Listen. Analyze. Act.
Translate your omnichannel Voice of the Customer (VoC) into enterprise intelligence that can empower you to achieve your desired business outcomes.
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Voice of the Customer
Actionable Voice of the Customer increases revenue and improves customer loyalty
eBook: Eight Ways Disconnected Cross-Channel VoC Leads to Negative Business Outcomes
Featured Products
IVR Feedback Management
Listen, analyze and act on Interactive Voice Response feedback to move the needle on key contact center and broader business performance metrics.
Customer Experience
CX done right delivers revenue growth and loyal customers. But to do CX right, you need to listen to your customers and thoughtfully act on what they tell you. Voice of the Customer intelligence should be shared enterprise-wide to help you prioritize your CX initiatives and drive measurable business results.
Digital Marketing
Your digital channels have both an immediate and long-term impact on the growth of your business. Listening to your digital customers, analyzing their feedback, and efficiently acting to improve their experience helps optimize the business value your digital channels deliver.
Contact Center
Your contact center is an important and intimate customer touch point. Gathering and analyzing customer feedback about your agent interactions from a variety of channels can help you prioritize actions to improve agent satisfaction, operational efficiencies, and customer success.
Branch
Your customer’s experience in your branch location may represent the difference between revenue growth and customer churn. Gathering the voice of your in-location customers, analyzing their feedback, and taking real-time action can provide demonstrable, sustainable competitive advantage.
IT
Connect your existing technology with our next-generation capabilities—in a manner that protects your legacy investments and lets you start anywhere.
The largest mutual life insurance company in the United States, New York Life uses Verint Speech Analytics at the core of its consumer health index to provide better business insights and create a positive customer service experience.
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