Skip to main content
  • Blog
  • Support
  • Contact Us
  • Customer Login & Community
Toggle Mobile Menu On and Off

Engagement

  • Our Offerings
    • Solutions
      • Workforce Engagement Cloud
      • Self-Service Cloud
      • Experience Cloud
      • Fraud
      • Compliance
    • Services
      • Application Managed Services
      • Business Advisory Services
      • Implementation Services
      • Enablement Services
      • Business Managed Services
      • Technology Managed Services
      • AdviceLine
    • Your Industry
      • Financial Services
      • Healthcare
      • Outsourcing
      • Public Sector
      • Telecommunications
  • Our Story
    • Customer Success Stories
    • Awards & Recognition
    • Events
    • News
    • Webinars
  • Your Challenges
    • Back Office Balancing Act
    • Cloud Transformation
    • Small or Medium Size Business
  • Your Role
    • Back Office Operations
    • Branch Operations
    • Compliance
    • Contact Center
    • Customer Experience
    • Digital Marketing
    • IT
    • Public Safety Compliance
    • Public Sector
    • Small or Medium Size Business
  • Our Partners
    • Find a Partner
    • Become a Partner
  • Engagement
  • Our Offerings
  • Solutions
  • Experience Cloud
  • Unified VoC

Verint Unified VoC

Listen, analyze and act across channels. An enterprise Voice of the Customer solution for optimal omnichannel CX.

Get the DatasheetMark Smith (Ventana): VoC Trends

The Future of VoC is Here

Your customer experience (CX) defines your ability to win. Get it right and the rewards are huge. Get it wrong and customers will reward your competition.

Most organizations fall short of a great Customer Experience. Why? Ineffective VoC programs fail to accurately evaluate overall CX quality and prioritize action by impact.

To deliver tangible impact, you need to be able to interact, listen and respond to your customers across channels.

Analyst Verdict: 451 Research

“The advances made in the new VoC suite illustrate that Verint’s ambitions are not just marketing hype; buying ForeSee and putting significant resources into a VoC revamp demonstrate the kind of commitment to enterprise CX that buyers are looking for.”

Download Now
Elevate your CX with Unified VOC - a combination of speech and digital VoC tools

A Different Type of VoC Solution

Verint Unified VoC is a fully connected platform that enables you to listen, analyze and act on customer interactions across channels.

Understanding the heartbeat of the customer experience real-time is finally possible.  Through a single comprehensive view, incorporate:

  • Contact center conversations (i.e. indirect and inferred speech data)
  • Text-based customer feedback data via IVR, SMS and online surveys as well as customer-initiated digital feedback
  • Operational data from contact center, digital and location-based interactions

Omnichannel CX requires Omnichannel VoC

Verint Unified VoC prepares you for the customer-first CX era. Now you can:

  • Consolidate VoC solutions into an omnichannel platform
  • Provide a single, cross-channel view of the customer
  • Incorporate operational data for better understanding of trends
  • Correlate direct, indirect and inferred VoC data from different sources
  • Automate email and case management triggers for faster action

Operationalize Customer Experience Insights

Gaining VoC insights across your CX is truly game changing.  But what you do with those insights is far more important.  With Verint, now you can:

  • Create common KPIs and objectives across channels
  • Diagnose the exact impact of negative issues affecting your CX
  • Democratize information for greater internal visibility and faster action
  • Drive real-time action with automated triggers and alerts
  • Overcome traditional internal silos

From the Big Trends to Individual Interactions

Drill down from big picture holistic CX metrics to specific trends and individual interactions (e.g. call recordings and digital session replays). This enables you to understand, diagnose, isolate and articulate issues in a way that particularly engages senior leadership. Also finally understand:

  • Is this issue isolated to a single customer?
  • A specific channel or location?
  • A single product or employee group?
  • Or is it something broader?

CX Strategies that Drive Results

Whether your goal is retention, revenue growth  or cost reduction, you need a complete view of the customer experience.  Now you can:

  • Optimize CX holistically and across channels
  • Track and correct critical causes of attrition and conversion barriers
  • Improve new customer acquisition.
  • Fully understand the customer journey

 

Are You Ready to Eliminate CX Blind Spots?

Verint’s Voice of the Customer Portfolio

Enterprise Feedback Management

Verint EFM  provides an unrivaled view of your customer by enabling you to listen, analyze and act on speech, text and operational insight across channels.

Digital Feedback

Verint Digital Feedback Management (OpinionLab) empowers you to leverage your digital Voice of Customer (VoC) to make smarter and faster business decisions.

IVR Feedback Management

Engage customers post interaction through short, dynamic voice recognition surveys, before harnessing speech analytics to analyze this information into meaningful and actionable insight.

Verint ForeSee

Verint ForeSee provides organizations in every industry with analytics-rich Voice of Customer (VoC) insights that allow them to improve how they measure and understand customer experiences.

Speech Analytics (VoC)

Transcribe and analyze millions of calls to discover customer insights and improve contact center performance in the cloud.

Text Analytics (VoC)

Extract actionable business intelligence from unstructured data across web chat, email, social media, and call notes to drive an enhanced insight into your customer experience (CX).

Speech Transcription

Use transcripts from 100 percent of contact center calls to lower costs, improve customer experience, reduce customer churn, drive sales and more.

Social Analytics

Gain insight into content on social media sites, including Twitter, Facebook, Instagram, LinkedIn, and online forums and messaging services.

"The Verint Unified VoC platform is designed as a tool that all CX leaders can use to manage VoC insights and achieve unique goals for each department. "
Aberdeen
Verint Engage 2019 Takeaways, Omer Minkara, June 5, 2019
"The Verint Unified VoC platform is... not only a tool that contact centers can use to gauge customer feedback and sentiment, but rather, a tool that offers a more holistic view into the voice of their customers "
Aberdeen
Verint Engage 2019 Takeaways, Omer Minkara, June 5, 2019

Related VoC and CX Resources

Strategy Guide: How to Adapt and Win in a New Era of CX

Exclusive CustomerThink Research:
How to be a CX Winner, According to Survey of CX Leaders

How to Build a Connected Cross-Channel CX Program with VOC

BLOG: 5 Ways to Prepare for a New Era of CX

BLOG: Are You Ready for the Next CX Disruption? We Are

Request a Demo of Unified VOC Today

From time-to-time Verint (and its subsidiaries) would like to share information relating to future events, surveys about Verint, webinars, industry best practice and thought leadership with you. If you are happy for us to contact you please let us know how you would like us to contact you by confirming below:


* I am happy to receive communications from Verint by email.
* I am happy to be contacted by Verint by telephone.


Resources

  • Brochures
  • Customer Success Stories
  • Research
  • White Papers
  • Videos

What's New

  • Blog
  • Events
  • News

Connect With Us

  • Feedback
  • Support
  • Contact

Verint Systems Inc.
175 Broadhollow Rd, Ste 100
Melville, NY 11747
+1 (800) 483-7468
+1 (631) 962-9600
fax: +1 (631) 962-9300

  • Terms of Service
  • Privacy Policy
  • WEEE
  • Cookies Overview
  • Ad Choices
  • Intellectual Property
  • MSA Compliance
  • UK Tax Strategy

© 2019 Verint. All rights reserved.

We use cookies to track usage and preferencesI UnderstandPrivacy policy