Compliant Mobile Call and Text Capture

Centrally capture and manage all your traders and back-office employees’ regulated mobile calls and text messages. With Verint Financial Compliance, you can boost employee productivity and business results – all while staying compliant with strict trading regulations.

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Mobile phones in the financial markets – the eternal dilemma

Increased fines based on stringent regulations such as Dodd-Frank in the US or MiFID II in the EU are placing financial organizations under pressure to look beyond managing by policy and extend their recording and surveillance efforts to trade-related mobile communications – regular calls and texts and digital interactions alike.

While some firms initially moved to a BYOD model to manage the issue, more and more financial services organizations have taken a more inclusive approach to the ever-changing communications arena by regulating and monitoring the use of client owned cell phones.

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Boost employee productivity and business results simultaneously

Provide traders and back-office employees with a compliant way to use mobile phones at work, at home, or on the move to boost productivity and business results.

By using a fully aligned, integrated, and reliable mobile recording solution, your business can more confidently meet strict legal requirements to capture, store, and monitor mobile communications – alongside other voice data – to avoid breaches, spot market abuse and insider trading, and mitigate conduct risk.

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Proven mobile recording technologies

Verint Financial Compliance offers multiple methods for mobile call and SMS recording. Depending on your preferences, you can reliably record interactions from cellular networks using SIP-based recording technology (SIPREC), capture mobile calls using a mobile app, or ingest the recorded phone calls directly from the network provider.

What’s more, our platform enables data capture from enterprise collaboration endpoints including Microsoft Teams, Cisco Webex, and other UC platforms.

All interactions in one place for improved compliance

When you deploy Verint Financial Compliance, you can manage every interaction recorded by or imported to the platform on a unified, intuitive interface. This involves not just your employees’ phone calls and texts, but all their dealerboard conversations, any written or spoken interactions they have on Microsoft Teams, and more.

This holistic, single-pane-of-glass view of each regulated user’s communications environment helps your compliance officers gain a better understanding of each interaction and detect possible breaches of compliance more efficiently. And it also serves as the cornerstone of Verint’s unique Human Compliance™ approach.

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A wealth of communications profiling and data insights capabilities

Your staff’s mobile calls and text messages incorporate a vast array of valuable data that’s waiting to be used. Benefit from state-of-the-art communications profiling and data insights capabilities, such as best-of-breed speech recognition, transcription, and analytics, as well as anonymized identity and sentiment insights powered by generative AI.

By using these capabilities, you can analyze mobile interactions more quickly and efficiently, accurately reconstruct trade-related negotiations, and reduce the potential of conduct risk.

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Mobile Recording Solutions

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Comprehensive mobile capture powered by 1GLOBAL

Through our unique partnership with 1GLOBAL, Verint Financial Compliance centrally captures all incoming and outgoing voice calls and SMS messages from the network side in real-time.

As the solution uses SIP-based recording technology, your users don’t need a mobile app or other over-the-top services that can cause connection delays, call-quality degradation, or generate compliance gaps due to your personnel managing the recording procedure manually.

Application-based mobile recording

Capture your employees’ regulated cellphone interactions using a mobile application. Any call initiated or received within the app is recorded by our trusted technology partner and instantly imported to Verint Financial Compliance for further action.

And since it’s application-based, the solution works independently from your existing mobile operator arrangements.

 

 

 

 

Direct integration with network providers

Thanks to its ability to integrate with major Mobile Voice Recording (MVR) platforms, Verint Financial Compliance can also ingest voice interactions directly from service providers.

By doing so, phone calls taking place on the networks of Vodafone, O2, Singtel, and other leading operators can be safely and seamlessly imported to our platform.

Text message capture

When it comes to mobile recording, capturing text messages can also be critical to demonstrate full adherence to regulations.

To further enhance your compliance efforts, Verint Financial Compliance also offers the ability to record text messages using proven, industry standard SMPP technology.

Comprehensive mobile capture powered by 1GLOBAL

Through our unique partnership with 1GLOBAL, Verint Financial Compliance centrally captures all incoming and outgoing voice calls and SMS messages from the network side in real-time.

As the solution uses SIP-based recording technology, your users don’t need a mobile app or other over-the-top services that can cause connection delays, call-quality degradation, or generate compliance gaps due to your personnel managing the recording procedure manually.

Winner of the Most Innovative Regulatory Compliance Monitoring category at A-Team Innovation Awards 2023

Boasting multiple first-of-its-kind capabilities such as capturing persistent chats and conditional recording in Microsoft Teams, Verint Financial Compliance has always been a product driven by innovation.

We’re happy to be recognized for our efforts and proud to serve the financial industry by providing robust quality and compliance solutions in this digital age.

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