Speech Analytics
Get more value out of every voice interaction with the market-leading speech analytics software.
AI-Powered Customer Experience Analytics
Turn CX data into insights in minutes
Surface impactful insights from all customer interactions – across every channel – to increase revenue, lower cost, and improve customer experience.
SAVED
$4M
A warranty company uses Verint Exact Transcription to identify call reduction opportunities from repeat calls.
Boost insights from your customer experience data
Increase revenue
By surfacing impactful CX insights from customer data to reduce churn and make faster and smarter data-driven decisions
Reduce Costs
By solving analyst bottleneck and getting critical insights faster to drive business outcomes and reduce workload
Improve Customer and Employee Experience
By unifying interaction analytics across voice and digital channels with agentic AI
What is CX Analytics?
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Key CX Analytics features
Unified omnichannel interaction analysis
Most analytics tools show you what happened. What if you could see why and what to do next? Verint CX Intelligence gives you complete visibility into every customer conversation, voice or digital, across human and AI agents.
Thanks to Conversation Intelligence embedded directly in our CX Intelligence solution, you can drive better performance, stronger compliance, and consistently exceptional customer experiences.
Award-winning GenAI insights
Get instant validated insights drawn from real customer interactions captured by Verint Speech Analytics and CX Intelligence, powered by Verint Exact Transcription.
By eliminating manual analysis bottlenecks, Verint Genie accelerates time to action on complaints, churn, revenue, and cost reduction. The solution enables businesses to transform millions of customer conversations into millions of dollars of AI outcomes.
Market-leading transcription accuracy
With transcription accuracy above 90%, Verint Exact Transcription captures speaker‑separated transcripts and metadata that fuel analytics, automation, and generative AI. It helps organizations improve CX, boost agent performance, increase sales, reduce repeat calls, and lower costs while maintaining enterprise‑grade security.
Ask questions on your CX data across voice and digital channels
Use AI to automate quick access to insights across all your behavioral data – without code, reports, or IT dependency. Powered by Verint Da Vinci AI and CX Data Hub, Verint Data Insights is far more than a standard BI tool for your data team.
The solution automatically surfaces trends, anomalies, and correlations across interaction, experience, and workforce data. It lets users search for insights with natural language and delivers real-time insights that used to take weeks. Real‑time dashboards and value tracking help organizations understand what’s happening, why it matters, and what to do next.
Capture every signal, surface every insight, shape every journey
Your customers are telling you exactly what’s working and what isn’t, even when they never say a word. Their voice shows up in surveys, conversations, digital behavior, and transactional patterns, and when those signals come together, the full picture of customer experience finally comes into focus.
Verint Voice of the Customer makes it easy to listen at scale and act at speed. Verint’s AI-powered platform works continuously in the background to surface trends, risks, and opportunities the moment they emerge, then turns them into the next best action: guiding strategy, shaping journeys, and driving continuous CX improvement.
MSC supercharges analyst capacity with Verint Genie
Verint CX Analytics is a recognized industry leader
On-demand webinar: You’ve Struck Data Oil – Tap into the Era of AI-Driven CX
Automate CX Workflows for Stronger, Faster, Measurable Outcomes
Novuna increases revenue while improving CX with Verint Genie
Meet Hazel, a Business Analyst
Related products
Text Analytics
Extract actionable business intelligence from unstructured data across web chat, email, social media, and call notes to drive an enhanced insight into your customer experience (CX).
PII Redaction
In this data-driven world, safeguarding Personal Identifiable Information (PII) is more critical than ever. The Verint PII Redaction Bot is designed to automatically detect and redact sensitive information from customer interactions—ensuring compliance, reducing risk, and protecting trust.
CX/EX Scoring
Leverage unique AI models to measure conversation dynamics and provide the data needed to improve the customer and employee experience.
Desktop and Process Analytics
Verint Desktop and Process Analytics captures employee desktop activity and transforms this behavioral data to improve employee behavior by 5% to 10%, to trigger actions, like real-time agent prompts, or pausing/resuming recording for compliance, and to map employee activity to processes to improve efficiencies.
Desktop Intelligence
Verint Desktop Intelligence gives you complete, automatic visibility into every step your agents take – every application, every field, every workflow – without any setup, triggers, or manual configuration required. It’s the missing layer that transforms invisible desktop activity into actionable intelligence.
Related case studies
Related resources
Frequently asked questions
CX analytics software or customer experience analytics software uses speech and text analytics to surface meaningful insights from behavioral data related to customer interactions, helping organizations, business leaders, analysts, and IT developers understand trends and anomalies around contact center data.
Verint CX Analytics tools can capture behavioral customer data across every customer touchpoint, including speech and text-based interactions, as well as other contact center interaction data.
Traditional customer service analytics and BI tools require manual analysis and often use siloed, stale datasets, whereas Verint CX Analytics software solutions can speed up insight generation across complete behavioral datasets, reducing bottlenecks and enabling faster time to insights. These unique insights allow you to make data-driven decisions to improve efficiency, agent and customer experience, and even boost revenue.
Organizations commonly see reduced operational costs, improved customer experience, improved agent efficiency, and faster, more actionable insights that can save millions and boost customer metrics like NPS.