Government and Public Sector
See how our customers have improved their citizen service
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See how our customers have improved their citizen service
Verint offers solutions to meet the needs of government and public sector organizations of all sizes. Federal government agencies and other organizations that serve large constituencies typically rely on our enterprise solutions for workforce optimization, employee engagement, engagement management, voice of the customer / citizen, and security, fraud, and compliance. For state and local government, we offer solutions designed to meet the needs of smaller constituencies, including:
Take control of both self-service and assisted-service with engagement management solutions that help you deliver across any channel.
Capture, retrieve, and archive voice, screen, video, mobile, face-to-face, and text interactions. Gain deeper insight into emergency response, public safety, and control room operations.
Increase employee productivity, automate activities, and drive process consistency while reducing costs. Plan, forecast, and align your team to help achieve service delivery goals.
Engage and listen to citizens and employees on an ongoing basis. Understand their motivation, satisfaction, and interest levels; and use this insight to cultivate better experiences for them.
Enhance authentication using voice biometrics solutions to verify callers in real time, making interactions easier, faster, and more secure. Minimize fraudulent activity in both voice self-service and voice assisted interactions.
If your digital service strategy isn’t delivering the benefits you expected, maybe it’s not designed from the citizen’s perspective. Designed especially for public services, Verint’s solutions can help improve customer service and performance. Manage citizen interactions and optimize processes-on the phone, online or in person.
Fail to design search facilities, forms, and processes from the citizen’s point of view, and you’ll have fewer successful outcomes and time spent resolving issues. Whether self-serve or assisted-serve, Verint solutions empower you to design and deliver customer-centric services, available online and from any device at a time that’s convenient.
However successful your self-service facilities are, there will still be citizens who need direct assistance, perhaps with completing complex forms or resolving difficult cases. Verint’s unified desktop and automatic, contextual knowledge supports “digital employees” who handle complex issues across a range of channels and “coach” online customers to a satisfactory conclusion of their issues.
Protect the public and comply with standards such as NG-911 and i3 while keeping pace with citizens’ use of an expanding variety of communication channels. Reconstruct incidents and gain insights into emergency response, public safety, and control room operations.
Reduce the overhead of maintaining citizen engagement systems. Take control with advanced configuration features, end-to-end integration and process configuration tools. Benefit from resilient, scalable technologies with flexible deployment options for cloud, on-premises and hybrid solutions.
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