Genie Bot
Supercharge analyst capacity to deliver the insights you need to drive business outcomes.
Uncover Millions of Dollars in Your Customer Conversations
CX DATA INSIGHTS
Turn customer interaction data into impactful insights. Drive AI business outcomes with AI-powered CX Analytics.
Leading brands are achieving meaningful AI business outcomes now
$6.5M
A leading global services company realized $6.5M in additional revenue after deploying Genie Bot – in 2 days!
$3M
A healthcare brand identified new sales opportunities after deploying Exact Transcription Bot
$2M
An energy supplier used Genie Bot to identify processes to increase self-service and agent capacity
Are you drowning in untapped data?
Contact centers have been generating a vast amount of domain-specific customer interaction data for decades – often without fully realizing its true worth or knowing how to leverage it to uncover impactful insights.
You’re sitting on an incredibly valuable resource – CX data is like untapped oil. Customer conversations can tell you why your customers are leaving, what processes are most inefficient, and how to generate more revenue. What if you could quickly find these insights to generate tangible business outcomes that move the P&L?
CX Intelligence makes it easy
Within Verint’s industry-leading CX Analytics solutions, CX Intelligence is a new AI-powered customer intelligence solution offering:
- Market-leading transcription accuracy
- Unified omnichannel interaction analysis
- An intuitive interface for querying customer data in natural language.
It’s the AI refinery for the data oil you already own, turning structured and unstructured interaction data into CX intelligence and meaningful AI business outcomes.
What’s included in Verint CX Intelligence?
Verint consistently achieves the highest transcription rates in the industry, with speaker‑separated transcripts and metadata that fuel analytics, automation, and generative AI.
It helps organizations improve CX, boost agent performance, increase sales, reduce repeat calls, and lower costs while maintaining enterprise‑grade security.
Turn every customer conversation into actionable intelligence with omnichannel analytics to improve operational efficiency and deliver better customer experiences.
Uncover key topics, sentiment, and call drivers across digital and voice interactions. Leverage AI-generated Trending Topics to surface customer wants, needs, and issues that you wouldn’t know to look for.
Get instant insights from customer interactions using natural language, validated by actual quotes from customers and agents.
By eliminating manual analysis bottlenecks, Verint accelerates time to action on complaints, churn, revenue, and cost reduction. With Verint, you can quickly find insights in time to take action before CX is affected.
Upcoming webinar: You’ve Struck Data Oil – Tap into the Era of AI-Driven CX
Do you know the most valuable asset your enterprise already owns? It’s the decades of customer conversations that sit untapped in your contact center: unrefined, but full of business-critical intelligence. You’ve struck data oil. Now it’s time to drill down to insights!
Join our webinar to discover how Verint CX Intelligence turns vast amounts of interaction data into a continuous stream of actionable customer insights across voice and digital channels.
“It’s a game changer! When we had Genie Bot, our VP asked us “Can you get me information on three topics?” and it took me three hours. So, it’s a huge impact operationally.”
Capture every signal, surface every CX insight, shape every journey with VOC
Your customers are constantly signaling what’s working and what isn’t — through voice and digital channels, surveys, workforce performance data, and more. When those signals come together, the full CX picture emerges.
Verint Voice of the Customer lets you listen at scale and act at speed. Our AI-powered platform continuously surfaces trends, risks, and opportunities the moment they emerge, turning them into the next best action to guide strategy, shape journeys, and improve CX.
On-demand webinar: The Hidden Value in Customer Conversations
Every customer conversation contains critical insights, but most contact center teams struggle to extract them quickly from large volumes of unstructured voice data. By the time you know what’s happening, the moment to act has already passed.
Watch this webinar to learn how Verint Genie Bot breaks through the analysis bottleneck and gives organizations immediate answers about how to improve CX, revenue, and retention.
Automate CX workflows for stronger, faster, measurable outcomes
The Verint CX Automation Platform helps contact centers automate CX workflows and deliver measurable outcomes – fast. Built to run on your existing infrastructure, it integrates with any CCaaS, CRM, or AI model, eliminating rip‑and‑replace and accelerating time to value.
Powered by the CX Data Hub and Verint Da Vinci™ AI, the platform learns from every interaction to drive smarter automation across self‑service, agent support, analytics, quality, and workforce engagement.
Related products
Exact Transcription Bot
Unlock powerful customer insights with Verint’s market leading speech-to-text transcription software. Boost CX, improve agent performance, and gain actionable data.
Calabrio Conversation Intelligence
Turn talk into tangible growth, effortlessly, with AI-powered Conversation Intelligence solutions.
Frequently asked questions
Verint CX Intelligence is an AI-powered customer intelligence solution that goes beyond standard reporting by analyzing complex, unstructured customer conversations across voice and digital channels. Unlike traditional analytics and customer insights software that surface what happened, CXI combines speech and text analytics, automated categorization, sentiment analysis, and generative AI through Genie Bot to tell you why it happened and what to do next.
CX Intelligence brings together the best capabilities of Verint and Calabrio into a single, unified customer experience intelligence solution. It offers market-leading transcription accuracy, unified omnichannel interaction analysis, and an intuitive interface for querying customer data in natural language. Together, these components cover the full journey from raw customer conversation to validated, executive-ready insights.
Yes. Verint CX Intelligence is built for omnichannel environments, giving you complete visibility across voice and digital channels, whether the interaction involves a human agent, an AI agent, or both. This unified view makes sure no conversation goes untapped, and no insight falls through the cracks.
Contact us about AI-Powered CX Analytics Today!
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