Digital Customer Experience Analytics
Verint Web & Mobile
Elevate your website, mobile app and store performance by analyzing customer experiences and taking real-time action.
AI Business Outcomes from Verint Customers
$4M Revenue Increase
A retailer increased revenue by using website performance insights to reduce online cart abandonment.
Elevate customer experiences on web & mobile
Drive Higher Conversions and Engagement
Unify your VOC data across all customer-facing digital channels, including web, mobile and social, to drive a consistent and elevated customer experience.
Remove Friction From the Customer Journey
Leverage CX automation to action insights in real-time and improve customer conversions, identify opportunities for self-service, and implement hot fixes that enhance the digital customer journey.
Make Impactful Business Decisions
Best-of-breed analytics uncover the “why” behind your customers’ digital behaviors and enable you to elevate CX through more strategic decision making.
Excelling in digital customer experience at every touchpoint
In-the-Moment Feedback
Track and analyze the digital customer journey to gain invaluable real-time insights from all digital touchpoints.
With flexible in-the-moment feedback, you can quickly and easily identify hot fixes and resolve issues before they result in lost revenue and impact customer loyalty.
Automated Actions
Verint’s intelligent digital listening engine detects struggles in real-time, contains and resolves conversations and gathers feedback through automated follow up.
These AI-driven actions help you to elevate CX, improve NPS, reduce web issue-related calls and increase containment.
AI-Powered Predictive Modeling
Maximize the impact of experiential data by uncovering the “why” behind your customers’ digital behaviors using predictive modeling and journey-level insights.
Use these analytics to identify and prioritize where to focus your efforts and build strategies that deliver value-driven improvements across the enterprise.
Verint Services
Leverage Verint’s in-house value-added services, which offers a dedicated customers success manager, embedded enablement and in-house strategic CX consulting.
With Verint value-added services you’ll be able to increase adoption, maximize business outcomes, and benefit from greater flexibility and speed as needed.
Shoe Carnival revolutionizes digital customer experience
Discover how Shoe Carnival used Verint VOC to fully connect its platform and enabled the retailer to unify its digital CX data, elevate analytics and prioritize the right actions.
Results:
- A redesigned CX program and customer service model in 90 days.
- Survey development now takes two hours or less.
- Reduced reaction time for online sales issues from weeks to near real-time.
Listen, analyze and act with Verint Voice of the Customer
Listen everywhere: Collect experience data – from all sources – in all formats. Move beyond simple survey tools and transform your VOC program by collecting direct, indirect and inferred data across every channel.
Analyze deeper: Unify all your CX data sources, in a single customizable view. Bring together structured and unstructured customer data from across your organization and in-the-moment AI-powered behavioral insights.
Act faster: Prioritize action that makes an impact. Embed CX automation across your VoC program to mobilize insights in real-time and take a proactive approach to elevating customer experience.
AI-powered assistance for low-effort CX
Verint’s struggle detection works in tandem with Verint Intelligent Virtual Assistant (IVA) to seamlessly identify and resolve customer issues in real-time.
The AI-powered tools ensure swift issue-resolution across multiple digital channels and increase contact center capacity by reducing inbound volume. Using behavioral data and AI, these bots elevate your customer experience by increasing self-service containment and reducing contact center costs.
Verint named a Leader in Voice of the Customer Analytics
We’re proud to share that Verint has once again been recognized by Frost & Sullivan as a Leader in the 2025 Frost Radar™: Voice of Customer (VOC) Analytics.
Download the full report to discover why Verint Open Platform is setting the standard for customer experience intelligence and action.
Help customers to engage on their terms
You need actionable insights into customer behavior – Verint Digital Feedback gives them a voice. Capture customer-initiated feedback via digital channels across their entire customer journey, creating deeper, contextual insights and enabling you to take real-time targeted action.
These insights help you to improve digital customer experience:
- Optimizing and/or redesigning your website
- Delivering improved mobile experiences
- Quickly and continuously improving digital CX
- Building accurate and comprehensive customer journey maps
Related resources
Contact us about Verint Voice of the Customer
†以前ご利用いただいた際の情報は事前入力しています。
このサイトはreCAPTCHAによって保護されており、Google プライバシーポリシー と利用規約 が適用されます。
Thank You
Thank you for your request. A Verint team member will follow up with you soon.
Frequently asked questions
Verint Voice of the Customer for Mobile and Web delivers analytics for the digital customer experience. It tracks and analyzes customer journeys across digital touchpoints, including web, mobile, store experiences, to deliver timely, in-the-moment insights, detect issues in real-time, and automate actions in response to elevate CX, improve NPS, reduce web issue-related calls, and increase successful resolutions.
Part of Verint’s leading Voice of the Customer Software, organizations can unify VOC data across all customer-facing channels, combining both structured and unstructured data, and turn insights into immediate action with tools that automatically trigger workflow changes, real-time agent guidance, and digital journey adjustments.
Digital customer experience analytics is the practice of collecting and analyzing data from customers’ interactions with your website, mobile app, and other digital channels. It shows what customers do, why they do it, and how they feel about it. It combines behavioral signals, such as navigation patterns and points of struggle, with direct voice of the customer feedback. With a unified view of both these structured and unstructured types of customer feedback, teams can then pinpoint points of friction, prioritize fast fixes, and improve conversion, satisfaction, and loyalty.
Most programs pair experience metrics with business outcomes:
- Experience metrics include Net Promoter Score (NPS), customer satisfaction (CSAT), and customer effort.
- Business outcomes include conversion rate, cart or form abandonment, and task completion.
- Operational metrics include the volume of web-related calls to your contact center and your self-service containment rate.
Tracking these together shows which digital friction points actually cost revenue or add service cost, so you can prioritize fixes by impact.