Communication compliance challenges in numbers

  • 40%

    40% of respondents selected instant messaging as the channel where their firms are mostly looking to adopt communication compliance technology.
    – WBR Insights, 2019

  • 37%

    37% of compliance executives stated to have specific plans to invest in specialist Unified Communications recording over the next 2 years.
    – WBR Insights, 2019

  • Top 1

    The top 1 compliance challenge in global banking is improving data quality for risk aggregation and reporting.
    – Moody’s Analytics, 2018

Customers

Verint partners with thousands of iconic brands to close the Engagement Capacity Gap, engage customers and create differentiated experiences.

What is a compliance gap?

A compliance gap is the inability to capture all the interactions required by regulations, regardless of the channel in which they occur, and the resulting lack of communication compliance. This may be due to the absence of recording tools capable of capturing the latest channels as well as traditional endpoints, or the lack of awareness that these communications have happened.

Adopting new digital channels while remaining compliant

While voice remains an important communication channel in the financial sector, businesses are increasingly looking to collaborate internally, interact with customers, and negotiate trades using new digital tools. These include instant messaging, mobile, video, and unified communication tools.

However, traditional compliance recording solutions are often limited to telephone voice capture only. To avoid compliance discrepancies, organizations often choose to play safe and simply restrict the use of digital platforms. And by doing so, they risk falling behind their competition.

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Capturing, storing, and monitoring interactions across all systems and data points

Organizations are required to capture, store, and process all transaction-related interactions regardless of channel. This poses a complex challenge due to the expanding number of communication modes s used by financial services.

So, many organizations must limit the communication streams used by traders, as well as front-office and back-office personnel. This can hinder productivity and increase the risk that new channels will be used regardless, without the compliance team even noticing.

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Retrieving and analyzing massive amounts of interaction data effectively

As digital communication modes are broadening, managing data, and responding to regulatory requests in a timely manner are becoming more complex than ever.

Additionally, legacy solutions are often unable to meet more complicated data management requirements, such as automating retention policies or overwriting an existing rule when legal hold applies.

And businesses that are using the latest technologies are also looking for ways to turn the captured data into valuable business intelligence that supports data-driven decision making and risk management.

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Ensuring compliance on all devices

In financial trading, every second counts. Allowing employees to work on-the-go while interacting with counterparties, back-office personnel, and clients, can make or break a transaction.

Restricting cell phone usage for trade-related and customer interactions can set back productivity and lower employee morale.

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How we can help

Verint Financial Compliance provides a unified platform to record communication modes across leading UC, trader voice, IP telephony, mobile, video conference and collaboration environments. It provides robust recording capabilities to capture and store the critical channels used at your financial services organization.

Enable compliance across all your interactions

Verint Financial Compliance lets your business stay compliant using a multichannel and digitized communication environment.

With a single solution you can capture the ever-increasing variety of internal and external communication modes including voice, IM, video, screen sharing, file transfer and other forms of content sharing. Deployed at back-office, middle-office, and trading floor operations, Verint’s solution suite is designed to enable communication compliance for leading platforms by Zoom, Cisco, BT, IPC, and more.

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Manage and standardize data with ease

With its ability to securely retain and archive multiple media types captured from various sources, Verint Financial Compliance provides a fully integrated data governance framework for storing, monitoring, and retrieving your most critical and regulated interactions.

It enables you to meet strict recordkeeping obligations and meet your advanced compliance management needs from legal hold to compliance case management.

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Increase efficiency and gain actionable insights

Stringent regulations such as MAR, MiFID II, the Dodd-Frank Act, and others require financial services and investment firms to record all transaction-related communications.

In response, Verint offers a single platform to capture value from a diverse set of recorded data and instantly analyze enormous volumes of interactions. Verint Financial Compliance also unlocks essential analytics capabilities that can speed up compliance investigations, recognize trends and help you verify prices, quotes, and trades.

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A holistic compliance platform

Meet regulatory demands, record internal and external communication streams, manage and analyze large unstructured data sets, and gain full control with real-time dashboards and reporting functionalities.

Verint Financial Compliance provides you with a single, intuitive user interface where you can gain actionable insights and be confident in responding to regulatory requests in a timely manner.

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Browse Verint Financial Compliance products

  • Zoom Recording Benefit from unified, risk-based compliance recording for Zoom Phone and Zoom Meetings. Capture, archive, analyze, and retrieve interactions across voice, video, and screen sharing.
  • Automated Verification Perform Quality of User Experience (QoE) service tests and end-to-end system tests across multiple vendor platforms, applications, and communication paths to help ensure the optimum operation of your critical communications and recording infrastructure.
  • Microsoft Teams Recording Unified, risk-based compliance recording for Microsoft Teams. Capture, archive, analyze, and retrieve interactions across all modes of communication from Teams voice calling, meetings, and collaboration streams.
  • Capture Capture and manage all your regulated interactions across leading communication and collaboration platforms in a unified, cohesive way.

Insights & Resources