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Interaction Analytics Software

Business Analytics

Harness the power of your behavioral data with the right solutions for the needs of your business leaders, business analysts and IT developers. Quickly surface meaningful insights to lower costs, elevate CX, and inform your business of key trends and anomalies.

Artificial Intelligence icon

AI Business Outcomes from Verint Customers

  • $4M Saved

    A warranty company uses the Exact Transcription Bot to identify call reduction opportunities from repeat calls.

  • Improved NPS by 14 points

    A telco company used accurate transcriptions to help customers select the best services for their needs.

Customer Success Stories
genie bot image
the power of the platform: data thumbnail
verint data hub diagram

Business Analytics product lineup

  • Interaction Analytics

    Interact with your customers on whatever channel they choose while uncovering valuable insights — regardless of where or how these interactions take place.

  • Speech Analytics

    The most-used and highest-rated speech analytics application on the market. Surface valuable intelligence from recorded calls.

  • Text Analytics

    Extract actionable business insights from unstructured data across web chat, email, social media, and call notes to drive an enhanced insight into your customer experience (CX).

  • Desktop and Process Analytics

    Optimize processes to improve employee productivity and capacity and help ensure compliance.

  • Application Triggers

    Leverage desktop application events for real-time compliance and employee guidance in areas such as PCI, PII and HIPAA.

  • Application Visualizer

    Gain visibility into contact center agent desktop activity and behavior.

  • Data Insights Bot

    Use AI to automate quick access to insights across all your behavioral data.
Verint speech to text transcription bot continuously improving accuracy graphic
verint data insights bot thumbnail

Driving AI-Business Outcomes, Now

  • Keep your existing systems

    No matter what your current ecosystem looks like today – on-premise, in the cloud, or a hybrid – you can add bots and functionality without having to rip and replace.

  • AI at Your Fingertips

    Our bots fit seamlessly into your existing workflows and management processes, placing AI at your agents’ and managers’ fingertips.

  • Start at Your Own Pace

    You can pick and choose the bots or solutions to automate the CX workflows that are most important to you. Start small with one bot and grow from there.

Verint Business Analytics Suite is a

recognized industry leader

  • “Verint is a leader with high scores for reliability, satisfaction, and has the most conversational analytics customers among vendors evaluated. ”

     

    DMG Consulting, Conversation Analytics for the Digital Era 2024/2025

  • “Verint’s AI-based innovations position it as the strongest provider in the VoC analytics market. Its open and modular infrastructure is a boon for companies seeking the platform’s capabilities.”

     

    Frost & Sullivan, Frost Radar: VOC Analytics, Sept 2024

  • “Verint’s CI solutions are built to increase CX Automation by leveraging an open platform, utilizing AI and generative AI models to constantly improve based on a vast database of CI interactions.”

     

    Opus Research, Conversational Intelligence Intelliview, April 2024

Business Analytics resources

  • graphic depicting exact transcription bot

    Verint Exact Transcription Bot

    Read how the Verint Exact Transcription Bot can help you achieve market-leading accuracy, powered by a self-training AI that continuously learns from your organization’s data.
    Brochure
  • daniel ziv thumbnail

    Accurate, Complete and Impactful – Taking Your Speech Analytics Practice to the Next Level

    Watch this webinar to learn how to take your transcription and comprehension accuracy to the next level.
    Webinar

  • Speech and Text: Better Together

    With Verint Interaction Analytics, you can see the combined topic and sentiment across both voice and text channels of communication, giving you the full picture of your contact center interactions.
    Blog
graphic depicting exact transcription bot

Verint Exact Transcription Bot

Read how the Verint Exact Transcription Bot can help you achieve market-leading accuracy, powered by a self-training AI that continuously learns from your organization’s data.
Brochure

Start Your Customer Engagement Transformation Today!

Are you ready to start surfacing meaningful insights across voice and text channels?  Learn how Verint can help you lower cost and improve CX.

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