Kytec

Kytec implements and manages technology services and solutions for Australian businesses: networking, collaboration, data centre, cloud, contact centre and security.

Why Partner With Kytec

Kytec offers a comprehensive portfolio of technology solutions and services and works with best of breed partners.

Networking: Built on industry leading Cisco technology. Routing, switching, wireless, SD WAN, Meraki.

Collaboration: Focused on the Webex suite from Cisco. High quality, secure video meetings, document sharing, presence management and chat/instant messaging.

Contact Centre: Either on-premises or cloud-based. Deployment and management including workforce optimisation and integration with other systems and data sources. Customer experience optimisation. Contact Centre planning including roll out strategies and phasing, stakeholder management and planning for achievement of business KPI’s.

Data Centre and Cloud. On premises, private data centre or public cloud solutions. Converged and hyperconverged architectures. Cloud migration services (Azure, AWS, Google). Data mapping and data strategy. Backup and Backup as a service. Data protection planning.

Security. Full suite of cyber security products, solutions, services, advisory and security awareness training. Focus is on effective risk management through the understanding of our customers’ business processes. Engagement process commences with gap analysis, vulnerability assessment, penetration testing and (optional) – an audit of staff behaviour using simulations to assess security awareness and maturity.

Salesforce Implementation Services. Customisation based on customer requirements, implementation, and staff training. We help our customers get maximum value from their Salesforce investment.

Managed Services. Full solution support and optimisation. Service desk. SLA agreements. Full reporting.