Speech Analytics: Lower Costs and Improve CX
Transcribe and analyze millions of calls to discover customer insights and improve contact center performance in the cloud.
Transcribe and analyze millions of calls to discover customer insights and improve contact center performance in the cloud.
Nothing can tell you more about your business than analyzing your customer calls. Call recordings are a gold mine of rich insights about customer satisfaction, customer churn, competitive intelligence, service issues, agent performance and campaign effectiveness.
However, the sheer volume of phone calls exceeds the contact center’s ability to manually review and analyze them. Manual review can process only a fraction of calls using unsophisticated analysis. There has to be a better way.
Verint Speech Analytics can transcribe and analyze 100 percent of your recorded calls to help surface valuable intelligence.
The solution automatically discovers and analyzes words, phrases, categories and themes spoken during calls to reveal rising trends and areas of opportunity or concern. With Speech Analytics, you can:
At Verint, we use our unparalleled experience and expertise to continually drive innovation and improve accuracy. Now, the Verint Analytics Marketplace gives you immediate access to these innovations.
All Verint Speech Analytics and Text Analytics customers have complimentary access to the online marketplace, which contains new reports and categories, updated on a regular basis.
With the marketplace, you can easily download and use the latest updates to keep your system up to date.
Further, as part of the Verint Community, you’ll also have access to a robust library of best practices, tips and tricks, and answers to common questions, all at no cost.
While voice remains a critical channel, customers are increasingly choosing to engage with you via a variety of digital channels as well.
Understanding the heartbeat of the customer experience across all channels is finally possible. Verint Unified VoC incorporates Speech Analytics insight with Text Analytics and Survey Data. Through a single, comprehensive view you can analyze:
To meet the specialized compliance needs of financial trading rooms and other financial services environments, Verint also offers Verint Financial Compliance Transcription and Phonetic Search.
This solution can search, transcribe and analyze 100 percent of calls and surface those containing suspicious words or phrases.
This offering is complemented by advanced transcription capabilities to make sense of jargon-heavy trader conversations and reliably reconstruct the chain of events of a transaction.
"Verint’s strong analytics environment stands out from the pack. Verint believes that natural language understanding is swiftly heading towards commoditization; this makes analytics a key differentiator, and it is an area in which Verint shines."
"One of the first companies to offer a speech analytics solution, Verint is also one of the largest speech analytics vendors."
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Verint Systems Inc.
175 Broadhollow Rd, Ste 100
Melville, NY 11747
+1 (800) 483-7468
+1 (631) 962-9600
fax: +1 (631) 962-9300
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