Verint Unified Voice of the Customer (VoC) Solution
Listen, analyze and act across channels. An enterprise Voice of the Customer solution for optimal omnichannel CX.
Listen, analyze and act across channels. An enterprise Voice of the Customer solution for optimal omnichannel CX.
Your customer experience (CX) defines your ability to win. Get it right and the rewards are huge. Get it wrong and customers will reward your competition.
Most organizations fall short of a great Customer Experience. Why? Ineffective VoC programs fail to accurately evaluate overall CX quality and prioritize action by impact.
To deliver tangible impact, you need to be able to interact, listen and respond to your customers across channels.
“The advances made in the new VoC suite illustrate that Verint’s ambitions are not just marketing hype; buying ForeSee and putting significant resources into a VoC revamp demonstrate the kind of commitment to enterprise CX that buyers are looking for.”
Verint Unified VoC is a fully connected platform that enables you to listen, analyze and act on customer interactions across channels.
Understanding the heartbeat of the customer experience real-time is finally possible. Through a single comprehensive view, incorporate:
Verint Unified VoC prepares you for the customer-first CX era. Now you can:
Gaining VoC insights across your CX is truly game changing. But what you do with those insights is far more important. With Verint, now you can:
Drill down from big picture holistic CX metrics to specific trends and individual interactions (e.g. call recordings and digital session replays). This enables you to understand, diagnose, isolate and articulate issues in a way that particularly engages senior leadership. Also finally understand:
Whether your goal is retention, revenue growth or cost reduction, you need a complete view of the customer experience. Now you can:
"The Verint Unified VoC platform is designed as a tool that all CX leaders can use to manage VoC insights and achieve unique goals for each department. "
"The Verint Unified VoC platform is... not only a tool that contact centers can use to gauge customer feedback and sentiment, but rather, a tool that offers a more holistic view into the voice of their customers "
Verint Systems Inc.
175 Broadhollow Rd, Ste 100
Melville, NY 11747
+1 (800) 483-7468
+1 (631) 962-9600
fax: +1 (631) 962-9300
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