Many organizations rely on surveys to measure customer experience (CX), but that’s no longer the most effective way to get a complete view of your CX – especially as some consumers prefer and are choosing to return to on-site locations, while many consumers have adopted and are now embracing a digital-first model.
Watch this webinar to learn the three steps to take to move beyond surveys and connect departments for a holistic view of your CX:
Watch the webinar now to get started.
Kyle Kovacs
Manager, XM Solution Consulting, Verint
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