Research Report

Verint Experience Index: E-Gov (July-December 2020)

Verint Experience Index: E-Gov (July-December 2020)

Customer satisfaction rankings for government digital experiences

The Verint Experience Index: E-Gov report ranks customer experience for federal government desktop and mobile sites.

The latest edition, covering the second half of 2020, covers a tumultuous time in American history: the ongoing COVID-19 pandemic, a national racial reckoning, and a contentious presidential election.

Download the latest report to see whether citizen satisfaction is up or down compared to last year and which websites and mobile apps had the biggest improvements.

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