Neo BPO Reduces Absenteeism and Turnover with Verint Interviewing Bot

Neo BPO Hypeone is a Brazilian technology company specializing in automation and outsourcing. With more than 9,000 employees, and like many BPOs, reducing employee turnover is a top priority. Ana Alice Limongi Gasparini, Vice President of People & Culture at Neo BPO Hypeone, shares how her organization uses Verint Interviewing Bot to evaluate candidates, identify high-performers, and drive undeniable evidence, internally and with clients, that candidates hired have the right skills and are in the right positions. With the Verint Bot helping Neo BPO elevate CX automation, the company is achieving excellence across its candidate screening process and delivering concrete outcomes, including a 29% reduction in turnover, a 29% decrease in absenteeism, and a 5% boost in employee performance. With the right employees staying with the company longer, resulting in higher productivity and greater efficiency, Gasparini and her team are directly and positively impacting Neo BPO’s bottom line.