Webinar

Expert Insights on AI and VoC: Turning Customer Feedback into Action

AI is revolutionizing how businesses capture and act on customer feedback. From conversational analytics to hyper-personalization, companies are redefining how they listen and respond to customer needs. Learn how these innovations can help you capture insights, personalize interactions, and drive loyalty.

Industry experts from Verint and Dialpad will share strategies for enhancing customer experience (CX), streamlining operations, and gaining a competitive edge with advanced voice of the customer (VoC) programs. Get firsthand insights into cutting-edge VoC tools that enhance CX and operational efficiency.

In this presentation, we discuss:

  • How to use AI to create frictionless, connected customer journeys.
  • Turning multi-channel feedback into actionable customer insights.
  • Capturing real-time VoC data for instant, impactful decisions.
  • Empowering agents with AI-driven insights for better performance.

Register now to watch the on-demand webinar, Expert Insights on AI and VoC: Turning Customer Feedback into Action.

Speaker

Kyle Kovacs Manager, Solution Consulting, Experience Management Verint

Kyle Kovacs
Manager, Solution Consulting, Experience Management
Verint

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