Use text analytics to manage regulatory and policy compliance in your written interactions.
Your customers communicate with you in a variety of ways, and as a result, your customer and employee analytics must be multichannel. While voice remains a critical channel, customers are increasingly choosing to engage via a variety of text-based channels, such as email, web chat, and social media.
Verint Text Analytics can help your organization uncover actionable insights from written customer interactions, including email, web, chat, social media, surveys, and customer forums. It can even help you manage regulatory and policy compliance by revealing regulatory breaches and failure to adhere to internal policies, escalating suspicious interactions for review.
With Verint Text Analytics, you can gain deeper insight into customer interactions across text-based, digital engagement channels, including:
By deploying this cloud solution in combination with Verint Speech Analytics, you can capture the complete voice of the customer—and employee—across multiple customer engagement channels, interpret it in the context of business objectives, and then act to drive enhanced customer experiences, loyalty, and revenue.