Call Center Compliance Software
Capture and secure every interaction, and protect the sensitive data inside it.
Data Compliance Solutions for Businesses
Compliance Solutions
Record every interaction, protect sensitive data, and show that regulations and policies are followed, from the contact center to the trading floor to the 911 dispatch center.
Compliance solutions for the regulations you face
Build a culture of compliance and make meeting internal and external regulatory requirements another positive component of your customer engagement strategy.
Whether you’re aiming to respond to data protection requirements such as the GDPR, or answering industry specific expectations like HIPAA in health care, MiFID II in financial services, or PCI-DSS in credit card payment, Verint can be your trusted compliance partner.
Find the compliance solution that fits your obligations
Financial Compliance
Capture, retain, and analyze regulated trading and financial services communications.
Process and Policy Compliance
Score up to 100% of interactions and flag policy and disclosure breaches early.
Public Safety Compliance
Record, reconstruct, and score emergency communications for 911 centers and control rooms.
Data and recording compliance solutions for PII, PCI, and global privacy laws
You can’t show that a regulation was met if the interaction was never captured, or the recording can’t be found, heard, or trusted. And as privacy rules multiply, every recording is also a place where sensitive data can go wrong.
Verint data and recording compliance solutions help you capture interactions across voice and digital channels, confirm your recording infrastructure is working, and protect personally identifiable information (PII) and payment card data under GDPR, CCPA, PIPL, HIPAA, the GLB Act, the FTC Act, and PCI DSS.
- Enterprise Recording – Capture voice and digital interactions, human or AI agent, in one secure, searchable archive.
- Compliance Recording – Capture, encrypt, search, archive, and replay interactions for compliance and liability protection.
- Automated Verification – Continuously test the path from the switch to the recorder, so you can confirm calls are captured and retrievable for audit.
- PII Redaction – Automatically detect and redact sensitive information in voice, transcripts, and screen recordings.
- Application Triggers – Pause and resume recording, prompt agents with procedural guidance, and tag interactions based on desktop activity.
- Desktop Intelligence – Complete, automatic visibility into every step your agents take – every application, every field, every workflow – without any setup, triggers, or manual configuration required.
- Desktop & Process Analytics – Enhance compliance by automatically labelling captured data, avoiding the capture of sensitise customer information, and detecting behaviour that does not comply with regulations or company practices.
- Microsoft Teams Recording – Empower your teams to remain compliant; with communications recording across the full range of Microsoft Teams collaboration modes.
Financial compliance software for trading floors and financial services
Financial market rules keep getting stricter, and penalties for compliance failures keep rising. Verint Financial Compliance (VFC) captures, retains, and analyzes regulated communications across dealerboards, mobile devices, Microsoft Teams, and other unified communications (UC) platforms.
AI speech analytics pre-trained for financial markets can help firms meet MiFID II, Dodd-Frank, and FCA recordkeeping and monitoring requirements, and mitigate conduct risk before it becomes a fine.
Process and policy compliance with AI-powered quality management
Meeting a regulation isn’t only about having the record. It’s about what happened on the interaction. Verint QM Intelligence unifies manual and automated quality management for human and AI agents, and can evaluate up to 100% of interactions with explainable AI reasoning.
It flags compliance breaches early and alerts compliance officers, so issues can be fixed before they spread. It can also convert and validate your existing evaluation forms, and turn findings into targeted, trackable coaching and corrective actions.
Public safety compliance solutions for 911 centers and control rooms
In an emergency, accurate records and consistent procedures matter. Verint gives public safety answering points (PSAPs) and 911 centers a single NG911-ready recorder for 911, radio, video, and text, so teams can reconstruct incidents quickly when evidence is requested.
Automated quality assurance scores up to 100% of recorded interactions, supports APCO and NENA standards, and can help agencies improve compliance and reduce liability.
- Recording for Public Safety – One recorder for 911, radio, video, and text.
- Automated Quality Assurance for Public Safety – Score up to 100% of recorded interactions.
Verint Master Class: Is your contact center recording solution keeping pace with compliance requirements?
Data management is much more than just “recording.” Data policies are evolving quickly, and it’s critical to keep pace to make sure you are aligned with current regulations and AI initiatives. Discover what you need to know about new data policies, and how to make the most of your valuable interaction data.
Related case studies
Ready to reduce compliance complexity?
Book a free consultation with one of our compliance experts to talk through the regulations and standards you need to meet.
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Frequently asked questions
Contact center compliance solutions are software that helps contact centers record interactions, protect sensitive data, and verify that required disclosures and processes are followed. Common capabilities include compliance recording, PII redaction, automated verification of recording systems, and automated quality management. Together they create evidence that regulations and internal policies were met.
Customer experience regulatory compliance requirements depend on your industry and region. Privacy laws such as GDPR, CCPA, PIPL, HIPAA, the GLB Act, and the FTC Act protect personally identifiable information, and PCI DSS protects payment card data. Financial services firms also face rules such as MiFID II and Dodd-Frank. Confirm your specific requirements with your legal and compliance teams.
Recording creates the record of what was said and done. Redaction and Application Triggers protect sensitive data within that record, and quality management checks that interactions followed required processes. Used together, they help you demonstrate compliance rather than just assert it.
Financial services firms must capture and monitor communications beyond the contact center, including trading floor dealerboards, mobile devices, and UC platforms such as Microsoft Teams. Verint Financial Compliance solutions are designed for these regulated communications and adds speech analytics pre-trained for financial markets.
PSAPs and 911 centers use an NG911-ready recorder to capture 911, radio, video, and text communications, then reconstruct incidents when evidence is requested. Automated quality assurance scores recorded interactions to help agencies support standards such as APCO and NENA and reduce liability.