AI Business Outcomes, Now™

Ready to move on from AI experiments to AI outcomes? Verint Platform was built to increase CX automation in your contact center, giving you lower costs while elevating CX.

AI Business Outcomes from Verint Customers

  • $10M Saved

    A bank contained ​10M interactions (80% containment rate) through AI-driven self-service with Verint IVA.

  • $9M Saved

    A bank reduced call time by 20 sec by giving agents real-time knowledge, through the Knowledge Automation Bot, increasing agent capacity by 7%.

  • $4.5M Saved

    An insurer reduced attrition ​by 30% by providing agents unlimited scheduling flexibility with Verint TimeFlex Bot.

  • $3M More in Sales

    A healthcare brand used the Exact Transcription Bot to achieve 90% transcription accuracy, leading to a $3M boost in sales.

  • $5M Saved

    A financial services firm reduced call duration by 20 sec by providing agents real-time coaching with Verint Coaching Bot.

  • +39 NPS

    A mortgage lender increased NPS from +3 to +39 through real-time agent coaching with Verint Coaching Bot.

Stronger, faster AI outcomes

Verint helps you deliver AI outcomes now to solve your most pressing CX automation challenges in the contact center and beyond. With data and AI at the core, you can go well beyond incremental benefits to dramatically lower costs and elevate CX. See outcomes in weeks, not months or years.

 

 

Verint Specialized Bot

Recognized as best-in-class by your peers

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  • G2 Leader Fall 2024 Badge
  • trustradius buyers choice 2025 badge
  • G2 Fastest Implementation Enterprise Fall 2024 Badge
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  • Verint Messaging is a leader in Enterprise Social Customer Service on G2

Verint Open CCaaS Platform

Verint Open CCaaS Platform is delivering AI business outcomes, now. Quickly adopt the capabilities you need at your own pace to achieve the outcomes you need.

Learn more about Verint Open CCaaS

Explore our Open Platform

Verint provides an open platform to increase CX automation and deliver AI business outcomes, now.

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ISG Research: Contact Center Advanced Buyers Guide

Contact center technology has evolved to meet the growing needs of today’s customer. Leading brands use data and AI as a foundation to drive a superior customer experience while lowering costs.

To better understand the critical capabilities required in the contact center and see why Verint was named a leader in the market, read the ISG Research™ Contact Center Advanced Buyers Guide now.

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Industry recognition

Customer Experience Management (CXM) Buyers Guide

The evolution of customer experience (CX) — and the advancement in AI — is bringing about a shift in how organizations purchase and deploy contact center technology.

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Verint Named Leader for VoC Analytics in Latest Frost Radar Report

Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

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Verint named leader in The IDC MarketScape Report

With numerous solutions on the market, it’s important to understand what sets leaders a apart from the pack. Read the IDC MarketScape: Worldwide Voice of the Customer Applications 2023-24 Assessment.

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CX Automation Insights