Read blueprints, case studies and analyst reports to help you evaluate your potential ROI and lower your total cost of ownership (TCO).
Visit Verint ROI CenterFeatured resources
Citizen Engagement Elevated
Demonstration of how a local government organization can easily manage various citizen requests end-to-end with the help of case management software solutions and automation. The demo shows how technology can help enhance citizen experiences, boost efficiency, and improve trust in local government.Webinar
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Citizen Engagement Elevated
Contact Us About Public Sector Solutions Today
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