Filters
Analyst Documents
Executive Perspectives
Executive Perspectives
Executive Perspectives
Executive Perspectives
Executive Perspectives
White Papers
Ebooks
Ebooks
Analyst Documents
Analyst Documents
Analyst Documents
Analyst Documents
Analyst Documents
Analyst Documents
Analyst Documents
Analyst Documents
Analyst Documents
Infographics
Infographics
Datasheets
Datasheets
Datasheets
Analyst Documents
Ebooks
Ebooks
Ebooks
Analyst Documents
Analyst Documents
Investor Relations
Investor Relations
Datasheets
Executive Perspectives
White Papers
White Papers
Datasheets
Infographics
Datasheets
Datasheets
Briefs
Back-office operations are the most people-intensive departments in enterprises and government agencies. This brief highlights the benefits of workforce management for back office operations.
Best Practices
Case Studies
The largest health insurer in Louisiana, Blue Cross Blue Shield of Louisiana leverages a next-generation technology foundation, with Verint Workforce Engagement solutions at the core, to extract and understand critical insights from both customers and healthcare professionals, helping it drive process improvements to enhance the customer experience and business outcomes, as well as elevate efficiency across its customer service operations.
Datasheets
Infographics
Infographics
Briefs
Datasheets
Case Studies, Video
White Papers
The financial landscape has changed dramatically to meet the customer needs.
Executive Perspectives
Brochures
Operating as a Public Charitable Trust, Citizens Energy Group’s vision is to fulfill the promise of the Trust to serve its customers and communities with unparalleled excellence and integrity. Supporting this vision, the company leverages Verint ForeSee to perform multi-channel measurement of customer satisfaction to gain valuable insights that otherwise may have gone undiscovered and drive strategic performance improvement initiatives to elevate the customer experience.
Analyst Documents
Analyst Documents
Analyst Documents
Datasheets
Ebooks
Executive Perspectives
Executive Perspectives
Executive Perspectives
Executive Perspectives
Case Studies, Video
CredAbility, a national leader in non-profit credit counseling, uses Verint recording and quality monitoring and Impact 360 Workforce Management to generate metrics for continuous improvement, optimize the productivity of staff, and deliver a more positive customer experience.
Analyst Documents
White Papers
White Papers
Datasheets
White Papers
White Papers
Executive Perspectives
Datasheets
Datasheets
Datasheets
Infographics
Executive Perspectives
Executive Perspectives
Executive Perspectives
Executive Perspectives
Infographics
Infographics
Infographics
White Papers
Ebooks
Ebooks
White Papers
White Papers
White Papers
Analyst Documents
Analyst Documents
Executive Perspectives
Executive Perspectives
Executive Perspectives
Datasheets
Datasheets
Case Studies
Founded in 1995 and headquartered in Stroud, England, Ecotricity is the world’s first green evergy company and supplies 100% green electricity and frack-free gas to over 200,000 customers.
Datasheets
Infographics
Datasheets
Datasheets
Infographics
Best Practices
Infographics
.PDF is missing.
Executive Perspectives
Ebooks
White Papers
Datasheets
Datasheets
Datasheets
Datasheets
Datasheets
Ebooks
Datasheets
Ebooks
Customers know what they want: it’s outstanding and personalized service, with as little effort on their part as possible. It takes an entire company to deliver a consistently great service experience.
White Papers
Datasheets
Datasheets
Datasheets
Datasheets
Datasheets
Datasheets
Datasheets
Datasheets
Datasheets
Datasheets
Datasheets
White Papers
White Papers
Datasheets
Datasheets
Datasheets
Executive Perspectives
Datasheets
Executive Perspectives
White Papers
Executive Perspectives
Executive Perspectives
Datasheets
White Papers
White Papers
Analyst Documents
White Papers
Executive Perspectives
Best Practices
Investor Relations
Datasheets
White Papers
White Papers
Datasheets
Infographics
Datasheets
White Papers
Customer Success Story
A for-profit higher education company engaged with Verint experts in an Impact 360 Speech Analytics managed services arrangement to help it more effectively come up to speed and fully utilize the software, gaining quantifiable strategic and tactical data to substantiate and address issues and opportunities with regard to the student experience.
Analyst Documents
Case Studies
IAG New Zealand, with operations in Australia, New Zealand, and up into Asia, including 12 contact centers located across five cities in New Zealand handling sales, service, and claims, leverages Verint Workforce Optimization to better understand operational performance and deliver actionable intelligence to the business for healthier, faster decisions.
Datasheets
Datasheets
Brochures
Datasheets
Analyst Documents
Datasheets
Datasheets
Datasheets
White Papers
Datasheets
Datasheets
Datasheets
Customer Success Story
Customer Success Story
Investor Relations
Ebooks
Banking and Credit Union executives continue to face evolving threats and business challenges including the impact of cyber-attacks, balancing capital expenditures, managing risk across the footprint of the enterprise, and keeping abreast of advancements in technology.
Ebooks
Datasheets
Webinar
Organizations must address the delivery capabilities of the entire enterprise and particularly the back-office, which offers new opportunities for automation and optimization.
Ebooks
Ebooks
Ebooks
Briefs
Customer Success Story
Analyst Documents
Analyst Documents
Analyst Documents
Datasheets
Case Studies
A leading insurer in the U.S., with a financial arm offering life insurance and retirement solutions, used Verint Workforce Optimization with Verint Voice of the Customer Analytics to save more than $1 million by reducing live calls to agents, improve first call resolution by almost 4%, and elevate its industry customer service ranking from the bottom to the top quartile.
Datasheets
Executive Perspectives
Case Studies
Liberty Bank and Trust was founded in 1972 with a mission to provide innovative, customer-driven products and services to diverse markets, with a particular focus on the African-American community.
