Voice of the Customer

Actionable Voice of the Customer increases revenue and improves customer loyalty

Listen. Analyze. Act.

Translate your omnichannel Voice of the Customer (VoC) into enterprise intelligence that can empower you to achieve your desired business outcomes.

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Digital Feedback

Increase revenue and decrease churn by giving your digital customers a voice and empowering your organization to act on their feedback.

Enterprise Feedback

Improve customer satisfaction and loyalty by listening to your customers across all channels and connecting the dots to improve their overall experience.

Text Analytics

Uncover actionable intelligence from text-based customer engagement channels.

Speech Analytics

Verint Speech Analytics enables you to transcribe and analyze millions of calls to discover customer insights and improve contact center performance.

Social Analytics

Gain insight from social media posts and content from messaging services.

Customer Experience

CX done right delivers revenue growth and loyal customers. But to do CX right, you need to listen to your customers and thoughtfully act on what they tell you. Voice of the Customer intelligence should be shared enterprise-wide to help you prioritize your CX initiatives and drive measurable business results.

Digital Marketing

Your digital channels have both an immediate and long-term impact on the growth of your business. Listening to your digital customers, analyzing their feedback, and efficiently acting to improve their experience helps optimize the business value your digital channels deliver.

Contact Center

Your contact center is an important and intimate customer touch point. Gathering and analyzing customer feedback about your agent interactions from a variety of channels can help you prioritize actions to improve agent satisfaction, operational efficiencies, and customer success.

Branch

Your customer’s experience in your branch location may represent the difference between revenue growth and customer churn. Gathering the voice of your in-location customers, analyzing their feedback, and taking real-time action can provide demonstrable, sustainable competitive advantage.

IT

Connect your existing technology with our next-generation capabilities—in a manner that protects your legacy investments and lets you start anywhere.

The largest mutual life insurance company in the United States, New York Life uses Verint Speech Analytics at the core of its consumer health index to provide better business insights and create a positive customer service experience.

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