Experience Management for Web and Mobile

Optimize digital experiences in real time. Collect, integrate, analyze, and action digital feedback to improve the user experience, streamline customer effort, and drive higher conversions and engagement. 

man phone laptop smiling

Elevate Customer Experiences on Digital Channels

  • Drive higher conversions and engagement

    Align all customer-facing digital channels strategically, including web, mobile, and social to drive a consistent and positive customer experience. 

  • Remove friction from the customer journey

    Action insights in real-time to improve customer conversions, identify opportunities for self-service, and implement hot fixes that enhance the digital customer journey. 

  • Make impactful business decisions

    Uncover the “why” behind your customers’ digital behaviors, use predictive modeling to support strategic decisions, and improve the digital experience by apapting to change faster. 

Watch How Shoe Carnival Revolutionizes Customer Experience

Verint Experience Management provides Show Carnival with a fully connected platform enabling the company to listen, analyze, and act on customer feedback across channels. 

Power Great CX with Verint Experience Management for Web and Mobile

Listen And Engage Across Any Digital Channel

Gain meaningful insights – at every stage of the digital customer journey – with proactive listening through embedded, in-moment surveys and behavioral analytics to triage in real-time, spot early warning signals, prevent lost sales, and increase customer conversions.   

Speed Up Insights To Action On Customer Feedback

Drive action and resolutions quickly with robust case management, automation triggers and alerts, and localized feedback. Use CX automation to dynamically present tools for self-service, automatically update customer profiles and trigger follow-up in near real-time. 

Identify immediate fixes in the customer digital journey as well as strategic improvements to web and mobile to imrpove the customer experience. 

Drive ROI From Call Deflection And Self-Service

Fully understand your customer behavior, identify and address barriers to conversion, and intercept struggles in real-time to save employees time and effort with improved customer self-service.  

Continuously Monitor and Exceed Your KPIs

Verint Digital Behavior Analytics provides customer experience visualizations allowing you to understand exactly how customers interact with your web and mobile presence. Your teams can leverage heatmaps and form analysis, filter data based on page names, segments, visible text, or gestures, and use click maps to analyze navigation patterns or usability problems.  

dba click map

Tangible ROI from Proven Benefits

Implementing Verint Experience Management for Digital results in quick time to value and real results that drive sales and customer loyalty. Companies that use Verint Experience Management for Digital see benefits such as an increase in digital channel or mobile app containment, decreased online order abandonment, and increased online orders. XM for Digital can also help companies increase NPS, CSAT and revenue through marketing improvements.

Companies can also seamlessly integrate data across channels and use linked metrics to predict customer actions.

Achieve Integrated CX with Experience Management

Listen, analyze and act with Verint Voice of the Customer

  • Digital Feedback

    Capture customer-initiated feedback via web and mobile channels throughout the digital customer journey
  • Survey Management

    Find deeper and more meaningful insights with proactive, in-the-moment engagement
  • Predictive Modeling

    Leverage AI to understand the customer journey
  • Interaction Analytics

    Interact with your customers on whatever channel they choose

Voice of the Customer insights

FAQs on Digital Experience Management

 

Digital experience management is the process of planning, organizing, and managing all aspects of a customer’s digital experience. Getting this right is important because it helps you create a seamless and consistent experience for your customers across all channels. This can lead to increased customer satisfaction, loyalty, and ultimately, revenue.  

There are many different aspects to Digital Experience Management, but some of the most important include:  

  • Listening for deep customer insights 
  • Acting to close the loop on customer feedback 
  • Analyzing for strategic business changes 

Verint solutions help businesses listen, analyze, and act on customer data to create a seamless and consistent experience across all channels.