Datasheets
Analyst Documents
Datasheets
Datasheets
Datasheets
Datasheets
Datasheets
Datasheets
Datasheets
Datasheets
Executive Perspectives
Executive Perspectives
Case Studies
The nation’s largest MLS provider, MRIS relies on Impact 360 Workforce Optimization to measure and adapt its customer service operations to do more for customers with less staff—improving overall productivity, quality, and customer satisfaction.
Case Studies
A leading designer, manufacturer, and distributor of networking equipment, with tens of thousands of employees worldwide, deployed Verint Enterprise Feedback Management to further unify its listening activities and feedback initiatives, helping facilitate a more holistic approach to customer listening and contributing to more than $300 million in overall cost savings.
Case Studies
As a leading worldwide supplier of mailing solutions, Neopost operates in 29 countries with annual sales exceeding €1 billion. The company’s inside sales team makes up 75 percent of its 142-seat UK contact centre, which delivers sales through service as well as consumables and office products. The company uses Verint Quality Monitoring, Speech Analytics and Workforce Management to drive business growth through a superior customer experience. Using Feedback to create new, intelligent business processes has allowed them to improve the NPS by 15%, reduce the number of billing calls by 42% and increase employee engagement by 73% and productivity by 30%.
Ebooks
Infographics
Ebooks
Investor Relations
Infographics
Infographics
Investor Relations
Investor Relations
Investor Relations
Investor Relations
Datasheets
White Papers
White Papers
White Papers
Best Practices
White Papers
White Papers
Infographics
White Papers
Datasheets
Datasheets
Datasheets
Executive Perspectives
Infographics
Datasheets
Analyst Documents
Datasheets
Datasheets
Executive Perspectives
Datasheets
In 1951, Redstone Federal Credit Union’s original 11 members each placed $5 into a shoebox. More than 65 years later, their vision serves as the foundation for the Redstone of today. With members all over the world and more than $4 billion in assets, Redstone is now one of the 25 largest federal credit unions in the United States
White Papers
White Papers
White Papers
Datasheets
Datasheets
White Papers
White Papers
White Papers
Datasheets
Datasheets
Brochures
Executive Perspectives
Best Practices
Best Practices
Brochures
Brochures
Customer Success Story
Integrating its client management system with Verint Knowledge Management, SNS Bank, a Dutch retail bank offering financial products to both companies and individuals, improved the quality of customer interactions, resulting in a significant jump in customer satisfaction in just three weeks following deployment.
Datasheets
Brochures
Datasheets
Datasheets
White Papers
Datasheets
Analyst Documents
Investor Relations
Datasheets
White Papers
Executive Perspectives
Datasheets
Infographics
Infographics
Infographics
Executive Perspectives
Executive Perspectives
White Papers
Infographics
Analyst Documents
Executive Perspectives
Executive Perspectives
Analyst Documents
Infographics
Infographics
Infographics
Brochures
Brochures
Datasheets
Executive Perspectives
Brochures
White Papers
Briefs
A leading choice for do-it-yourself movers, U-Haul relies on Verint technology to help it succeed. Verint gives the company the ability to effectively manage and meet its employees’ needs while meeting its customers’ needs at the same time. As a result, it has reduced costs and increased efficiency through modernization and automation – eliminating countless man-hours of work, elevating employee engagement, and helping it deliver the best possible service to its customers.
Infographics
Infographics
Ebooks
Datasheets
Executive Perspectives
Datasheets
White Papers
Investor Relations
Ebooks
Ebooks
White Papers
Infographics
Infographics
Infographics
Ebooks
Ebooks
Ebooks
Ebooks
Datasheets
Brochures
Datasheets
Datasheets
Datasheets
Investor Relations
Investor Relations
Investor Relations
Investor Relations
Investor Relations
Brochures
Infographics
Brochures
White Papers
Brochures
White Papers
White Papers
White Papers
White Papers
Brochures
Datasheets
Infographics
Brochures
Ebooks
Ebooks
Ebooks
Infographics
Infographics
Infographics
Infographics
Analyst Documents, Ebooks
Datasheets
Datasheets
Brochures
Brochures
Infographics
Brochures
Datasheets
Datasheets
Datasheets
Member-owned and committed to the communities it has served for more than 50 years, Visions Federal Credit Union strives to build relationships that accommodate every stage of life. The organization works hard to provide a safe place to keep and grow earnings while lending the money that makes its members’ dreams a reality. Headquartered in Endwell, N.Y., the credit union counts $4.2 billion in assets, has 51 branches and more than 100 ATMs, and boasts more than 200,000 members and 650 employees.
Datasheets
Analyst Documents
Investor Relations
Investor Relations
Investor Relations
Investor Relations
Investor Relations
Investor Relations
Datasheets
Case Studies, Video
Executive Perspectives
Brochures
Case Studies
Housing, Care, and Community Regeneration
Wheatley Group, Scotland’s leading housing, care, and community regeneration group, used Verint Engagement Management, including employee desktop, case management, knowledge management, and web self-service, to help introduce a richer, more personalized customer experience; ensure consistent service across phone, web, email, SMS, and local offices; and deflect more costly phone contacts to more cost-effective self-help channels.
Executive Perspectives
White Papers
Infographics
Datasheets
Datasheets
Datasheets
Datasheets
Executive Perspectives
Executive Perspectives
Sorry, we could not find any results.
Verint Systems Inc.
175 Broadhollow Rd, Ste 100
Melville, NY 11747
+1 (800) 483-7468
+1 (631) 962-9600
fax: +1 (631) 962-9300
© 2020 Verint. All rights reserved.
