Analyst Report

How Generative AI Will Transform Your CX Program

The time to embrace Generative AI (GenAI) in your customer experience (CX) program is now. Authored by Gartner®, this report* delves into the impact of GenAI across all aspects of customer experience, from understanding customer behavior to setting strategic direction and coordinating enterprise-wide initiatives.

The key takeaways:
  • Immediate Opportunities: Learn how GenAI is impacting the three core pillars of CX management and discover recommendations you can put into practice now.
  • GenAI Customer Experience Use Cases: Get insight into how your peers are using GenAI and the capabilities you should be utilizing in your immediate, near and long term CX strategy.
  • Critical Need for Governance: Read why expanding CX governance is essential to guiding the application of GenAI and mitigate potential risks.

Download the report to stay a step ahead of the competition and meet evolving customer expectations now.

* Gartner, How Generative AI Will Transform Your CX Program, Maria Marino, 4 December 2023
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

Download now

* indicates a required field

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Thank You

The resource you requested is on the way, How Generative AI Will Transform Your CX Program.  Keep an eye on your inbox!  We are sending a link to the asset to your business email address provided on the previous page.

In the meantime, check out additional resources to see how Verint helps the world’s most iconic brands increase CX automation and deliver AI business outcomes now.