Predictive Modeling
Use AI-powered analytics to elevate CX by maximizing the impact of experiential data gathered from customer and employee interactions across every channel and touchpoint.
Improve customer experience
What’s the secret to consistently superior CX? In a word: actionability. To achieve it, leaders stress coordination, consolidation, and a healthy dose of AI. Learn how you can level up your CX strategy.
Better Outcomes Through Data-Driven Insight
Without knowing which actions will yield real benefits, business decision-making can quickly become a guessing game. Relying on simple correlations, incomplete data, or faulty assumptions based on previous experience can waste valuable time and resources.
Verint Predictive Modeling can help. This innovative suite of solutions delivers a 360-degree view of customer and employee experiences by measuring them across various touchpoints and predicting the best ways to enhance them. Armed with this insight, you can make better, more informed decisions that impact revenue, loyalty, retention, and competitive advantage.
Leverage AI for an Improved Customer Journey
Predictive Modeling leverages artificial intelligence technologies and a patented, predictive experience management (XM) data science model developed over nearly 20 years.
Its cause-and-effect framework can enable you to connect drivers of customer and employee satisfaction at individual touchpoints in the customer journey with measurable business outcomes, such as likelihood to purchase, recommend, return, and more.
Because we’ve applied our proven predictive data-science model consistently for so many years, we can enable you to benchmark your organization’s performance against peers and best-in-class in more than 800 categories. So you can know exactly how your organization compares, and formulate targeted strategies and tactics for improvement.
Capture and Measure Experiences
Unlike point solutions that offer a fragmented view, Predictive Modeling captures and measures feedback from every touchpoint, interaction, and format, consolidating it in one place.
Easy-to-use tools allow authorized users to quickly check performance, drill down, or run reports. The solution’s patented Priority Index calculates and ranks experience scores, helping detect sudden changes in CX performance and prioritize actions. A mobile app ensures insights are available on the go.
The Right Tool for Every Experience
Get the right level of detail for each customer interaction.
Predictive Measurement Surveys reveal a complete picture of your customers’ experiences, helping teams prioritize changes and act with confidence. Our Predictive Engagement Surveys capture CSAT, NPS®, or other metrics with just three questions, completed in less than 15 seconds.
No matter how vast or complex your data is, Verint Experience Cloud ensures you have control with the power of Verint Predictive Modeling behind every decision.
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"Verint Predictive Modeling presently provides a comprehensive solution for buyers, offering a wealth of integrations and benchmarking and session replay capabilities."
"We anticipate that [Verint Predictive Modeling] will become tightly integrated into the Verint Customer Engagement Solutions portfolio - and help enhance Verint's expertise in other parts of the business to create a more holistic solution for its customers."
"Although it has origins in the contact center industry, Verint's focus on VoC and overall CX analytics is aimed at a broader enterprise market that is increasingly looking to control the customer relationship rather than simply react to it."
Featured Voice of the Customer Resources
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