Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya. Together, we are committed to help grow your business by delivering Experiences that Matter.

The Benefits of Avaya Solutions

Avaya’s cloud communication solutions and multi-cloud application ecosystem power personalized, intelligent, and memorable customer and employee experiences to help achieve strategic ambitions and desired outcomes. We are uniquely positioned to help organizations create effortless multi-experiences with technology that’s defined by three solution principles:

  • Speed-to-value, packaged apps that offer immediate benefits to deliver what you need, when you need it.
  • Extensible technology partnerships to complement every app with things like AI-powered support, voice biometrics, and more.
  • Innovation at the edge that lets organizations evolve by connecting all manner of apps and workflows.

Exceeding Customer and Employee Expectations in the Experience Economy

To compete in today’s experience economy – where feelings matter most and customers make purchase and brand decisions on how organizations make them feel – it’s critical for organizations to deliver the experience customers expect.

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Why Avaya?

Delivering Great Experiences with Avaya OneCloud™
Avaya OneCloud™ is a multi-cloud application ecosystem with unique hybrid delivery architecture that protects investments, prevents disruption, and ensures multi-experience continuity across any cloud journey. Avaya OneCloud™ solutions are tailored to fit the needs of existing environments comprised of different platforms, apps, and other ecosystems.

Avaya OneCloud UCaaS
Meet, collaborate, and communicate easily with no boundaries, time limitations, or physical constraints.

Avaya OneCloud CCaaS
Avaya OneCloud CCaaS makes it easy to connect everything—voice, video, chat, messaging, and more—to deliver effortless experiences for customers and employees at every touchpoint. It brings together teams, resources, and insights to maximize contact center performance and experiences.

Avaya OneCloud CPaaS
Empower developers to communications-enable any workflow or app for any business need.

Moreover, Avaya OneCloud™ is powered by smart, data-driven automation, with AI built into every aspect of customer and employee experiences across all touchpoints. We’re committed to ongoing technology innovation, partnership, and a relentless focus on what’s next.

Read the Emergencias Case Study