The Total Economic Impact™ (TEI) of Verint

An independent study by:

Verint commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) of Verint study. Based on customer interviews and proprietary financial analysis, Forrester found that a composite Verint customer received a 391% ROI over three years on our Workforce Engagement Suite of Solutions. Customers improved contact center efficiencies by up to 44% through improving five key performance levers.

Call deflection
Agent productivity
Employee retention
Call handle times
Automated quality evaluations

Not only did the study find that these organizations realized improvements in operational efficiencies, but that they also experienced a 2–3-point annual increase in Customer Satisfaction (CSAT) scores.

Download the Forrester TEI study to learn how Verint workforce engagement solutions are able to significantly improve efficiencies, adapt to changing consumer behaviors, handle more interactions with the same resources, and build more enduring customer relationships.

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