Verint Speakers in May: Leveraging Data and AI for Better Customer Experiences
April 29, 2024
May 2; Call Center Campus Week: University of Texas Austin Commons Conference Center
Join Verint’s Jeremy Miller, Partner Solution Consultant, at 2 p.m. AI is coming, but it doesn’t need to be scary! Jeremy Miller presents AI-driven initiatives in the contact center, focusing on AI readiness, AI-guided workflows, and examples of AI in action. Find out where the low-hanging fruit is to obtain the most cost savings quickly and transform your business with AI.
April 30 – May 2; CS Week 311, Fort Worth, Texas
Join Verint’s David Moody, VP & GM CM-PRO, Case Management & Citizen Engagement, at 11 a.m. CT on May 2. In this session, we’ll discuss how the introduction of AI in the CRM space has and will change the industry—and how we think it will affect the way public sector organizations address performance management and customer service.
Deliver CX Automation with a New Workforce of Humans and Bots
May 2; Verint-hosted webinar
Join Verint’s Heather Richards, VP, Go-to-Market Strategy, and Kelly Koelliker, Sr. Director, Content Marketing, at 1 p.m. ET. Brands today are challenged to deliver elevated customer experiences while facing limited budgets and resources. As a result, organizations are turning to technology and automation over hiring additional employees. CX automation is the ability to use AI to reduce costs while simultaneously elevating the customer experience.
This webinar will demonstrate how Verint’s team of AI-powered bots deliver CX automation by augmenting your human workforce. This new workforce of humans and bots working together allows organizations to do more with less, so they can:
- Create additional capacity
- Elevate the customer and employee experience
- Increase productivity and compliance
- Contain more requests in self-service.
Connecting the Dots: How Can You Best Use the Data You Already Have?
May 9, TTEC + Verint Webinar Series: Shifting Gears in Public Sector 2024
Join Verint’s Scott Montgomery, VP Public Sector, SLED, Ken Kralick, Director Public Sector, Sales, and Marcy Riordan, Global Analytics Leader, TTEC Digital at 1 p.m. ET. In this third session of the public sector webinar series, our experts will showcase practical ways of tapping into disparate data and turning it into valuable business intelligence that can help you drive more informed decision making, boost operational efficiency, reduce costs, and elevate citizen experiences.
Leveraging Data & AI to Elevate CX: How to Drive Enterprise CX Transformation
May 13-14; Customer Service & Experience West 2024, Hyatt Regency Mission Bay, San Diego
Join Verint’s Koren Stucki, VP, GTM Strategy, at 11:25 a.m. PT on May 13. No longer can data sit in silos—it’s needed to elevate CX to stay competitive. Learn why driving enterprise CX transformation starts with unifying data—solicited, unsolicited, and inferred—across all channels. Empower your entire workforce with CX automation for greater efficiency, accuracy and consistency while reducing digital friction and drive containment based on customer feedback or behavior.
Using AI to Realize Better Customer Experiences
May 13-15; Avaya Engage, Colorado Convention Center, Denver, Colorado
Join Verint’s Daniel Ziv, VP, AI and Analytics, Go to Market, on May 15 at 10:15 a.m. MT. Ziv will explore how to better understand the always-evolving shifts in the contact center and customer expectations. He will also cover:
- What is required to achieve CX automation: open platform, AI powered bots and data-driven operations
- Specific examples of more than 40 different AI-powered agent and enterprise bots
- 7 considerations to achieve AI and Gen AI outcomes now!
How the Introduction of AI in the CRM Space Has and Will Change the Industry
May 15, MSDO Annual Conference, The Coast Capri Hotel Kelowna, British Columbia, Canada
Join Verint’s Scott Montgomery, VP Public Sector, SLED, at 3 p.m. PT. Montgomery will share with public sector professionals how the introduction of AI in the CRM space has and will change the industry—and how we think it will affect the way public sector organizations address performance management and customer service.
Channel Shift Index – A New KPI for Council’s ‘Productivity Plans’
May 22; Local Government Chronicle webinar
Join Verint’s David Moody, VP & GM CM-PRO, Case Management & Citizen Engagement, at 11 a.m. ET. In February 2024, the final local government settlement in the UK confirmed that in return for an additional £600m in funding, councils would need to set out how they will “improve service performance and reduce wasteful expenditure” in productivity plans. Channel shift remains a key strategy for local government organizations to both improve service performance and reduce waste. However, there is currently no common way to set targets and measure channel shift performance. In this session, we’ll introduce the Verint® Channel Shift IndexTM, a New KPI designed for this purpose.
Drive Self-Service Containment with the Next Generation of IVR and IVA
May 23; Verint-hosted webinar
Join Verint’s Heather Richards, VP, Go-to-Market Strategy, and Mike Bookey, Sr. Manager, Content Marketing, at 1 p.m. ET. With the volume of inbound customer interactions continuing to increase each year, businesses need to unlock the value of self-service solutions to help serve customers quickly and effectively while helping to reduce support costs. The Verint Voice and Digital Containment Bots use NLU-based AI to efficiently automate conversations with customers across digital and voice channels. Join this webinar to learn more about how these bots can help you get started:
- Providing personalized self-service experiences
- Resolving more customer inquiries without an agent
- Seamlessly escalating the right requests to assisted service.